Katharine Becks -Peer Reviews

INSTRUCTIONS

Below is a link to the original assignment if you need it for reference purposes. Can you put a peer review together with at least one reference in APA style.

Watch this TED talk on the power of listening: The power of listening | William Ury | TEDxSanDiego (Links to an external site.)

 

Watch this TED talk on non-verbal cues such as body language:  https://www.ted.com/talks/amy_cuddy_your_body_language_shapes_who_you_are?language=en

 

Based on the textbook reading and the TED talks, Post a peer review between 200 and 250 words in length. 

Be sure to organize your thoughts and arguments in a clear and concise manner.  Check your postings for accuracy of grammar, spelling and punctuation.  Remember, this is a communications course.

Posted by Student:

William Ury made an interesting point by stating that listening is the missing half of the communication. He then went on to state that even though we live in an age of communication where there are a lot of texts, tweets and emails going on, how much listening can there be with so much interruption and distraction. During my rotations, we were presented with a lot of verbal and written information and it is important to grab onto the key specifications that would define the course of treatment for a patient. Hence, I completely agree with the fact that listening to the key points a person is trying to get across could make all the difference during communication.

Another key thing William Ury mentioned that really stuck with me is that listening helps us build rapport and trust. I always wondered during my hospital rotations that why is it that even after a nurse has asked and written down patient symptoms, does a PA or a doctor or a pharmacist repeat the same questions. One would think asking the same questions would irritate the patient but now looking back on it, every single patient felt rather relieved answering the questions before receiving their medications from the pharmacist knowing they had just answered the same questions for the nurse previously.

         When it comes to non-verbal cues, I agree with the literature stating that they are clearly a crucial element and without them, most of the richness and much of the meaning in messages would be lost. In the field of medicine, non-verbal cues are used to show empathy and provide assurance to the patients. It is important that the healthcare team remains calm and provide comfort for a patient in need by using both words and non-verbal gestures. I feel like if one’s gestures don’t match their words, then the information’s credibility is definitely questioned by the receiver and in the field of medicine, it could be the difference in someone keeping their hope and will to fight alive.

 

References:

· Hynes, G., & Veltos, J. (2019). Managerial communication: Strategies and applications.(7th Ed.). Thousand Oaks, CA: SAGE Publications.

· Ury, W. (2015, January 7). The power of listening. TEDx Talks. [Video File]. Retrieved from https://www.youtube.com/watch?v=saXfavo1OQo