CIS359003VA016-1184-001 - Disaster Recovery Management
Week 10 Term Paper Submission
Harry Bard
on Thu, Jun 07 2018, 1:18 PM
56% highest match
Submission ID: 5be7400b-b9e1-48e9-a9a0-f4bde53426bf
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ContingencyPlanninginAction1.docx
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Attachment ID: 217629599
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Running head:
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CONTINGENCY PLANNING IN ACTION 2
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CONTINGENCY PLANNING IN ACTION 2
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CONTINGENCY PLANNING IN ACTION 2
CONTINGENCY PLANNING IN ACTION 2
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CONTINGENCY PLANNING IN ACTION 2
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CONTINGENCY PLANNING IN ACTION 2
Contingency Planning in Action Harry Bard Prof, Chisholm CIS 359 6/11/18
Contingency Planning in Action Introduction A contingency plan, according to Mehta and McCafferty, betokens the course of action which a company develops to enable it responds efficiently to any events that may occur or situations that may arise both shortly and in the long run. For a business firm, the future is an approaching series of uncertainties, and the best way to respond to these uncertainties is to prepare an action plan for combatting any matter that is likely to arise. Examples of such situations may include natural disasters like tornados, earthquakes, windstorms, and floods, fire outbreaks, loss of valuable data, loss of a sizable number of customers, employees or suppliers en masse, or even a sudden death of the firm’s top management. Referring to contingency plan as a plan B is, therefore, not a cliché. In other words, a contingency plan can only be deployed if the company finds itself in a do-or-die situation. As Mall (2009) puts it, a contingency plan is such a momentous aspect of risk management, disaster recovery, and business perpetuity. The purpose of this paper is to provide a detailed discussion of the contingency plan for the Ideal Fast Foods Limited Company. The paper will, first of all, give an overview of Ideal Fast Foods Limited Company, and explain why the company needs a contingency plan, then the essay will proceed to develop a befitting contingency plan for the company, then filter the policies that the company will need most for all its planning efforts, and finally the essay will fully implement, utilize and maintain the developed contingency plan.
Overview Ideal Fast Foods Limited Company is a chain of fast food outlets and restaurants operating in the cities of Houston, Dallas, and San Antonio in Texas, and within Philadelphia and Erie in Pennsylvania. It was established by Brian 10 years ago as a sole proprietor business with a single outlet in Houston. The company has since undergone a palpable proliferation, extending its tentacles to every state and every city. Arguably, Ideal Fast Foods Limited is currently the fastest growing fast food company in the United States. The company prides itself as the ultimate ideal in the supply of pizza, tacos, chicken fries, chicken nuggets, hamburgers, French fries, chips, fish, ice creams, salads, pitas, and sandwiches. The company has over 250 outlets with more than a thousand employees assigned different roles within the outlets. The chief executive officer, Brian, appoints a board of directors who are responsible for decision-making and management of day-to-day operations of the company. Even though the main offices of the company are located in Houston, all operational activities are done at the outlets. The company has several distributors who supply products to remote customers.
Moreover, the company uses distributed systems technological strategies and synchronizes all activities through the use of evenly-distributed servers. The beauty of this system is that it gives a real-time reflection of every operation from every outlet. The company has great prestige for the employment of such sophisticated technology. The advantages of using such technological strategies far outweigh the cost thereof. Along with numerous other advantages, the systems ensure superfluity of data which reduces the chances of the company losing large amounts of valuable data. Additionally, the company uses Entity Resource Planning (ERP) system to integrate the collection, storage, management and analysis of data from all the operations taking place in every outlet.
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ERP manages such activities as manufacturing, food processing, purchasing, and service delivery.
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ERP manages such activities as manufacturing, food processing, purchasing, and service delivery
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The activities include purchasing, manufacturing and service delivery
The system is also useful in the management of employees since it records every action performed by the employees. The use of ERP has the company to efficiently keep track of all daily operations and to resolve actions which might raise conflicting outcomes in the long run.
As already mentioned, every organization has a threat and a challenge that it has to contend with, and Ideal Fast Foods is not exempted from this abstract principle. The following are some of the challenges that mar the operational confines of the company:
i. Stiff competition from the vast number of upcoming fast food companies. Some of these enterprises even offer products at lower prices to attract customers. Hence they pose a considerable threat to this company.
ii.
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Loss of employees.
