Stakeholder Lessons Learned

PJM6180_SpringB2024_Syllabus.pdf

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Course Description and Contacts

PJM6180 Project Stakeholder Management Section 01 CRN# 80518 Spring B 2024 - CPS Quarter Graduate, 6-week session 2nd Half [BOS-B-HY] May 20 – June 29, 2024 Location: Hurtig Hall 308 Office Hours: Please email me to set up an appointment. I am typically available in the classroom for an hour prior to class each night.

Instructor Contact Information Instructor: Steve Gomes E-mail: [email protected] Phone Number: N/A If you want to set up a specific meeting time, please send an email and we’ll find a mutually convenient time.

All email communication must be to my NEU Faculty Account (listed above) from YOUR NEU STUDENT account in accordance with University policy. Please contact the IS Help Desk if you need instructions about forwarding your email to another account.

Second Point of Contact

If for any reason you wish to express a concern about anything that may impact your success in a course, first speak directly with your Instructor. If you need additional support, please contact your Academic Advisor or the Principal Instructor below:

Kerri-Ann Williams, DBA, PMP Assistant Teaching Professor, Master of Science in Project Management Northeastern University – College of Professional Studies

[email protected]

Technical Requirements

Courses are available on Northeastern University’s Canvas at the following link: http://canvas.northeastern.edu. Canvas Technical support and resources including 24/7 phone (1-833-450-3937), and chat can be found on the help icon in Canvas. Northeastern Technical support can be accessed at 617-373-4357 (xHELP) or [email protected].

Each student is responsible for his or her access to the internet for purposes of this course and for research. Internet access is a required component of this course and will not be accepted as an excuse for missed work. If you know that you will be traveling, then make sure you plan accordingly.

Note regarding e-mail: If you e-mail, please include your name and class title. Please allow up to 36 hours for an email reply.

mailto:[email protected]

PJM6180 - Course Specific Information

PJM 6180 – Course Description This course offers learners the mechanisms necessary to effectively identify all stakeholders, including the people, groups, or organizations that are impacted or may have an impact on the project. It also examines how to analyze stakeholder expectations and how to develop management strategies for effective stakeholder engagement throughout the project.

Program Learning Outcomes At the end of the MS in Project Management program, students will have the opportunity to develop the knowledge and skill necessary to:

• PLO1: Assess significant challenges involved in managing project scope, risk, quality, schedule, budget, and performance metrics, while effectively communicating with different project stakeholders.

• PLO2: Reflect upon your own cognitive abilities and personal and professional effectiveness competencies that are critical to effectively administer and direct a project in a changing and evolving environment.

• PLO3: Design an effective project plan for leading and managing the implementation of a complex project to meet business goals in a real-world setting, while avoiding common project management pitfalls.

• PLO4: Develop a position on an ethical issue or dilemma that relates to ethical behavior governed by responsibility, respect, fairness, and honesty in the practice of project management.

PJM6180 - Course Prerequisites • None

Course Learning Outcomes Based on satisfactory completion of this course, a student should be able to:

• Develop an approach for stakeholder identification and analysis.

• Integrate best practices, tools, and techniques to identify, analyze, and classify stakeholders.

• Create an appropriate stakeholder strategy and plan based on a thorough analysis of stakeholder needs and expectations.

• Assess stakeholder engagement in your setting and modify stakeholder strategies as needed.

• Interpret the role ethics plays in the process of controlling and managing stakeholder expectations in a project setting.

• Critically analyze the learning experiences, outcomes, materials, personal assumptions, and biases to find meaningful interconnections and form novel perspectives.

• Articulate and apply relevant concepts showing insights and awareness of current topics in stakeholder management

Required Texts • Larson, Erik and Clifford Gray, Project Management 8th ed. McGraw-Hill Higher Education, 2020. ISBN: 978-1260238860

Recommended Texts • A Guide to the Project Management Body of Knowledge (PMBOK Guide), 7th ed., 2021, Project Management Institute. ISBN:

978-1628256642PMI®.

