project paper
Thea
PetstoreFinalPaper.pdf
Petstore Supply Chain Management Report
STUDENT NAME
California State University San Bernardino
SCM 607
XXXXX 2018
PETSTORE COMPANY Supply Chain Management Report
Table of Contents Company History ................................................................................................................ 1
Evaluation of the Supply Chain Processes.......................................................................... 3
Supply Chain Performance Drivers .................................................................................... 4
Network Design .................................................................................................................. 6
Supply Chain Risk Mitigation ............................................................................................ 7
Forecasting Practices .......................................................................................................... 8
Sales & Operations Planning .............................................................................................. 9
Inventory Management Practices ...................................................................................... 10
Use of Transportation ....................................................................................................... 11
Sourcing Decisions ........................................................................................................... 12
Information Technology for Supply Chain Optimization ................................................. 13
Supply Chain Sustainability with Learning Outcomes & Recommendations .................. 14
References ......................................................................................................................... 17
PETSTORE COMPANY Supply Chain Management Report
1
Company History
Founded in 1965, the mail-order veterinary supply business, UPCO, changed its name to
Petstore in 1979. The business started in San Diego, California and expanded all the way to
Oregon by 1980, creating 40 retail store locations. By 1988, Petstore had acquired two smaller
pet supply chains and more than tripled its number of store locations, entering the Washington
and Texas markets. Live animals were introduced in the late 80s as well. By 1992, Petstore had
opened its first East Coast stores in New Jersey and coined their signature phrase, “Where the
Pets Go.”
By 1994, Petstore was the largest pet specialty retailer, operating in 13 states with 218
stores. They went public under the ticker symbol PETC. The company has gone back and forth
from being publicly traded to privately held. It was bought out by Leonard Green Partners and
Texas Pacific Group in 2000, but again went public in 2002. The company became privately
held again in 2006 by investment groups led by TPG. Ten years later, the company was acquired
by CVC Capital Partners and Canada Pension Plan Investment Board. It continues to be
privately held to this date.
In the late 1990s, Petstore added grooming services and the industry’s first loyalty
program. They also created the Petstore Foundation, a charity that focuses on animal welfare
through adoption events, veterinary services, and research initiatives. By 2001, Petstore had
launched its online platform, Petstore.com and had expanded to over 600 stores in 48 states by
2002. Petstore Park opened in downtown San Diego to host the major league San Diego Padres
team in 2004 and had stores in all 50 states by 2008. By 2013, Petstore also opened stores in
Puerto Rico and Mexico. As of 2017, the company held over 1,500 store locations, including
more than 85 of its smaller, “Unleashed,” stores.
PETSTORE COMPANY Supply Chain Management Report
2
Petstore has a long and consistent history of focusing on animal welfare and the creating
a better world for animals and animal lovers. Their vision statement: “Healthier Pets. Happier
People. Better World.” guides the company’s focus. To date, the Petstore Foundation has raised
over $250 million and helped over 6 million animals find new homes (Our Mission n.d.). They
have also created the first National Pet Food Bank to help families going through hard times
keep their pets. Petstore has also been long term partners with the San Diego Humane Society
and was a founding sponsor of the Human Animal Bond Research Initiative.
Another area that differentiates Petstore regarding their commitment to animal welfare is
that they are very particular about the types of pet food they will carry. Since 2014, the company
has refused to carry any dog or cat food or treats made in China. In 2018, they took their
commitment to providing excellent food choices a step farther and announced that they will
phase out all food and treats with any artificial colors, flavors, or preservatives. Petstore has
also been expanding its pet services to offer in-store veterinary hospitals throughout the United
States (Company History, n.d.).
As the company is now privately held, it can sometimes be difficult to get specific details
on aspects of the operations and planning. The company is very private when it comes to its
metrics and the specifics of its operations. This lack of public information can be seen
throughout various areas in the remainder of this paper. Rather than specific details about every
aspect of the company’s practices, there will be areas within the paper that reflect general
recommendations for best practices that Petstore is most likely following as a persistent industry
leader.
