business case study analysis

1. Statement of the Problem

1. Definition

1. Background info

1. Company profile (what they make, the operations, etc.)

2. Details about the past and present managers

1. Managerial style

3. Background problems

1. Financial

1. Low productivity, profits, revenue

2. Employee

1. Inefficient; careless; absent

2. Current problem

1. Juan Carlos changed the management style

2. Problems worsened

1. Financial

1. Productivity/profits/revenue dropped to ten year low

2. Employee

1. Experienced employees left

2. Analysis

1. CEO made wrong decision with the management style choice

1. Doesn’t match company culture

2. CEO did not manage the change correctly

1. Right idea but wrong approach

2. Suggestions of Possible Solutions

1. Continue to introduce new management style

1. Juan Carlos could use more of Carlos Semler’s management techniques

1. Allow unions; Create events to increase the pride in the company; Give more benefits such as company loans

2.  Return to old management style and try a different change approach

1. Restart from the original strict management method

2. BUT: try to 1. Identify problems; 2. Imagine the expectation, and communicate/educate; 3. Follow clear steps for a process

3. Evaluation of Possible Solutions

1. Solution 1: More of macromanagement

1. Advantages

1. Employees who supported the changes may have higher productivity; more pride; high level of motivation

2. Disadvantages

1. The situation could get much worse; more employees quit

2. Solution 2: New approach to management change

1. Advantages

1. Increase the effectiveness of the changes and decrease employee resistance

2. Disadvantages

1. Employees (who supported the changes) lose enthusiasm

2. Take time and resources to make the changes

4. Selection of a Solution

1. (Repeat) Choice

2. Justification/Rationale