Research Methods

Running Head: OUTLINE 1

OUTLINE 3

OUTLINE

Student’s name

Instructor

Course

Date

Significance of Staff Relationship in Singapore’s Hotel Industry

I. REASONS FOR SELECTING THIS RESEARCH TOPIC

i. Hospitality industry is about keeping connections and every now and then it will require building relationship with the staff, new guests, suppliers etc (Tan, Lew, & Sim, 2019)

ii. Hotel industry is one of the major revenue makers in Singapore which reinstates the importance of looking at the impact of the staff in this industry

iii. The hotel industry in this country is vibrant with enough scope to keep growing calling professionalism and good relations between the staff and the clients as well as amongst themselves

iv. Staff is a very important aspect to consider in any business and the kind of relationship that exists will determine the success of a company or an industry.

II. AIMS AND OBJECTIVES

i. This research will look at the impact of hotel relationship on performance

ii. Staff relationship impact on customer performance, retention and growth

iii. This research will also look at how service attitude affects the satisfaction of international tourists in Singapore

III. PURPOSE

i. The hotel industry in Singapore is characterized by the complexity of managing the guest experiences forcing the human resource managers finding new ways of managing relationships with their employees to make this service industry better.

IV. RATIONALE

Good relationships among the staff and the clients in an organization which is in most cases defined by the culture of an organization is the main incentive that helps stimulate positive behavior among the employees (Suryanarayanan, et al., 2021). Good relationships will lead to the employee satisfaction which is a very significance aspect in any industry.

V. ACTIVITIES TO BE CARRIED OUT

i. In this research web search will be used in finding secondary data on my topic of research

ii. Phrase searching will be very helpful in finding articles to use in my study Staff Relationship in Singapore’s Hotel Industry

iii. My information is seeking plan will involve listing all the keywords related to Staff Relationship in Singapore’s Hotel Industry

iv. I will do a scrupulous search that will narrow down my research for the specific period between 2017 and 2021

References

Tan, K. L., Lew, T. Y., & Sim, A. K. (2019). An innovative solution to leverage meaningful work to attract, retain and manage generation Y employees in Singapore’s hotel industry. Worldwide Hospitality and Tourism Themes. Retrieved from: [PDF] How does innovation help in tourism around the world | Semantic Scholar

Suryanarayanan, S., Srinivasan, S. R., Lin, W., Wang, L., & Sabharwal, J. K. (2021). Managing Customer Expectations: A Study of Two Four-Star Hotels in Malaysia and Singapore. In Service Excellence in Tourism and Hospitality (pp. 41-53). Springer, Cham.: Retrieved from: Managing Customer Expectations: A Study of Two Four-Star Hotels in Malaysia and Singapore | SpringerLink