alyafi - PBM

DEGREE: BSc - AAF / BBA

College of Banking and Financial Studies

Principles of Business Management Final exam

SEMESTER - 1

Student Name
Student Signature
Semester	Feb- May 2020
MARKS	100	Weightage	50%

Exam Date	May 15, 2020
DUE DATE	May 31, 2020
Assignment Title	Final Exam
Assessor:	Dr. Fatin Al Zadjali & Ms. Marta Owen
Internal Verifier:	Dr. Zaynab

\

Instructions to candidates:

TURNITIN ID: 24162049 PASSWORD: business

FINAL EXAM

SECTION – B: Answer ALL questions (Total of 50 marks)

Ahmed is a fashion retail manager at one of the large department stores in Muscat. He manages a staff of 10. His department has clothes, accessories and shoe sections. Each of his employees has a clear sales goal of R.O.1000/- sale target per month. Unfortunately, not all of the staff members are able to reach their targets consistently, month after month. Ahmed observed that inability to meet the monthly targets has resulted in change in morale and increased fear over job security. To combat the declining morale, Ahmed decided to offer additional incentives to motivate this staff to reach optimum performance.

Ahmed came to know that you are a Human Resource management specialist and would like to consult you to improve attainment of the above targets.

Given the challenges kindly consult Ahmed on the below:

1. Ahmed heard about the concept of Performance Appraisal and wants to know more. Identify and evaluate each appraisal method that he can used to help Ahmed develop the sales skills of his employees. Provide examples. (10 marks).

2. Identify and explain a minimum of 5 different effective ways that can be used to motivate employees in an organization. Make recommendations to Ahmed, what would be best given the circumstances? (10 marks)

3. Does Ahmed need to train his employees? If the answer is yes, asses why Ahmed needs to identify their training needs and explain the outcomes of training and development if done correctly. If the answer is no, explain why training is not important. (10 marks)

4. Explain to Ahmed why strong leadership matters. Identify different types of leaders and the asses the difference between Autocratic and Democratic leaders. Make sure to give examples. (10 marks)

5. Identify and analyze characteristics of good and bad organizational culture. Show through examples how Ahmed can create a positive organizational culture. (10 marks)

………….END OF TAKEAWAY EXAM PAPER…………………

Good Luck!!!

FINAL EXAM 1– PBM – Dec 2016 Page 1