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Chamberlain College of Nursing NR631 PICOT Worksheet

PICOT Worksheet—Week 1

Name: Yahima Montero

Date: 05/06/2020

Your Instructor’s Name: DR. Robert Davis

PICOT Question

What is the PICOT question?

My PICOT question is: among patients (P) with declined satisfaction scores, does the use of tracking technology in the Chamberlain emergency department (I), compared to expanded emergency room, help to reduce the rate of Left Without Being Treated and increase revenue collected for one year?

Define each element of the question below:

P: patients with declined satisfaction scores

I: tracking technology

C: expanding emergency room

O: reduced rate of Left Without Being Treated and increased revenue collected

T: one year

Research Questions

I. Does the tracking system in ER improve service delivery in terms of minimizing the number of patients leaving without treatment?

II. How is the effectiveness of ER’s tracking technology in reducing lengthy waits?

How were the practice issues identified? How did you come to know this was a problem in your clinical practice?

· Revenue collection from Chamberlain’s emergency department started to decrease at a high rate compared to last year’s collection.

· Patients complained about taking too long to see emergency department provider and almost 372 would leave the hospital to seek treatment in other facilities with improved surgical services

· Declined patient satisfaction scores as evidenced by high walkout rates and 2.013 lost patients in 2019

· Decreased revenue from diagnostic testing in MRI, CT, labs, and radiology

Search terms: Improving the delivery of surgical services in the hospital’s emergency department

Narrowing the Search Terms: Tracking technology in the emergency department

NR631 PICOT Worksheet 11/27/17

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