Note: The PMBOK® Guide is available in a variety of formats including the hard-copy version listed above. Access to an electronic version (and the practice standards) is also included as a Project Management Institute “member benefit” and can be accessed (and downloaded) from the PMI Website here: http://www.pmi.org/PMBOK-Guide-and-Standards.aspx

http://www.pmi.org/PMBOK-Guide-and-Standards.aspx

Journal articles / Supplemental Readings The following are REQUIRED materials for PJM6180 (available within Canvas for this course):

• Case Study: Kerzner, Harold, Denver International Airport from Project management: Case studies

• Lesson 1_25 Years of Stakeholder Theory in PM Literature

• Lesson 1_Project Stakeholder Management: Past and Present

• Lesson 2_Planning Project Stakeholder Engagement from a Sustainable Development Perspective

• Lesson 3_Managing Project Stakeholder Communication

• Lesson 4_External Stakeholder Management Strategies and Resources in Megaprojects

• Lesson 4_Response Strategies to Stakeholder Pressures in Global Projects

• Lesson 4_PMI Code of Ethics & Professional Conduct

Required Software The following software is REQUIRED for PJM6180: (Include this section if required for your class)

• Microsoft Word, Excel, PowerPoint

PJM6180 - Class Schedule/Topical Outline

Week Topic Reading Assignments Discussion Topics

1 Intro to Stakeholder Management and Theory

L&G – Chapter 10 (Being an effective PM) Denver International Airport (DIA) Research Articles

No Assignment Due Begin Group Formation

Stakeholder Management

2 Stakeholder Identification & Analysis

PMBOK – Review sections associated with stakeholder management (e.g., 2.1, 2.2, 3.5.1, 3.5.2) Research Articles

Individual: Stakeholder Identification & Analysis Group: Begin Researching a Special Topic

Stakeholder Interviews

3 Plan Stakeholder Management

Research Articles Individual: Stakeholder Management Plan Group: Research Topic Proposal

Managing Stakeholder Expectations

4 Manage & Control Stakeholder Engagement

PMBOK – Review sections associated with stakeholder monitor/control (e.g., 4.2.1, 4.2.3) PMI Code of Ethics Research Articles

No Assignment Due – Begin working on Lessons Learned

Ethics & Stakeholder Management

5 Change Management & Conflict Resolution

PMBOK – Review sections associated with change

No Assignment Due Conflict Management

management (e.g., 2.4.7, 2.5.7, 4.2.4, 4.2.3)

6 Special Topic & Lessons Learned

No Readings Group: Final Group Presentation Individual: Stakeholder Roles & Lessons Learned

Review other group presentations and respond

Note: Instructor reserves the right to change course syllabus & assignments. The guidance I give you in class or via email will take precedent.

PJM6180 - Grading/Evaluation Standards Your grade will be weighted as follows:

Type Weight Description Points

Discussions / Class Participation

25% Various discussion topics (6 total x 10 points each) 60

Individual Assignments 50% Various assignments (3 total x 100 points each) 300

Group Assignments 25% Group assignments (2 total x 100 points each) 200

Note: You are encouraged to track your progress through the course of the term.

General Course Information

Course Methodology Each week begins on Monday and ends on Sunday, except for the final week, which officially ends on Saturday. Beginning on Monday of each week, you will view lecture materials, read more about the lecture topic in your course text and then you will complete case studies and other assignments where you will have a chance to apply what you have learned.

Each week, you will be expected to:

1. Attend the weekly class meeting 2. Participate in class exercises 3. Complete all assigned readings. 4. Listen to and view all multi-media demonstrations online for the week 5. Complete and submit all individual and group assignments online by the due dates 6. Participate in Discussion Board online as required 7. Complete any weekly quizzes

Course Workload / Expectations

Students are expected to spend approximately 10-15 hours of study time per week on this course, including in class (face-to-face) instructions and self-directed work. The actual hours will vary from student to student, depending on familiarity with the topics covered in class. Class meeting times will vary based on quarter hours and length of class (6-week or 12-week) Below are common examples:

A 6-week 3 qtr. hr. class typically meets once a week for 2-hrs and 40 minutes, and will require 10-15 hours of study per week

Student Competencies Microsoft Word, Microsoft Excel, and Microsoft Power Point are used throughout. Students are expected to be proficient in the use of these programs.

APA Secenth Edition writing standards are expected in this course.

Absence Policy

Note to student: If you add this course during the Add/Drop period, contact your instructor immediately to learn how to make up any missed work.

NOTE Attendance Policy for First Class

Because this class meets a limited number of times during the term, if you are enrolled in the class prior to the start of the term, it is important that you be physically present in the classroom to insure your possibility for success in the course. If you do not attend the first class, then you will receive a 10% course grade reduction penalty in accordance with the attendance policy outlined in the syllabus. You should plan your schedule accordingly.

In-person attendance is required for each course meeting. In the event of extraordinary, legitimate, and unavoidable situations, students may be excused for lateness or absence. Extraordinary, legitimate and unavoidable situations include significant personal illness; unavoidable emergencies, urgent family business; and religious requirements, and are subject to validation. Failure to make arrangements for visa clearance and/or travel so as to arrive in the classroom on time after school breaks are not considered valid excuses. Similarly, failure to arrive in the classroom after an “in-term” holiday is not a valid reason for absence.