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Loss of employees
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· Loss of employees
Some employees have been in the habit of complaining that the wages they receive are not commensurate with the work they perform. Such a grumbling generally spread like bushfire and has not only spread throughout the outlets but also caused a cascade of undesirable outcomes like employees quitting their jobs. This causes one of the most dreaded outcomes; loss of experienced employees to the competitors.
iii. Loss of suppliers who are always on a spree to chase ‘greener pastures.’ Suppliers are very sensitive stake players in every business and loss thereof might even translate to the closure of the business. Unfortunately, the emerging enterprises tend to invest more on their suppliers, thereby attracting more suppliers from the Ideal Fast Foods Limited. This implies that the Ideal fast Foods will have to pay higher prices than before to retain their trusted suppliers, or else it faces the sad reality of losing customers.
iv. Potential data loss. The distributed systems used at Ideal fast Foods are not robust enough. Hence, certain events might occur, causing loss of the substantial amount of data. Such events that jeopardize the validity of data, an attack on the systems by malware may also cause loss of data to competitors because certain competitors might even hack the systems to get away with valuable information.
v. Along with the accidental loss of data, the company also stands the risk of system breaches which may lead to leakage of confidential information to unwanted parties. Such attacks include spoofing.
vi. Natural catastrophes such as fire, flood, and earthquakes. The company is not immune to such natural disasters, and it is not easy to tell when they might occur.
Based on these risks, it is quite imperative for the company to come up with an alternative plan which will ensure that the company remains standing even amid such challenges. According to (), a company that waits for problems to arise so that it reacts to them stands doomed in case the reactive measures fail. Hence, the company needs a contingency plan to ensure an efficient response in case any of these threats unfold.
The Contingency Plan Business Impact Analysis (BIA) Business Impact Analysis gives valuable data on the systems and the potential damages that might present themselves in the course of business operation. Hence, BIA forms the frontline of BCMT for Ideal Fast Foods, and it is vital to have it in the initial stages of planning to enable the company to have a leeway into the possible impacts of every possible threat, and a comprehensive overview of the possible threats that can befall the organization.
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The BCMT conducts BIA in some phases which include:
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The BCMT conducts BIA in some phases which include
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The BCMT conducts BIA in these phases
i.
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The identification of potential threat occurrence.
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The identification of potential threat occurrence
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· Identification of threat occurrence
ii.
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Examination of the business unit.
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Examination of the business unit
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· Examination of the Business Unit · Attack achievement situations
iii.
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Attack success situations.
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Attack success situations
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· Attack success situations
iv. Valuation of possible damage to have a rough estimate of what would be at stake in a case the company faces these challenges.
v. Classification of an alternative plan.
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Assumptions The following are the assumptions of this plan:
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Assumptions The following are the assumptions of this plan
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Assumptions This Plan is projected on the following three assumptions
Implementation The BCP for Ideal Fast Foods will be developed by the company’s security officer, in coordination with the subordinate staff.
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In the same manner, the functional area planning will be responsible for the development and support of individual organization team plans for data recovery.
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In the same manner, the functional area planning will be responsible for the development and support of individual organization team plans for data recovery
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Support and Development of the individual organization team plans are the roles of the functional area planning for recovery
Maintenance Regular maintenance will be incorporated into the routine business operations to ensure a smooth running of the organization’s resources.
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Maintenance Regular maintenance will be incorporated into the routine business operations to ensure a smooth running of the organization’s resources
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Maintenance To ensure that organization’s resources are running smoothly, maintenance activity will be incorporated into the business activities
The maintenance will entail updating the plan, revising the document to ensure that the updates are accurately reflected, testing of the updated plan, and training the employees on the existing updates.
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The maintenance task will be the mandate of the Business Contingency Management Team Coordinators.
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The maintenance task will be the mandate of the Business Contingency Management Team Coordinators
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The Business Contingency Management Team Coordinators are in charge of this maintenance task
Testing This is the most important part of the plan because without planning there can never be adequate preparedness. There will be regular fractional testing of single components of the recovery plan. Additionally, there will be an annual exercise to assess the competencies of the contingency plan and the recovery facilities.
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Organization of Disaster Responsible and Recovery The Business Management Team is the primary structural support of business contingency planning at Ideal Fast Foods.