PETSTORE COMPANY Supply Chain Management Report
3
Evaluation of the Supply Chain Processes
Petstore’s supply chain is designed around meeting customer expectations effectively and
efficiently. In order to do this, the company must ensure that there is communication of
information across the entirety of the supply chain. This requires the integration of data from the
point of sale all the way to the suppliers. Decision makers will need accurate and timely updates
in order to properly adjust their plans and account for product movement along the entire supply
chain. Adequate information is key to making every decision from quantity of inventory supply
requests to the placement of facilities to best meet customer demand.
Location of facilities is increasingly important as transportation costs increase over time.
A well distributed supply chain network helps ensure that retail locations and customers are
provided with responsive and rapid service at all times. Failure to provide for these expectations
could easily result in loss of sales and customer loyalty to competitors who may be better able to
provide alternative services to customers. With the increase in e-commerce and physical
locations, distribution center locations must be strategically planned in order to service the
markets most efficiently.
In 2016, Petstore christened their 10th distribution center, located in Nevada. The facility
services over 200 Petstore locations as well as online orders. The new distribution center was
opened as a part of the company’s aggressive growth strategy. It was developed specifically to
suit the company’s needs and be environmentally friendly (Johnson, 2016). This distribution
center will be discussed further in different sections of the report as it is relevant. However, it is
important to note here that the decisions made in the development of such a recent facility are
most likely indicative of the direction of trends within the company’s decision-making processes.
PETSTORE COMPANY Supply Chain Management Report
4
There is clearly a focus on expansion and fulfilling their obligations in an efficient, updated, and
environmentally friendly way.
Petstore also brought a new Executive Vice President of Supply Chain and Inventory
onboard in 2018. Laura Wilkin, a seasoned leader with a retail background, is now responsible
for the company’s inventory management operations. Bringing on an executive with over 30
years of experience in supply chain operations should help Petstore remain competitive in the
rapidly changing industry. Their CEO, Brad Weston, stated that, “Laura will lead efforts to add
capabilities and capacity throughout our supply chain to ensure our customers can get what they
want, whenever and wherever they want it” (Pet Age Staff, 2018).
It is clear that Petstore takes their supply chain processes very seriously. They make
decisions after careful data driven consideration and are willing to hire experienced veterans to
lead their expansion and operation initiatives. As a multinational corporation operating with a
global supply chain network, failure to address any supply chain pain points can drastically
undermine the bottom line.
Supply Chain Performance Drivers
As a privately held company, Petstore must continuously provide its investors with
acceptable financial performance measures. These stakeholders are concerned with the return on
their equity as the main summary measure of the company’s performance. They will also be
interested in the other supply chain performance drivers such as the return on assets, return on
financial leverage, accounts payable turnover, inventory turnover and the property, plant and
equipment turnover.
Each of these supply chain drivers requires that the company continuously adhere to the
customer demands and satisfy the trends in the market. One such trend is exhibited in the
PETSTORE COMPANY Supply Chain Management Report
5
“humanizing” of food for dogs and cats. Pet owners are increasingly willing to spend higher
amounts than ever before on their furry companions. Over the last several years, sales of dog
and cat food and treats have steadily increased. As American snacking trends increase, so too do
their tendencies to treat their pets with one in eleven pet owners claiming that they feed their pets
some form of food toppers like a sauce or gravy as a treat and expression of love. These owners
tend to highly value quality ingredients in both the food and treats that they offer their pets. This
is primarily because, as pet owner’s views of their companion animals become more humanized,
the health of their companions become a top priority (US Pet Food Market, 2018).
Satisfying these customer desires is one way that Petstore can create customer loyalty.
The company has taken significant steps toward this goal and in recent years has begun phasing
out all pet foods with artificial flavorings, colors, and preservatives. These items are no longer
being carried because data has shown that customers display a marked preference for food and
self care products of their own that are free of such synthetic ingredients. In order to
differentiate itself and remain competitive in the market, Petstore is betting that this trend will
extend to customer purchases for their animal companions (SupplyChainBrain, 2018).
Another performance driver that Petstore must consider is the supply chain
responsiveness expected by today’s customers. Amazon has set the standard for expectations in
the e-commerce industry and because of their two-day Prime free shipping offerings, rapid
inventory availability is vital to a good customer experience. Petstore.com has attempted to offer
its customers an acceptable experience by advertising free shipping for orders over $49.00 as
well as discounts on repeat deliveries.