Students should contact the instructor by e-mail to request an excused absence or explain lateness before class. In any case, you should communicate with the instructor about the absence or lateness as soon as is possible.

• Without proper coordination with the instructor, students with unexcused late arrivals or early departure will be penalized 1% per instance.

• Students who are absent (unexcused) from class will be penalized 10% for the first absence, even if this is not the first class of the term.

• Students with two or more absences will receive a failing grade for the course and dropped from the class at the second absence occurrence.

The decision as to whether the reason presented is a valid “extraordinary, legitimate, and unavoidable situation” and whether or not to grant an excused absence resides with the instructor alone.

Grading Policy Grades are earned not “given and adjusted downward.” You begin the course with zero (0) points and work your way upward based on the quality and content of your submitted work. If you do the minimum work required to meet assignment requirements your resulting grade will be in the “B Range” as shown below. Only work that goes beyond the assignment requirements in terms of content and quality will receive grades in the higher ranges.

Your performance in this course is evaluated independently of the work produced (and the grade received) in other courses.

It is YOUR responsibility to keep track of your progress throughout the course.

Conversion of weighted and rounded numerical to letter grades will be as follows:

Rubric Construct Letter Grade Low High Grade given for

Above Standard

(95 – 100%)

A 95 100 Excellent, thorough work which demonstrates complete command of the material and goes above and beyond the assignment requirements

Meets Standard (Competent)

(84-94.9%)

A- 90 <94.9

Good work which meets the assignment requirements and demonstrates an understanding of the concepts

B+ 87 <89.9

B 84 <86.9

Approaching Standard

(77-83.9%)

B- 80 <83.9 Average work which meets most assignment requirements and demonstrates an understanding of at least ¾ of the concepts presented in the course C+ 77 <79.9

Below Standard

(70-76.9%)

C 74 <76.9 Poor work which doesn’t meet at least ¾ of the assignment requirements and demonstrates insufficient evidence of a command of the course concepts C- 70 <73.9

Not Evident

(0-69.9%) F 0 <69.9

Does not meet the assignment requirements

The instructor reserves the right to scale grades.

Note that you will not receive the maximum number of points if you fail to be “present” in class (and online) and if you do not submit work that meets minimum standards for written communication as outlined in the writing rubrics and in the course.

Writing Quality Standards You MUST use APA Sixth Edition format for written work, including references.

Written work is graded as per the rubrics and against these general standards.

Scoring Level Grammar, Mechanics, Usage Clarity and Coherence

High level Proficiency While there may be minor errors, the paper follows normal conventions of spelling and grammar throughout and has been carefully proofread.

Appropriate conventions for style and format are used consistently throughout the written assignment.

Sentences are structured and words are chosen to communicate ideas clearly.

Sequencing of ideas within paragraphs and transitions between paragraphs make the writer’s points easy to follow.

Moderate Proficiency Frequent errors in spelling, grammar (such as subject/verb agreements and tense), sentence structure and/or other writing conventions distract the reader, but the reader is able to completely understand what the writer meant.

Writing does not consistently follow appropriate style and/or format.

Sentence structure and/or word choice sometimes interfere with clarity.

Needs to improve sequencing of ideas within paragraphs and transitions between paragraphs to make the writing easy to follow.

Minimal Proficiency Writing contains numerous errors in spelling, grammar, and/or sentence structure that interfere with comprehension. The reader is unable to understand some of the intended meaning.

Sentence structure, word choice, lack of transitions and/or sequencing of ideas make reading and understanding difficult.

Style and/or format are inappropriate for the assignment.

Acceptable References All references used for support/evidence/information in this course must be primary (preferred) or secondary (such as the course texts) SCHOLARLY resources. I suggest that you use the SNELL Library search engine or Google Scholar to search for resources. If you don’t understand the terms “primary sources” and/or “secondary sources” then you should consult the SNELL Library website and/or the Reference Librarians.

You may NOT, under any circumstances, use: Wikipedia, eHow, Ask.com, or ANY OTHER such non-scholarly website as a source for any work in this course. Exceptions MAY be granted for the use of items such as project management templates and data sources with my explicit, advance permission.

If you have any questions about this, or a question about a particular source, then post a question in "Ask the Instructor."

Failure to adhere to this policy may result in a violation of the Academic Honesty and Integrity policy.

Assignment Standards All assignments in this course will be graded against the following rubric unless otherwise noted. NOTE: The instructor reserves the right to require a face-to-face, oral or written examination of any student in addition to any regular assessment as a means to validate the work submitted.

