Performance Improvement Plan

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Performance Improvement Plan Guest Reviews

Guest #1 Review of Hotel XYZ

I really enjoyed my stay at Hotel XYZ. Checking in was a breeze, and we were directed to our room - the layout of the hotel is pretty bizarre, we had to walk quite a windy path to get to our building.

Our room had two double beds which felt quite small - next time I'll opt for the king room! But the room was clean and comfortable, with mood lighting over the bath which would have been perfect had I had time for one!

The shower had good pressure, and the bath products smelled good. The cleaners did a good job each day, which was great as I had long work days and it was lovely to come back to a clean and neat room.

The rooms were very nicely renovated and I had the chance to see one of the king rooms which have a bathtub in the middle - SO awesome!

My only complaint was the TV channels - no food network?? There was very little to watch - neither my boyfriend nor I found a channel we were happy with.

Overall I had a great experience at Hotel XYZ and I look forward to returning!

Guest #2 Review of Hotel XYZ

Fabulous experience in the king tower suite!  

Started with friends by the pool around 1:30 because I was able to check in at this super early time. We were immediately wowed by the room- from the full kitchen, awesome decoration, wide patio, bathroom, shower you name it. The pool service was great- a gal & gentleman bringing us waters and menus right as we get there.  Several groups of guys at the pool this Saturday and couples.  At the pool we had piña colada, lava flow, and fresh berry mojito.  The staff was friendly & treated me to a complimentary birthday drink! We spent a few hours in the room- great view of the sunset. Several cool chairs and couches, scrabble, martini shaker, fur throw blanket and details to make it seem like you’re staying in a chicly vintage downtown loft. The shower takes forever to get warm.  Really nice touch adding a loofah- and the sphere hand soap.  The bed was low slung and comfortable with fluffy pillows.  Automatic sunscreens provided a nice late sleep-in.

Guest Review #3 of Hotel XYZ

Beautiful hotel.  I really, really wanted to like the Hotel XYZ and happily, I wasn't disappointed. Some of the highlights: Awesome mid-century modern decor, with an unexpected pops of color here and there.  It's almost as if you expect to see a reincarnated member of the Rat Pack to come strutting over from the lounge.

The bathrooms were beautiful with nice finishing touches.  The whole bathroom is walled in with frosted glass walls and a sliding door.  The vanity and sink area was marble with a porcelain bowl sink and featured higher end toiletries, a hair dryer and generous supply of soft fluffy towels.  The toilet was hidden in its own water closet with a sliding door.  The tiled shower had a rain shower head, and the extra-large, the soaker tub had a blue mood light placed seductively above it and a handily placed white cotton bathrobe within arm’s reach.  Very inviting. The beds were super soft mattresses and were smartly made with crisp cotton sheets and soft, white down duvets.  The only think I didn't like with the beds was the ill-fitting blue suede platforms for the box springs. The platforms weren't spaced tightly enough to the box springs to keep from showing the ugly unfinished part of the platforms.  A very minor detail.  Another thing I didn't care for was the blinding fluorescent light bulb in the bedside lamp.  It was a terawatt in strength, I'm sure...  (Softer bulb, please?) The end of the room featured a double, sliding glass patio door and wall to wall black out curtains with sheer drapes that could both be swept back, creating huge pass way between the room and the spacious private patio; which had a dual, padded lounge chair and a mid-sized patio table and an view of the well-kept patio greenery and fence. The rest of the room was spacious and the only small drawbacks on the look of the room is that the mid-sized, flat panel television set is placed on a large counter top in front of a HUGE expanse of stark, white block wall.  It makes the television look lonely and tiny against that huge white wall.  Maybe add some inexpensive, colorful art work on that back wall to jazz it up some? The minibar is something else and had a lovely stock of hard alcohol, mixers, sodas, snacks and even some themed playing cards and a corkscrew, in case you forgot your own.  The prices seemed reasonable to me.    There was also a mini, pod style coffee maker and real half and half creamers in the fridge.  NICE TOUCH...extra star! (But please provide a few more creamers, 4 creamers is not quite enough...) We ate our dinner at the hotel restaurant, and to be honest, I was underwhelmed about the food.  It was nice, but not worth what they were asking for it.  If it hadn't been for the strong pour on my mojito cocktail (and the 2 free cocktails coupon upon check-in) I would have been a LOT more disappointed in that dinner.  But I do have to say that we were given a complimentary dessert...some kind of a peanut butter mouse frosted in a velvety chocolate ganache and garnished with gold leaf, and it was simply delectable.  No other words to describe it. We visited the pool after dinner.  It was very nice and completely deserted.  In fact, I checked to make sure we weren't entering at the wrong hours since we were all alone.  We had it all to ourselves!  My ONLY complaint was that the hot tub, which I was so looking forward to, was just lukewarm.  Bummer!  

After we tucked in for the night I never heard a peep from the other guests. The walls are sound proof and I loved that.  Also, we didn't have some squeaky voiced house keeper banging on our door at the crack of 8:30 the next morning saying "Housekeeping!  I clean your room?"  That is my biggest hotel-related pet peeve. The front desk checked us out efficiently and pleasantly the next morning.  We misplaced our valet ticket but it was no problem, they called valet and asked for our car to be brought up anyway.  The valet attendants were very friendly and had our car ready to go within 3 minutes.   We pulled away and I was just a little sad...  It was such a nice stay I was sad it was already over.   We have to go back again soon!

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