PETSTORE COMPANY Supply Chain Management Report
6
Network Design
Petstore has always needed to work strategically to design its distribution network. It
must balance the costs of meeting the customer’s needs with the value that it provides. Facilities
and distribution centers must be located in areas that can provide responsive service to both
storefronts and online shoppers. Their latest distribution center site located near Reno, Nevada
was chosen for several important reasons. Petstore’s Chief People Officer stated, “As we looked
at the geographic criteria, proximity to our stores and being near central transportation is
important. We wanted a location that would be good for our northwest and have a skilled
workforce we could hire” (Johnson, 2016).
The best way to ensure that the company’s facilities and stores are opened in the most
beneficial locations is to make data driven decisions regarding site locations. In the next section,
Petstore’s use of Esri’s ArcGIS Business Analyst software to make informed decisions about site
locations will be reviewed. The software has become an integral part of the decision-making
process for Petstore for each new location selection.
Retail locations and cost are not the only things that must be considered when it comes to
network design. Petstore must also consider the customer’s desires, sustainability, and corporate
responsibility. One example of meeting both customer desires and adhering to corporate
responsibility was discussed earlier when the company had to redesign its supply network to
exclude all food and treat items with ingredients from China.
Another important aspect of customer preference regarding network design is in how they
order and obtain their merchandise. In 2018, Petstore began utilizing Yantriks in order to allow
customers to buy products online and pick them up in store. The Yantriks Personalized
Fulfillment Platform gives customers the opportunity to see if their desired item is available at
PETSTORE COMPANY Supply Chain Management Report
7
their local store and allows them to make their purchase to be picked up the same day (Amigud,
2018).
Supply Chain Risk Mitigation
In order to help mitigate the risks associated with opening new locations, Petstore has
been utilizing the Geographic Information Systems technology put out by the Redlands,
California-based industry leader, Esri, since 2006. Prior to this site selection method, the
company relied on a site selection committee that had a good track record, but the company
wanted to utilize a more scientific selection process that would allow them to feel more confident
in their location investments.
Opening a new store requires significant expenses and commitments and accurate site
selection can help minimize the risk of costly mistakes. Shawn Hanna, the Director of Financial
Analysis at Petstore, stated that by implementing this risk mitigation software solution,
“[Petstore] successfully avoided the downside risk associated with several locations, which more
than pays for our investment in the ESRI solution” (Pillar, 2010). By utilizing industry
benchmarks and tracking metrics regarding avoided losses as well as key performance indicators
from locations opened utilizing the new process, Petstore is able to prove that their Esri software
risk mitigation strategy is effective.
Petstore is also attempting to mitigate the risks it faces in losing market share to Amazon
and other online retailers. Petstore.com offers customers a good online experience with a clean
and user-friendly site, but that does not ensure that pet parents will continue to come to a
specialty site when they could just as easily buy their pet the desired items on Amazon at the
same time that they also purchase other things for themselves that are unrelated to the pet
industry. Petstore must continue to ensure customer loyalty by remaining relevant and offering
PETSTORE COMPANY Supply Chain Management Report
8
value. This requires innovation and the willingness to try new offerings for both their new and
existing customers.
One method they are using to “Amazon-proof” themselves is to begin focusing on more
service-based offerings. In 2018, Petstore launched a pilot store in San Marcos, California. This
store, called Petstoreach, offers a limited assortment of products, but only about a third of the
store is shelf-space for inventory. The remainder of the store is focused on offering in-person
services that could not be replicated through an online platform. These services include pet
training, veterinary care, grooming, dog walking and other services. They are also testing a
membership offering that will hopefully ensure further customer loyalty by giving members
discounts on merchandise as well as a number of free veterinary visits at the store every year.
Petstore plans to carefully review and consider customer feedback from this experiment and
make modifications as needed (Thomas, 2018).