Not Evident Below Standards Approaching Standards

Meets

Standards

Above Standards

(0-69.9%) (70-76.9%) (77-83.9%) (84-94.9%) (95 – 100%)

Requirements (60%)

Does not meet the requirements of the assignment.

Meets some assignment requirements

Meets assignment requirements

Goes well above the requirements of the assignment. Provides new information, tools, and/or techniques

Personal Competencies (15%)

Work reflects no applicable personal competencies to drive effective outcomes for the work

Work reflects a few applicable personal competencies to drive effective outcomes for the work

Work reflects some applicable personal competencies to drive effective outcomes for the work

Work reflects many applicable personal competencies to drive effective outcomes for the work.

Work reflects extensive use of applicable personal competencies (behaviors) to drive effective outcomes for the work

Grammar (10%)

Writing contains numerous errors in spelling, grammar, sentence structure, etc. that interfere with comprehension. The reader is unable to understand some of the intended meaning.

Frequent errors in spelling, grammar, sentence structure, and/or other writing conventions that distract the reader.

Errors in spelling, grammar, sentence structure and/or other writing conventions but the reader is able to understand what the writer meant.

Minor errors in grammar, sentence construction, and word usage. Assignment work follows normal conventions of grammar and spelling and has been carefully proofread.

All work grammatically correct with rare misspellings.

Clarity (10%) Sentence construction, word choice, lack of transitions, and/or sequencing of ideas makes reading/understanding difficult. Style and/or format are inappropriate for the assignment.

Does not express opinions or ideas clearly. Limited connection to the topic.

Writing does not follow consistent style and/or format.

Sentence construction and word choice interferes with clarity. Transitions between paragraphs may be choppy and difficult to follow.

Minor sentence construction and word choice issues sometime interfere with clarity. Transitions between paragraphs are generally easy to follow. Appropriate conventions of style and format are used consistently.

Expresses ideas and opinions clearly and concisely in a manner appropriate to the assignment.

Formatting (5%)

Does not submit assignment materials in APA 6 format.

Multiple errors in formatting, citations, or references.

Some errors in formatting, citations, or references.

Rare errors in formatting, citations, or references.

Virtually no errors in formatting, citations, or references.

NOTE: Gross failure to provide PROPER citations and references – particularly with regard to direct quotes – will result in sanctions as outlined in the academic honesty policy.

Discussion Board Standards ALL students are expected to regularly and vigorously participate in the Discussion Boards and other on-line segments of the class no matter their assigned role for the week. Discussion boards are graded against the rubric found in the course.

Initial posts are due not later than (NLT) Wednesday at 11:59 PM ET of each class week to the Discussion Board to allow other students time to read and respond to your posts.

Follow-up responses/replies to your classmates are due throughout the week until Sunday at 11:59 PM ET, but you are encouraged to reply sooner than that in order to promote additional back-and-forth discussion and to promote learning opportunities.

The focus of the discussion boards should be clear and concise communication and quality over quantity. Verbose, rambling postings, or postings that fail to clearly make a point will not receive full credit. In addition, postings should follow APA 6 general principles (i.e. use headings, properly cite references, etc.). In general, primary posts should be no longer than 250 words and secondary posts should be no longer than 150. Be concise.

To receive a high-ranking online grade, Discussion Board posts must have the following attributes:

1. Comments skillfully apply ideas and facts from readings, lectures, and students’ own organizational experience.

2. Comments are pertinent and demonstrate a critical understanding of the topic by expanding the issue, bringing in additional perspectives and external references, and promoting additional discussion with other students in a respectful way.

3. Reply to at least 2 of your classmates on separate days. NOTE: this means that to receive full credit for your discussion board posts, you should submit at least THREE entries (original plus two replies to classmates) on THREE different days. The intent is to have you stay engaged throughout the week rather than having you post everything at once just to meet your requirements.

Group Work Your grade for written group assignments is based on the raw score that the team receives on the assignment and is adjusted based on your peers’ (and my) assessment of your participation in the preparation of the team assignment.

Your grade for group presentations is based on the raw score that the team receives on the assignment and is adjusted based on my assessment of your participation in the presentation. ALL group members must be prepared to participate in the oral presentations.

All group members are equally responsible for the academic integrity of assignments submitted for the group.

Please note, as described in the Grading Policies, assignments that simply meet minimum requirements will receive a “B range” grade. To earn an “A” you must strive for excellence. Only thorough submissions, which consider all aspects of the assignment, which are competently produced at a graduate school level, and which go above and beyond the minimum requirements will receive an “A” grade.

