C. W. Williams Community Center
CJones65
PhaseTwoFormatTemplate.docx
Phase Two: External and Internal Analysis
Team Name
Palm Beach State College
HSA4938
Dr. Michele Tiggle-Stephenson
Date
External Analysis
Issue Map
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Issue Map |
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Categories of Issue |
General Environment |
Health Care System |
Service Area |
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Economic |
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Social/Demographic |
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Legislative/Political |
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Technological |
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Competitive |
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Validation of the Strategic Assumptions
Performance and general environment trend/issues
Performance and health care system trends/issues
Performance and service area trends/issues
Effect of new technology developments
Legislative/Political environment changes
Effect of new local, state, or federal regulations/laws
New economic issues
Service Area Structural Analysis
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Service Area Structural Analysis |
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Five Forces |
Forces Driving Service Area Competition |
Conclusion |
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Threat of New Entrants |
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Intensity of Rivalry |
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Threat of substitutes |
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Bargaining Power of Buyers (Customers) |
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Bargaining Power of Suppliers |
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Internal Analysis
The Value Chain
Service Delivery
Pre-service.
Point of service.
After service.
Support activitie
Organizational culture.
Organizational structure.
Strategic resources.
Organizational Strengths and Weaknesses
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Value Chain Component |
Value-Creating Strength |
Value-Reducing Weakness |
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Service Delivery |
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Pre-Service |
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Point-of Service |
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After-Service |
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Support Activities |
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Culture |
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Structure |
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Strategic Resources |
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Competitive Relevant Advantages and Disadvantages
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Strengths |
Is the Value of the Strength High or Low? (H/L) |
Is the strength Rare? (Y/N) |
Is the Strength Easy or Difficult to Imitate? (E/D) |
Can the strength be Sustained? (Y/N) |
Implications |
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Service Delivery -Pre-Service |
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Service Delivery -Point-of-Service |
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Service Delivery -After-Service |
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Support Activities -Culture |
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Support Activities -Structure |
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Support Activities -Strategic Resources |
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Weaknesses |
Is the Value of the Weakness High or Low? (H/L) |
Is the Weakness Common (Not Rare) Among Competitors? (Y/N) |
Is the weakness Easy or Difficult to Imitate? (E/D) |
Can competitors Sustain their Advantage? (Y/N) |
Implications |
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Service Delivery -Pre-Service |
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Service Delivery -Point-of-Service |
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Service Delivery -After-Service |
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Support Activities -Culture |
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Support Activities -Structure |
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Support Activities -Strategic Resources |
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Implications of the Competitive Advantages and Disadvantages
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Competitive Relevant Strengths |
Strategic Implications |
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Competitive Relevant Weaknesses |
Strategic Implications |
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Directional Strategies
Organization’s Mission Statement
Organization’s Vision Statement
Organization’s Values
Organization’s Strategic Goals
References
