Process Change Project

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Process Change (PC) Project

PC-5: Process Improvement Executive Brief

Overview: Advisorpedia

You are part of the Advising Process Improvement Team, which has completed its analysis of the process and identified multiple areas for improvement. You are responsible for implementing “Advisorpedia” – a Self-Help e-advisor modeled after Wikipedia. This will be a system “for students, by students” where students (and related others) can contribute knowledge relevant to the advising process.

Advisorpedia has 7 knowledge areas as described in the table below.

Knowledge Area	Description
Who Directory	· Listing of advisors, department contacts, and Advisorpedia volunteers · Contact info, specialty, availability · Link to their calendar/booking system
Academic Plans	· Examples of academic plans for different combinations of majors and minors · Templates for standard majors & minors
How to’s	· Official description of advising processes · Access to required forms · Form Tracker template (showing steps your form takes to get approved)
How I Did It’s	· Informal “process” descriptions for how individual students accomplished specific advising goals · Especially helpful when not in CCB
Triage/Escalation	· How to tell if you are a special case vs. can use a standard process · How to escalate your case when necessary
FAQs	· Answers to common whats, whys, and other non-How To questions
Change Alerts	· Breaking news about new/proposed changes that may impact the advising process

The purpose of Advisorpedia is to collect and share reliable information about the advising process. Its goals are to (1) increase the ability of advisors to handle larger caseloads by reducing the time needed to address simple/routine advising needs, (2) decrease time and frustration for students seeking information on the advising process.

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