project 4 part 1 and 2

Part one is in power point

Part 2 of the project

You will now trade roles and reply to the claim letter you wrote for Part 1. Assuming you are the recipient of the letter, craft a response to the claim your customer is making. For the purposes of this assignment, please assume you have the ability to make decisions on behalf of the organization. Remember that you are now a representative of the organization rather than the person filing a claim. Evaluate the following:

· Is the evidence provided sufficient?

· Is the proposed solution appropriate?

· What course of action is in the best interest of the organization you are representing?

Summarize your findings in a paragraph or two. 

Based on your findings, write an appropriate professional response.

Possible points: 50 points

You will need to have read Chapter 7 to complete this assignment.