Forecasting Practices
Since it is a privately held company, Petstore is not very forthcoming about the methods
it uses to forecast sales. However, as one of the industry leaders, it is safe to assume that they
are utilizing multiple methods of forecasting. By using multiple forecast methods, the company
can create a combined forecast that is more effective than using any one method alone. It is not
at all unlikely that they are using time series forecasting to analyze their historical demand and
make assumptions that past demand is a good indicator of future demand. They are most likely
also using causal forecasting to evaluate certain environmental factors, such as the state of the
economy and trends in pricing.
Petstore has proven that it is willing to step out of the ordinary and test innovative
offerings, such as more service-oriented storefronts and focusing on selling products with no
PETSTORE COMPANY Supply Chain Management Report
9
artificial flavors or ingredients. These innovations are not without risks. It would be foolhardy
for the company to proceed in such matters without some level of simulation forecasting. By
simulating potential consumer choices, Petstore can make more confident decisions regarding
less drastic moves, such as price promotions. Simulations will also give them some idea of what
to expect on their more costly investment ideas. Although no forecast is ever entirely accurate, it
is safe to say that by this time, the company has developed a reasonably sufficient method for
determining the demand to be expected at any given time.
Sales & Operations Planning
The company must constantly work to properly manage its supply with demand through
sales and operations planning. This can significantly help the performance of products with a
predictable variability. By taking predictable variability into account for strategic decisions,
Petstore can avoid many demand problems like high levels of stockouts during high demand
times and high levels of inventory during low demand times.
It is important for a company with such a large footprint in the industry to ensure that
their sales and operations teams are working toward the same goal. There must be a constant
flow of communication in both directions so that planning and executing the delivery of products
to the customers takes place as predicted. Creating a system of communication through all levels
of the supply chain assists in creating an optimized aggregate plan. Because the company is so
large, Petstore is able to see great benefit from aggregate planning to determine levels of
capacity, production, stock-outs, inventory, and pricing. Promotional timing is key to managing
demand.
PETSTORE COMPANY Supply Chain Management Report
10
Inventory Management Practices
Like most retailers, Petstore can vary the amount of workforce it employs at any given
time. When necessary, the use of a seasonal or temporary workforce can be employed. They
can also vary their available workforce by altering scheduled employment shifts. This allows for
capacity management at its facilities.
Many of the products offered at Petstore stores are not actually produced by the company
itself. This means that inventory must be managed by the amounts purchased from suppliers and
held in inventory. Seasonality of each available item must be considered. Although pet food is
necessary throughout the year, other items may prove to have a predictable variability.
Responding to predictable variability in demand appropriately is important. By managing supply
and demand for these items, Petstore can minimize their increased costs and decreased
responsiveness.
This can be done using a tailored capacity management technique that synchronizes
production and inventory rates with the expected demand, while also utilizing a level strategy to
build up inventory on non-perishable goods in anticipation of future demand. A mixed strategy
for inventory control is best because lay offs are never good for workplace morale or company
image. However, many of Petstore’s products are perishable and not all are seasonal, so a
straight level strategy would not be ideal. It is important to utilize a first in first out shelf
stocking method in order to minimize spoilage. This means that employees stocking shelves
must be trained to ensure that new product is placed at the back of the shelf and older product is
moved to the front.
PETSTORE COMPANY Supply Chain Management Report
11
Use of Transportation
Transportation of products throughout the supply chain network accounts for a large
portion of the overall cost of operations. It is therefore very important to make design, planning,
and operational decisions strategically to ensure that costs are minimized without adversely
affecting expected responsiveness. It is assumed that Petstore primarily utilizes water
transportation methods to ship product from suppliers overseas to their distribution centers in the
United States. Rail and truck shipments no doubt account for the majority of the land
transportation, making the supply chain’s transportation system intermodal. As mentioned
previously, distribution centers are used to store and process bulk amounts of product for local
stores and they must be located strategically to provide the most benefit to the bottom line,
including decreasing transportation costs.
In 2015, Petstore also partnered with Instacart, to create a same-day delivery service
called PetstoreNow. Petstore’s Chief Marketing and Digital Officer, Michael Zuna, stated that
Petstore’s younger pet parents want a more “on demand resolution to their pet purchases.” With
so many tech-savvy Millennials treating their pets like real children, this customer need comes as
no surprise. Zuna stated, “The value proposition was firing on all cylinders and it quickly
became obvious to us that there was enormous opportunity for competitive differentiation here”
(Enright, 2016).
