W8D1Granth

Performance Consulting Persuasive Communications and Influence Required Textbooks

Hale, Judith. (2006). The Performance Consultant's Fieldbook: Tools and Techniques for

Improving Organizations and People

(Essential Knowledge Resource). 2nd Edition.

Washington D.C.: Pfeiffer. ISBN-13: 978-0787985349

Mello, Jeffrey, (2015) Strategic Human Resource Management, 4th Ed.

Cengage

ISBN: 9781285426792

Course Description Performance consultants consult whether they are working inside an organization serving other groups and functions of that organization or working outside as an external consultant. Consulting is more than hanging out a shingle and sharing advice. This course explores the process of defining consulting services, building partnerships, demonstrating added value, and showing that a systematic approach generates results. A large part of consultants work is displayed in presentations; therefore, this problem-based course will require students to build and deliver a variety of presentations highlighting their consulting expertise and building decision-maker buy-in for proposed plans.

Course Objectives

• Define your vision and values for your brand of performance consulting.

• Build a portfolio of products and services that you have already delivered.

• Present a "sales" presentation promoting your consulting services and explaining your processes.

• Illustrate change adoption and success stories with both anecdotal and measurable data.

• Mock up a scorecard that graphically shows before and after data for a change initiative.

• Create a presentation that guides decision-makers through the selection of an invention or set of interventions.

• Create a presentation that shares "bad news" data that shows results did not occur.

Tentative Schedule

Week Assignments

1

• Reading – Chapters 3 and 4 of Strategic Human Resource Management

• Reading – Chapter 1 of The Performance Consultant’s Fieldbook

• Articles • Written Lecture • Discussion Forum: Performance Consulting vs. Training • Discussion Forum: The Progressive Case Study • Written Assignment: Performance Consulting

2

• Reading – Chapters 6, 9, and 10 of Strategic Human Resource Management

• Reading – Chapters 2 and 3 of The Performance Consultant’s Fieldbook

• Articles

• Written Lecture

• Discussion Forum: The Progressive Case Study • Written Assignment: Measuring Success

3

• Reading – Chapters 5 and 8 of Strategic Human Resource Management

• Reading – Chapters 7, 8, and 9 of The Performance Consultant’s Fieldbook

• Written Lecture • Discussion Forum: Peter Drucker Snipets • Discussion Forum: The Progressive Case Study • Written Assignment: Credibility and Influence

4

• Reading – Chapters 2 and 14 of Strategic Human Resource Management

• Reading – Chapters 5, 6, and 10 of The Performance Consultant’s Fieldbook

• Articles

• Written Lecture • Discussion Forum: Human Dynamics, Development and

Systems • Discussion Forum: The Progressive Case Study • Written Assignment: Environment, Culture and Norms

5

• Reading – Chapters 1 and 13 of Strategic Human Resource Management

• Articles • Written Lecture • Discussion Forum: Why the Titanic Sank

• Discussion Forum: The Progressive Case Study • Written Assignment: Scorecard Job Aid

6

• Reading – Chapter 12 of Strategic Human Resource Management

• Written Lecture • Discussion Forum: Interventions • Discussion Forum: The Progressive Case Study • Written Assignment: Interventions

7

• Reading – Chapters 9 and 10 of Strategic Human Resource Management

• Written Lecture • Discussion Forum: The Progressive Case Study • Written Assignment: Performance Appraisal Process

8

• Written Lecture • Discussion Forum: Review and Reflection • Discussion Forum: The Progressive Case Study • Final Project

Expected Student Workload The following table outlines the academic effort required by students to be successful in this course. While the times in the table are approximate, it is presented to help students with their time management. Please note, depending on the student's background knowledge and experience of the course subject and an individual student's academic capabilities, these times will vary. If you have any questions or concerns, please direct them to your instructor or student advisor.

Week Type of Activity Activity Estimated Hours

Required

1

Online

Readings/Lectures 0.7

Discussions 6.0

Assignments 0.0

Preparation

Readings 10.1

Discussions 4.0

Assignments 9.0

Clinical/Lab Hours 0.0

Week Type of Activity Activity Estimated Hours

Required

2 Online Readings/Lectures 0.4

Discussions 3.0

Assignments 0.0

Preparation

Readings 9.0

Discussions 2.0

Assignments 9.0

Clinical/Lab Hours 0.0

Week Type of Activity Activity Estimated Hours

Required

3

Online

Readings/Lectures 0.6

Discussions 6.0

Assignments 6.0

Preparation

Readings 8.2

Discussions 4.0

Assignments 6.0

Clinical/Lab Hours 0.0

Week Type of Activity Activity Estimated Hours

Required

4

Online

Readings/Lectures 0.6

Discussions 6.0

Assignments 0.0

Preparation

Readings 7.0

Discussions 4.0

Assignments 12.0

Clinical/Lab Hours 0.0

Week Type of Activity Activity Estimated Hours

Required

5 Online

Readings/Lectures 0.6

Discussions 6.0

Assignments 0.0

Preparation

Readings 8.3

Discussions 4.0

Assignments 15.0

Clinical/Lab Hours 0.0

Week Type of Activity Activity Estimated Hours

Required

6

Online

Readings/Lectures 0.6

Discussions 6.0

Assignments 0.0

Preparation

Readings 6.4

Discussions 4.0

Assignments 9.0

Clinical/Lab Hours 0.0

Week Type of Activity Activity Estimated Hours

Required

7

Online

Readings/Lectures 0.4

Discussions 3.0

Assignments 0.0

Preparation

Readings 4.5

Discussions 2.0

Assignments 6.0

Clinical/Lab Hours 0.0

Week Type of Activity Activity Estimated Hours

Required

8 Online

Readings/Lectures 0.6

Discussions 6.0

Assignments 0.0

Preparation Readings 0.0

Discussions 4.0

Assignments 6.0

Clinical/Lab Hours 0.0

Grading Policy

Assignment Percentage

Discussion Forums 40%

Written Assignments 40%

Final Project 20%