Patient Comunication

CRITERIA

NON-PERFORMANCE

BASIC

PROFICIENT

DISTINGUISHED

Describe the types of communication that occur between nurses and clients/patients.

Does not describe the types of communication that occur between nurses and clients/patients.

Identifies the types of communication that occur between nurses and clients/patients.

Describes the types of communication that occur between nurses and clients/patients.

Describes the types of communication that occur between nurses and clients/patients, including verbal and nonverbal, paper, and forms of e-communication.

Explain the factors that influence the communication experience between nurses and clients/patients.

Does not explain the factors that influence the communication experience between nurses and clients/patients.

Identifies the factors that influence the communication experience between nurses and clients/patients.

Explains the factors that influence the communication experience between nurses and clients/patients.

Explains the factors that influence the communication experience between nurses and clients/patients for both nurses and clients/patients and considers a broad range of factors, including age, gender, and culture.

Explain how the client/patient communication experience can impact health care outcomes.

Does not explain how the client/patient communication experience can impact health care outcomes.

Explains how the client/patient communication experience can impact health care outcomes, but the explanation is missing key elements.

Explains how the client/patient communication experience can impact health care outcomes.

Explains how the client/patient communication experience can impact health care outcomes and illustrates with real-world examples.

Recommend evidence-based strategies to improve nurse-client/patient communication.

Does not recommend evidence-based strategies to improve nurse-client/patient communication.

Recommends strategies to improve nurse-client/patient communication but does provide supporting evidence.

Recommends evidence-based strategies to improve nurse-client/patient communication.

Recommends evidence-based strategies to improve nurse-client/patient communication and suggests benchmarks to determine if the strategies are effective.

Explain how nurse-client/patient communication strategies consider individual demographics.

Does not explain how nurse-client/patient communication strategies consider individual demographics.

Explains how nurse-client/patient communication strategies consider individual demographics but omits some key areas of demographics, such as spirituality, sexual orientation, et cetera.

Explains how nurse-client/patient communication strategies consider individual demographics.

Explains how nurse-client/patient communication strategies consider individual demographics connecting the strategies to a broad range of demographics including spirituality, sexual orientation, culture, gender, age, et cetera.