Petstore must weigh the cost of this new service against the value it provides to their
customers and decide how much they are willing to supplement the cost of at-home delivery.
The same decision must also be made regarding their repeat delivery and regular home delivery
orders. At present, Petstore offers discounted purchase rates on some items for repeat delivery as
well as free shipping. Customers making one-time purchases must pay for shipping their items
PETSTORE COMPANY Supply Chain Management Report
12
unless the total purchase amount exceeds $49.00. For PetstoreNow services, the current
promotion offers free delivery on first orders.
Sourcing Decisions
Petstore is exceedingly particular about its sourcing decisions. Because a part of the
company’s vision is to focus on “Healthier Pets,” their decisions regarding product procurement
must remain in alignment with that goal. They must also consider the customer’s demand and
trends in desires. The ever-increasing trend toward people making more informed and healthier
choices about what they put in their body has certainly caught the attention of Petstore’s
decision-makers. It stands to reason that with the uniquely emotional position the pet supply
industry has, it is important that such trends be considered. Customers looking for smarter
choices in their own diets often want to ensure that their beloved pets are eating as well as they
are. The company has taken several significant steps toward this goal.
In 2014, there was a series of complaints about pet illnesses and deaths after apparently
ingesting treats made in China. The U.S. Food and Drug Administration conducted an
investigation, but had not concluded that the treats were, in fact, at fault for the problems.
Petstore, however, took customer complaints to heart when they asked that the company
discontinue selling treats from China. Petstore had already begun cutting down on the number of
treats that it sourced from China three years prior, but when pet parents made their voices heard,
the company announced that it would discontinue sourcing food from China completely
(Thixton, 2014).
In addition to these quality and customer preference considerations, the company must
also consider other aspects when making sourcing decisions. Cost, availability, and
responsiveness of the suppliers will undoubtedly play a role in the final decisions Petstore makes
PETSTORE COMPANY Supply Chain Management Report
13
on who it retains as a supplier. The supplier’s reputation is also important as it can affect the
brand image of Petstore. In 2016, the company dropped their relationship with a supplier of
small animals after a USDA investigation was opened against them because of allegations of
mistreatment of animals. Petstore stated that the supplier was found to be operating outside of
the required animal care standards that Petstore established (Bowerman, 2016).
Information Technology for Supply Chain Optimization
Like any successful company in this day and age, Petstore utilizes numerous types of
technology in its everyday operations and planning practices. As the first in the industry to
implement a loyalty program, Petstore is no stranger to tracking customer data at the point of
sale. This data can be used to create more meaningful offerings and advertisements. In 2016,
the company signed with Toshiba Global Commerce Solutions to begin implementing a new
retail point-of-sales technology to increase their focus on the customer journey and allow for a
more unified cross-platform experience (Grill-Goodman, 2016).
The company continues to prove its willingness to adapt to changing technologies and
remain innovative. Petstore recognized early on that there was a strategic opportunity offered in
the new voice-assistant technologies on the market. In order to remain top of mind as the best
source for consumers to gather pet-related information and to find pet products, the company
would have to ensure that their message was the one that was heard first when consumers
reached out to their voice assistants. To accomplish this, the company acquired the Petstoreach
brand in 2017 and began working to create an artificial intelligence system that would work with
voice to offer new ways for customers to engage with their brand. In July of 2018, Petstore went
live with their voice-activated programming initiative on Amazon Alexa and Google Assistant
(Kaplan, 2018).
PETSTORE COMPANY Supply Chain Management Report
14
As mentioned previously, Petstore utilizes Esri’s ArcGIS Business Analyst software to
analyze the viability of its new store locations. This location-based market intelligence software
is able to offer incredible detail on demographics, lifestyles, and the spending habits of an area
down to the neighborhood level. By combining this data with their own internal information,
Petstore is able to successfully utilize technology to mitigate risk and improve their ability to
assess a new location’s sales potential. Use of this technology allows for data-driven decision-
making when it comes to location selections as well as prospective customer predictions
(ArcGIS, n.d.).
