Management Consulting

Management Consulting

Baker Hughes Consulting Project

Msc Management

1. The Consulting Roadmap

2. The Problem

3. Key insights

• Complexity thinking and Systems Thinking

• Emergence & Self-Organisation

4 . Adult Learning and Training Recommendations

Content

The process to address the challenge

Discover

• Meeting

• Company and industry context

and analysis

• Definition of problem

Data collection & analysis

• Literature review

• Nature of Data: Qualitative

• Investigation of key ideas and concepts

Design

• Understand the literature/data

collected

• Begin to develop solutions to support

the problem

• combine different ideas

Implement

• Discussion of report and findings

Support & educate

• Through adult learning techniques

begin to inform managers of

complexity thinking ideas

The Problem

• HSE performance requires improvement

• BH is struggling to translate complexity

thinking ideas into practice

• The idea should be easily translatable

Question: How to train manufacturing/

engineering leaders on complexity

thinking?

Training Process…

Interactive activity

• Activities

• Enneagram dialogue

• Human Knot

• Paces 60

Provide two tools: Cynefin

and Enneagram

• Outline how both of these tools relate to the ideas of Emergence and Self- organisation

• This provides a foundation to begin the activity

Introduction to Complexity

- Emergence and Self-organisation

• Conducted through a brief PowerPoint presentation

• The PowerPoint utilises the example discussed in this presentation to better translate the ideas of Emergence and Self- Organisation

• “Complex” diversity, wide variety of interdependent, yet autonomous.

• Complexity Thinking allows us to better understand systems.

• Importance : organizations, organizational change, and leadership.

• Complexity theory can offer insights into how organizations become

more sustainable, adaptive, and innovative (Uhl-Bien et al.).

Complexity thinking/ System thinking

Emergence

• This picture captures a fundamental insight into

complexity and Emergence thinking.

• In the conventional view the observer views the

trees or the forest.

• Understanding the relationship between the

details of the system and the larger view is an

important aspect of Emergence.

Yaneer Bar-Yam, Making Things Work: Solving complex problems in

a complex world, (Knowledge Press, 2005). P. 27

Cynefin Framework

• Helps

managers to:

understand the context heed the warning

signs of the organisation

avoid making mistakes by clinging

to a preferred model

Self Organisation

no internal/external agent is in control of the process

• Spontaneous emergence of global

structures out of local interactions

• Collective process

• Leaders play a crucial role and must promote:

interaction

communication

feedback openness to dialogue

Process Enneagram

• Key tool in bringing people together in a dialogue

• Applicable to settings where there is a disconnect

between:

formal organisational hidden informal network of system

relationships

• an issue can be addressed in 9 dimensions

Activity for the Enneagram Tool

Enneagram Dialogue

• Questions for the 9 dimensions that can guide conversations

• First step: Ask questions about how each person sees the current state of affairs

under 3 headings:

myself this group the issues at hand

• Work on other dimensions

• Key point: agreed ground rules that come from the

Principles & Standards.

Human Knot

Disentanglement puzzle that helps a group learn

how to work together

•Used to illustrate the difference between self-organisation and command &

control management.

Thank you