PC-2
Richard Holmes
PC-1AnswerKey.pptxPC-1 Answer Key
Notes:
Selected subset of processes
Review examples – if you have questions about your specific process post on Discussion Board
Note: processes do NOT specify who is doing the step
Common errors:
Only including steps that the student takes
Using “decision points” incorrectly
Not thinking in terms of Input-Process-Output
Providing a timeline description vs. a process
Choosing an inappropriate start/end point
Add (change) a Business Major (or Minor)
Wants to add a business major
Look up requirements for major in University Catalog
Met pre-
Req
rqmts?
Want to
Continue?
End
ID Pre-Req classes and when held
Update Academic Plan
Assess impact to grad date
A
Want to
Continue?
End
Review w/Advisor
Approve?
Update Status to “Seeking”
End
Identify reqd and desired classes and when offered
Update Academic Plan
Assess impact to grad date
Want to
Continue?
End
Review w/Advisor
Approve?
Update Status with New Major
Return to (A) after finishing pre-reqs
Appeal?
Exit to Appeals Process
Appeal?
Exit to Appeals Process
No
Yes
No
Yes
No
Yes
No
Yes
No
Yes
No
Yes
No
Yes
No
Yes
End
Changing an Advisor
Need/Want to change advisor
Reason?
Enough
Info?
Evaluate
Request
Get More Info
Reasonable
Request?
End
Deny Request
Receive Change in Status Notice about Student
Identify Appropriate New Mentors
Review Current workloads
End
Requires
Investigation?
No
Yes
No
Advisor Left
Yes
No
Yes
Yes
No
Yes
Get list of Advisees
Assign New Advisor from Current Pool
Notify
Student
End
Make request to Advising Supervisor
Distribute Students to Advisors
Review current assignment levels of existing advisors
Notify
Student
End
Set up Meeting w/ Student
Appeal?
Exit to Appeals Process
Start Investigation Process
Select New Advisor
Assign New Advisor
Notify
Student
Incompatibility
Change in Student Status (e.g., certified, changed major)
Getting Off Waitlist
Desire to get off waitlist (WL)
Notify Student
Manually add student to class roster
Assess chance of getting off WL with no intervention
No
Yes
No
Yes
Request help from Advising Center
Contact Department for permission to exceed limit
Check with Professor
End
Remove self from WL
Auto-Enrolled
Notify
Student
End
Good chance?
Special Category?
Spot Open?
Next on WL?
Enrollment still open?
Likely
to get off WL?
Willing to wait?
Important to take now?
Yes
Yes
No
OK’d?
Inform Student
Exit to Escalate Process
Yes
No
Yes
No
End
No
No
Quick Notes
Adding major/minor from outside business
See Adding Business Major/minor
Needs “find the advisor” step
Dropping a class
Assess impact on full/part time status
Include “approval” step from advisor
Scheduling appointment
Process could be different depending on purpose of appointment
Should include step of confirming time/location
Creating class schedule
Include understanding requirements, identifying desired classes, selecting sections, assess impact relative to graduation
Addressing academic holds
May have different requirements based on type of hold
Involves contacting advisor
Step that includes whatever action required to remove hold (e.g., paying bill, )