Petstore also integrates innovative technology into its new distribution center in order to
increase efficiency at fulfilling orders and minimizing ongoing facility operations costs. Their
latest distribution center offers LED lights that use motion sensors to decrease unnecessary
usage. The lights are also equipped to harvest sunlight as well as to adjust their own brightness
based on the level of natural light outside. The air conditioning system also detects the weather
status outside and can capture it to offset excessive usage of conditioning while still keeping the
room temperature consistent. Another installment in the center is a voice picking system that
allows workers to get instructions from wireless headsets (Johnson, 2016).
Supply Chain Sustainability with Learning Outcomes &
Recommendations
Customers are indeed becoming increasingly concerned with the environmental impact
that is made by the companies at which they shop. It is important for Petstore to continue to be
conscious of their footprint. In order to satisfy customer desires, however, they must also offer
customers ways to feel that they too are making a difference. Petstore has done this by “going
PETSTORE COMPANY Supply Chain Management Report
15
green” in several product lines it carries, including their own Planet PETSTORE line. The earth-
conscious line of toys, grooming, home products, and pet accessories focus on affordable
offerings made primarily of recycled and natural materials made from sustainable sources.
Packaging materials on these products are also made of sustainable and recycled materials (West,
2011).
Petstore has historically proven that they value sustainability. As an industry leader, they
are able to hire staff that is specifically dedicated to focusing on sustainability. They are aware
of the major environmental impacts that occur because of their supply chain processes and work
to minimize them. In 2014, the Pet Industry Sustainability Coalition (PISC) interviewed
Petstore’s Vice President of Sustainability, Safety & Environmental Health, Jim Thomas.
Petstore was the first retailer to join the coalition and Thomas stated that as part of their vision to
build a “Better World,” the company must work with other “like-minded companies interested in
reducing energy use, decreasing waste and conserving precious natural resources…Pet parents
really care about the environment and [Petstore’s] job is to provide them with products that are
aligned with their values” (Bolton, 2014).
PISC is not the only organization concerned with sustainability and ethics with which
Petstore associates itself. Another example of such organizations is Habitattitude, an
environmental protection agency committed to not releasing unwanted fish or aquatic plants into
public areas. Petstore lists this agency in its resource center and on its animal care sheets to
encourage public education regarding the dangers of introducing non-native animals to the wild.
In 2017, Petstore was recognized as one of the world’s most ethical companies for the
sixth consecutive year by the Ethisphere Institute. Only three companies received the honor in
2017. The recognition is only given to companies that “recognize their role in society to
PETSTORE COMPANY Supply Chain Management Report
16
influence and drive positive change, consider the impact of their actions on their employees,
investors, customers, and other key stakeholders and use their values and culture as an
underpinning to the decisions they make every day.” The institute developed an Ethics Quotient
framework to enable quantitative analysis of these aspects in five key categories: ethics and
compliance program, corporate citizenship and responsibility, culture of ethics, governance, and
leadership, innovation and reputation.
Moving forward, it is important that the company continue to guard against any threats
that might tarnish its brand reputation. These threats could occur internally, through breakdown
of the systems or bad employee behaviors, or it could come from external sources, such as
unethical supplier practices. As an American household name, Petstore’s brand is its most
valuable asset.
With so many aspects of the company’s daily operations kept private, it is difficult to
offer recommendations for areas of improvement. All evidence seems to point to the conclusion
that Petstore is doing an excellent job and remains both an upstanding and socially responsible
company. They have obviously taken great care to practice their vision in all aspects of their
decision-making processes. By continuing to remain vigilant and adhering to their vision of
“Healthier Pets. Happier People. Better World,” Petstore can continue to drive positive changes
in the industry and remain an exemplary leader in the pet supply industry.