Extra credit, rework, and assignment review

There are no opportunities for “extra credit” assignments nor do I allow you to “rework” assignments for a higher grade in this graduate-level course. You should submit your best effort every time that you submit an assignment. Once an assignment is graded, it may not be resubmitted for a higher grade. You should use the feedback provided to improve the quality of your work on subsequent assignments.

Submission of Work and Communications Instructions for each weekly assignment are in the Assignments folder. It is YOUR responsibility to make sure that assignments (individual and group) are properly submitted.

To submit your assignments, click on the View/Complete Assignment link or the TurnItIn (TII) link as directed in the instructions. Attach your completed assignments and click Submit. Once your assignment has been graded, you will be able to view the grade and feedback provided by clicking on Tools, View Grades from the Northeastern University Online Campus tab or by reviewing the instructor comments in the “GradeMark" area of “TurnItIn.”

A short article that outlines how you can see instructor comments in the “GradeMark" area of TurnItIn is available here:

• https://nuonlinebbsupport.neu.edu/sims/helpcenter/common/layout/SelfhelpArticleView.seam?inst_name=northeastern_bb support&article_id=8634-8316-981

All email communication must be to my NEU Faculty account from YOUR NEU STUDENT account.

NOTE: I will NOT accept assignments via email in accordance with Northeastern University policy.

Late Submission of Work As stated in the Student Handbook (see: http://www.cps.neu.edu/student-resources/), you must notify me and obtain my approval if you are unable to complete any assignment by the published submission deadline. I will consider extensions for assignments as long as the request is made by e-mail at least 24 hours before the due date/time. You don’t need to offer any reason for your request – you just need to show that you are planning ahead. You may request extensions within the 24-hour window (or after the due date) but I reserve the right to apply “late submission” penalties as outlined below.

In order for the extension to be considered, the request must:

• Include the Course Number and CRN Number in the Subject line.

• Include the weekday, date, and time when you intend to submit the assignment.

• Be sent to my NEU Faculty account from your NEU STUDENT ACCOUNT with the course number in the subject line.

NO late submissions or extensions are available for the last week of class nor for any Discussion Board or Peer Evaluation participation.

Late responses (for all assignments) will be penalized by a deduction of 10% for each day or portion of a day that the assignment is late (up to 3 days) unless previous arrangements have been made IN ADVANCE.

Assignments will no longer be accepted for credit beyond three (3) days after the specified deadline unless specific arrangements have been made with the instructor IN ADVANCE.

Discussion Board Posts are not accepted for grading after the end of the current week (Sunday at 11:59PM ET).

All coursework must be submitted by July 1st at 11:59PM ET (on the last Saturday of the class).

End-of-Course Evaluation Surveys Your feedback regarding your educational experience in this class is very important to the College of Professional Studies. Your comments will make a difference in the future planning and presentation of our curriculum. At the end of this course, please take the time to complete the evaluation survey at https://neu.evaluationkit.com. Your survey responses are completely anonymous and confidential. For courses 6 weeks in length or shorter, surveys will be open one week prior to the end of the courses; for courses greater than 6 weeks in length, surveys will be open for two weeks. An email will be sent to your student email account notifying you when surveys are available.

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As members of the academic community, students must become familiar with their rights and responsibilities. In each course, they are responsible for knowing the requirements and restrictions regarding research and writing, examinations of whatever kind, collaborative work, the use of study aids, the appropriateness of assistance, and other issues. Students are responsible for learning the conventions of documentation and acknowledgment of sources in their fields. Northeastern University expects students to

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complete all examinations, tests, papers, creative projects, and assignments of any kind according to the highest ethical standards, as set forth either explicitly or implicitly in this Code or by the direction of instructors.

Go to http://www.northeastern.edu/osccr/academic-integrity-policy/ to access the full academic integrity policy.

CPS expects independent and original work. Dishonesty and/or carelessness violates fundamental values of an intellectual and professional community and will be reported to the Office of Student Conduct and Conflict Resolution (OSCCR) as a violation of the Academic Integrity Policy. To safeguard the integrity of assignments and programs, your course may use systems such as TurnItIn, which checks written work, and Examity, an online exam proctoring system. Work that contains academic integrity violations (AIV) will be graded on a case by case basis. Work displaying AIV may earn a failing grade, a zero, or even result in the instructor assigning the student a failing grade for the class. Students may not withdraw from a class to avoid the grade penalty for serious academic integrity violations.

For additional information or for answers to frequently asked questions, please visit:

https://cps.northeastern.edu/academic-resources/academic-integrity

You may also email [email protected].

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