Discussion 2 and Project 2

In this particular assignment, I consider implementation of emotional intelligence training each month at Amazon workplace. Emotional intelligence is a concept that made up of two combined words, intelligent and emotion. Intelligent is the ability of an individual to think in logical manner and deal with his or her condition or circumstance effectively. Emotion is the set of responses which shows how individual address the opportunities and threats that they encounter (Côté, 2014). When two terms are merged together they form emotional intelligence which is defined as ability to accurately identify oneself emotions and reactions and those of others (Cherniss, Adler, 2000).

The concept of the EI became popular after the book was released by Goleman in 1995 and 1998 and the organizations started taking deeper thought about and how it would influence performance in the organization. In 1988, Goleman completed E.I competency models which involved 181 managers and leaders drawn from 121 companies and the most interesting thing, he found that two-third manager performed effectively their performance was attributed to E.I. Additionally, he found that about 90% of the leadership was effective and this score completely depended on the E.I. Further, he noted that the only factor that can be used to distinguish between super performance and average performance was nothing less of E.I. (Cherniss, Adler, 2000).

From the research, E.I and cognitive abilities they work together and if E.I is belittled at the expense of the cognitive abilities, the organization is likely to suffer. For example, if the employee gets annoyed this affects decisions making and processing of the information and this is likely to result in a negative outcome in the organization. Even though IQ is important, E.I is very crucial in the organization. Therefore, it is important for the organization to consider the implementation of the E.I at the workplace for benefit of stakeholders, employees and organization in general. With the above background information, I choose Amazon Company to implement Workplace emotional intelligence.

Implementation of the emotional intelligence training at Amazon workplace is well evaluated against its objectives its worthiness declared. From the body of the research, there is no one who can stand to oppose the significance of emotional intelligence because of the many benefits that are accrued to it. One most important feature of the E.I is that it can be learned and developed and this is the reason why Amazon Company embarks on monthly training of its employees develop their emotional intelligence capabilities which will help to complement their cognitive capabilities. One objective of the implementation of emotional intelligence training is that it is expected to lead to job performance and job advancement (Batool, 2013). E. I will impact employees with emotional competency skills and they will be able to make a better decision and become best problem-solvers and also know how best to deal with customers. This notable change will be discovered one year after the training where employees are expected to perform much better and this result to 5% increase in the sales revenue and about 1% of the employees to have risen in managerial ranks.

The second objective of the training is that it is expected to help the employees to know their areas of weaknesses which they need to improve in. In most occasions, we do not know how to handle criticism. This does not require cognitive capabilities but it requires emotional intelligence. Several questions that one has to ask, putting my personal feelings aside, what can I learn from the perspective of others. It enables one to react to the situations in a calm and controlled way rather than letting the emotions and feelings overcome you. The employees will learn how to craft their messages so that they can reach an audience in different perspectives and also create a working bond amongst fellow colleagues. Therefore, being at a position to understand the emotions of yourself and also trying to understand the emotions of others reduces the chances of prejudgment and this is a crucial principle that employees are expected to learn.

Lastly, another objective of emotional intelligence training is that workers are expected to learn how to develop goals that can be managed and also learn stress management approaches. This is expected to improve the performance and satisfaction of the employees and this will be measured on how employees would like to retain their jobs in Amazon by renewing their contracts after expiry.

Amazon has over 600,000 employees who are expected to consume the training budget to an approximate of $120,000,000. The training is expected to be done monthly where and this will be done on Monday of the first week of each month from 10:00 am to11:00 in the morning.

The stakeholders of the project will be all employees from level 1 to level 6. Customers, private partners and government agencies will be required stakeholders in this project. However, the main partners will be employees from level1 to 6, other stakeholders will be there to give their views on what they think can be included into study module to bring up an all-around workforce for Amazon that has good knowledge of emotional intelligence. Other requirements of the project include; job advancement and performance on the part of employees, employees learn how to manage stress, employees learn on 5 basic components of E.I and lastly, employees to have a clear understanding of how emotional intelligence competencies relate with cognitive abilities. The above are some of the requirement that the project manager should keep closer in order to determine if the implementation is aligned with established objectives.

In order to meet the outlined objectives and requirements of the project, the project is expected to do monthly training on emotional intelligence across all departments with close attention to level 1 to level 6 employees. The training is expected to equip employees with emotional intelligence capabilities and develop effective leaders that can be depended upon in Amazon (Batool, 2013). Each and every employee is a leader even if their position is not dictated in the structure of the company. However, in each role and assignment they undertake, they prove leadership roles in how they handle them. In order to perform well and effectively, emotional intelligence is a crucial component that they need whose demand is increasing and becoming popular as days go by. Therefore, emotional intelligence training is a necessity and not an option to Amazon because this will give it a competitive advantage in the marketplace, making the company more responsive to the current market needs.

References

Batool, B. F. (2013). Emotional intelligence and effective leadership. Journal of Business Studies Quarterly, 4(3), 84.

Cherniss, C., & Adler, M. (2000). Promoting emotional intelligence in organizations: Make training in emotional intelligence effective. American Society for Training and Development.

Côté, S. (2014). Emotional intelligence in organizations. Annu. Rev. Organ. Psychol.

Organ. Behav., 1(1), 459-488.