PETSTORE COMPANY Supply Chain Management Report
17
References
Amigud, E. (2018, December 10). Petstore Personalizes Fulfillment with Yantriks. Retrieved
May 19, 2019, from https://yantriks.com/commerceclick/Petstore-personalizes-fulfillment-
with-yantriks/
ArcGIS Business Analyst. (n.d.). Retrieved May 11, 2019, from https://www.esri.com/en-
us/arcgis/products/arcgis-business-analyst/overview
Bolton, C. (2014, January 5). Sustainability Top Priority at Petstore. Retrieved May 20, 2019,
from http://www.petage.com/sustainability-top-priority-at-Petstore/
Bowerman, M. (2016, January 21). Petstore drops animal supplier amid federal probe. Retrieved
May 18, 2019, from https://www.usatoday.com/story/news/nation-now/2016/01/21/Petstore-
peta-animal-abuse-small-animal-supplier-federal/79105326/
Company history. (n.d.). Retrieved May 5, 2019, from https://about.Petstore.com/company-
history
Enright, A. (2016, November 01). How PetstoreNow fits into Petstore's sales strategy. Retrieved
May 6, 2019, from https://www.digitalcommerce360.com/2015/07/27/how-Petstorenow-fits-
Petstores-sales-strategy/
Grill-Goodman, J. (2016, May 19). Petstore Improves Omnichannel Experience. Retrieved May
11, 2019, from https://risnews.com/Petstore-improves-omnichannel-experience
Johnson, D. (2016, June 01). Operations under way at Petstore's new DC. Retrieved May 8,
2019, from https://www.nnbusinessview.com/news/operations-under-way-at-Petstores-new-
dc/
PETSTORE COMPANY Supply Chain Management Report
18
Kaplan, D. (2018, August 27). How Petstore Is Using Voice Activation To Connect With Pet
Owners. Retrieved May 11, 2019, from https://geomarketing.com/how-Petstore-is-using-
voice-activation-to-connect-with-pet-owners
Our Mission | Petstore Foundation - Creating a Better World for Animals... (n.d.). Retrieved May
5, 2019, from https://www.Petstorefoundation.org/our-organization/our-mission/
Pet Age Staff. (2018, May 24). Petstore Gets a New EVP of Supply Chain and Inventory.
Retrieved May 13, 2019, from https://www.petage.com/Petstore-gets-a-new-evp-of-supply-
chain-and-inventory/
Pillar, M. (2010, May). PETSTORE Improves Location Selection. Retrieved April 14, 2019,
from https://www.esri.com/library/articles/Petstore-case-study.pdf
PRNewswire. (2017, March 13). Petstore Recognized as a World's Most Ethical Company for
6th Consecutive Year. Retrieved May 20, 2019, from https://about.Petstore.com/2017-03-13-
Petstore-Recognized-as-a-Worlds-Most-Ethical-Company-for-6th-Consecutive-Year
ScribbleMaps.com. (n.d.). Petstore Distribution Centers. Retrieved May 5, 2019, from
https://www.scribblemaps.com/maps/view/Petstore_Distribution_Centers/1z6L6vA6PX
SCW Staff Writer. (2013, September 24). Petstore. Retrieved May 5, 2019, from
http://www.scw-mag.com/sections/retail/198-Petstore
SupplyChainBrain. (2018, November). Petstore Bets $100M on 'Humanization' of Pet
Food Ingredients. Retrieved May 18, 2019, from Thixton, S. (2014, May 20). Petstore Will Stop
Selling Treats from China. Retrieved May 12, 2019, from
https://truthaboutpetfood.com/Petstore-will-stop-selling-treats-from-china/
PETSTORE COMPANY Supply Chain Management Report
19
Thomas, L. (2018, July 17). Petstore tries to 'Amazon-proof' its business with a new store.
Retrieved May 10, 2019, from https://www.cnbc.com/2018/07/16/Petstore-to-reinvent-the-
pet-store-with-something-you-cant-buy-online.html
https://www.supplychainbrain.com/articles/29010-Petstore-bets-100m-on-humanization-of-pet-
food-ingredients
US pet food market report reveals pet humanization trend. (2018, March 12). Retrieved May 18,
2019, from https://www.petfoodindustry.com/articles/6694-us-pet-food-market-report-
reveals-pet-humanization-trend
West, M. (2011, March 29). Going Green Isn't "Ruff" With PETSTORE(R)'s New Line, Planet
PETSTORE(TM). Retrieved May 20, 2019, from
http://www.nbcnews.com/id/42321348/ns/business-press_releases/t/going-green-isnt-ruff-
Petstorers-new-line-planet-Petstoretm/#.XOMT2MhKhPZ
