Operations Management

CRUISE INTERNATIONAL, INC.

A VIRTUAL SERVICE CASE

Operations Management, 4e

Reid, Sanders

An Overview of Cruise International, Inc.

Cruise International has been in business for more than two decades. The organization competes in all aspects of the cruise industry. They provide cruises with small ships (fewer than 500 passengers), medium ships (between 500 and 1,500 passengers), and large ships (over 1,500 passengers), as well as several different luxury levels.

Cruise International, Inc. currently uses the following port cities for embarkation and disembarkation.

Amsterdam, Holland

Rome, Italy

Auckland, New Zealand

San Diego, California

Barcelona, Spain

San Francisco, California

Beijing, China

San Juan, Puerto Rico

Buenos Aires, Argentina

Seattle, Washington

Cape Liberty, Bayonne, New Jersey

Seward, Alaska

Ensenada, Mexico

Singapore

Ft. Lauderdale, Florida

Southampton, England

Harwich, England

Stockholm, Sweden

Hong Kong, China

Sydney, Australia

Honolulu, Oahu, Hawaii

Valparaiso, Chile

Los Angeles, California

Vancouver, British Columbia

Miami, Florida

Venice, Italy

Corporate headquarters for Cruise International, Inc. are located in Miami, Florida.

The cruise ships used by CII have a number of departments and services. The Administration basically handles the paper work during the cruise. The Deck and Engine members are responsible for the operation and maintenance of the ship. Entertainment Services provide the onboard entertainment. Food and Beverage Services are responsible for dining and drinking aboard the ship. The Hotel function is responsible for the staterooms for guests and crew.

Housekeeping cleans the public areas of the ship as well as the staterooms. Information Technology is responsible for the operation and maintenance of all areas of the cruise ship's onboard computer system. The Cruise Staff is responsible for maintaining guest relations.

Clicking on the underlined department allows you to find out more about the department or simply go to the Cruise International, Inc. Departments and Services Page.

The descriptions of job positions were taken from http://www.cruiseservices.co.uk and http://www.cruiseshipjobs.biz.