Operations Improvement & Quality Management

ITS 631: Paper #6 Spring 2019 IG Dr. Ward-James ______________________________________________________________________________

Chapter 16: Operations Improvement & Ch. 17: Quality Management Any company, regardless of size, product or service, is one to which you can apply the principles of operational excellence. The basis for this paper will be either a factual case from your own work experience or a published case. For this paper, you will describe the situation in the case and then apply appropriate principles of operations improvement (Ch. 16) and quality management (Ch. 17). The case should be treated as a problem presented to you by your company’s top management for analysis and a recommended course of action. In the paper, you will discuss and make a recommendation for improvement in the operations of the company based on the concepts you learned in chapters 16 and 17. You can use the case you discussed in a previous paper, however the only content that can be the same is the company overview. You must discuss a different situation/problem! If there are no other problems to discuss, you will need to select a different case. Your paper should be at minimum 8 double-spaced paragraphs (32 minimum sentences). Your paper must include the following:

• Company Overview: 1 paragraph; 4 minimum sentences

• Situation/Problem: 1 paragraph; 4 minimum sentences

• Recommendations from Ch. 16: Operations Improvement: 3 paragraphs; each paragraph must include 4 minimum sentences for a total of 12 sentences

• Recommendations from Ch. 17: Quality Management: 3 paragraphs; each paragraph must include 4 minimum sentences for a total of 12 sentence

You must include an APA formatted title page and a separate reference page that includes your references in APA format. At minimum, your textbook should be included! Please review the APA Resources folder under Content for questions regarding APA. Please note that Plagiarism will not be tolerated and will result in a zero grade. Please review the Academic Dishonesty Policy outlined in the syllabus and in your student handbook.

Grading Rubric for Papers 1-6 A B C F

Knowledge of

Subject Matter (40 pts)

Student showed depth of knowledge of subject

matter well beyond citing the textbook;

writer cited more than the minimum number

of references; all statements and opinions were supported by

appropriate citations from the literature.

Student showed knowledge of subject

matter beyond citing the textbook; writer cited the

minimum number of references; most

statements and opinions were supported by

appropriate citations from the literature.

Student showed knowledge of subject matter primarily

limited to the textbook; writer cited the minimum

number of references; some statements and opinions were not supported by appropriate citations from the literature.

Student showed little knowledge of subject matter; writer may not have cited the

minimum number of references; many statements

and opinions were not supported by appropriate

citations from the literature.

40 – 36 points 35 – 32 points 31 – 28 points 27 points

Quality of Research (30 pts)

Student did an exceptional job of

integrating course readings with

additional research. Sources listed were all

scholarly or practitioner journals, newspapers,

or academic books from

the last ten years.

Student did a satisfactory job of integrating course readings with additional research. Sources listed were primarily scholarly or practitioner journals,

newspapers, or academic books from the last ten

years.

Student did a less than satisfactory job of integrating

course readings with additional research. Some sources listed were not scholarly or practitioner journals, newspapers, or

academic books from the last ten years.

Student did an inadequate job of integrating course readings

with additional research. Many of the sources listed

were not scholarly or practitioner journals,

newspapers, or academic books from the last ten years.

30 – 27 points 26 – 24 points 23 – 21 points 20 points

Presentation of Ideas and Mechanics

(20 pts)

Student presented ideas in a compelling

manner with no distracting

writing, grammar, or spelling problems; the

page length requirement was met.

Student presented ideas presented in a clear, coherent manner with

few distracting writing, grammar, or spelling

problems; the page length requirement was met.

Student presented ideas in a coherent manner with several distracting writing, grammar,

or spelling problems; the page length requirement may not

have been met.

Student presented ideas in a poorly organized or

incoherent manner with many distracting writing,

grammar, or spelling problems; the page length requirement may not have

been met. 20 – 19 points 18 – 16 points 15 – 14 points 13 points

APA formatting

(10 pts)

All citations, quotations, and references were

properly formatted or contained one or two

minor errors.

Most citations, quotations, and references were

properly formatted or contained several minor

errors.

Some citations, quotations, and

references were not properly formatted or

contained major errors.

Most citations, quotations, and references were not

properly formatted or contained many errors.

10 - 9 points 8 points 7 points 6 points

Total Points Earned (100 points max)