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Organization of Disaster Responsible and Recovery The Business Management Team is the primary structural support of business contingency planning at Ideal Fast Foods
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Organization of disaster responsible and recovery The structural support of business contingency planning at My Resource Service Center is the Business Management Team
This is the team that will respond in case of a disaster and initiates certain actions to ensure recovery of all the data lost during the disaster. For instance, in case of fire outbreak that razes all the storage facilities of one of the outlet restaurants or even the main inventory, the business management team will ensure that data recovery process is initiated as swift as possible to ensure that the normal business operations resume as soon as is practically possible. McCafferty and Mehta (2006) recommend that data recovery after such disasters should not take more than one month. This implies that the organization needs to put in place a reliable data recovery and backup system.
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Business Contingency Team.
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Business Contingency Team
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Business contingency team
The two primary organs of the Ideal Fast Foods business contingency plan are the Business Contingency Management Team (BCMT) and the Functional Area Recovery Management (FARM) alongside the support teams.
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The two primary organs of the Ideal Fast Foods business contingency plan are the Business Contingency Management Team (BCMT) and the Functional Area Recovery Management (FARM) alongside the support teams
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the Functional Area Recovery Management (FARM) and the Business Contingency Management Team (BCMT) together with support teams
In case of an eventuality, BCMT ensures overall support while FARM ensures recovery of the essential resources and task.
The Business Contingency Management Team includes all the high-ranking managers at Ideal Fast Foods as shown in the following list:
i.
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Information Security Officer.
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Information Security Officer
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· Information Security Officer
ii.
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Director, Telecommunications Systems.
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Director, Telecommunications Systems
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· Director, Telecommunications Systems
iii. Safety Office iv. Director, Ideal Fast Foods Company News Office v. Director, Physical Plant vi.
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Director, Operations, and Systems.
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Director, Operations, and Systems
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· Director, Operations, and Systems
vii.
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Director of Insurance and Legal Affairs.
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Director of Insurance and Legal Affairs
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· Director, Physical Plant · Director of Insurance and Legal Affairs
viii.
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Director, Distributed Computing, and Network Services.
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Director, Distributed Computing, and Network Services
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· Director, Urban Outfitters News Office · Director, Distributed Computing and Network Services
ix. Manager, Audit Division x.
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Emergency Response Team Institute Support Teams The BCMT generally directs support delivery to ensure recovery of the functional area which is done by the Institute Support Team.
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Emergency Response Team Institute Support Teams The BCMT generally directs support delivery to ensure recovery of the functional area which is done by the Institute Support Team
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· Safety Office · Manager, Audit Division · Emergency Response Team Institute support teams Under the general direction of the BCMT, support is delivered to help a functional area’s recovery by Institute Support Team
This team work together with FARM of the affected area by a disaster to recovery services and provide the needed assistance at to the institution.
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This team work together with FARM of the affected area by a disaster to recovery services and provide the needed assistance at to the institution
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This team work together with FARM of the affected area by a disaster condition to recovery services and provide help at the Institute level
Disaster Response This unit describes six needed responses in case of an eventuality:
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Disaster Response This unit describes six needed responses in case of an eventuality
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Disaster Response This unit describes six needed responses to a disaster
i.
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Detect the problem and regulate it.
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Detect the problem and regulate it
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· Detect and regulate a problem condition
ii. Send notice to the parties responsible for the recovery iii. Initiate the BCP.
iv.
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Activate the chosen spot area.
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Activate the chosen spot area
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· Activate the chosen spot area
v.
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Broadcast Public Information.
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Broadcast Public Information
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· Broadcast Public Information
vi.
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Deliver support services to aid reclamation.
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Deliver support services to aid reclamation
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· Deliver support services to aid reclamation
Disaster Recovery Strategy There are certain degrees of disaster that can even disable the main data center. Thus they must be treated meticulously. Therefore, Disaster recovery Strategy is the area that offers the main server and the main computer to Ideal Fast Foods Limited Company’s administrative applications.
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Disaster recovery occurs in three phases;
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Disaster recovery occurs in three phases
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Three phases of disaster recovery are
Phase I: Emergency Phase-Incident response (IRP) This is where the recovery process initiates the very first response to the problem at hand. It is the phase in which the disaster management deploys an emergency response to safeguard human life and property. The available techniques are deployed to establish and enhance security and safety in the areas affected by the disaster. Notification is sent to the BCMT member on duty so that they immediately begin to assess the situation. If the disaster has affected the main data center, the person on duty having been put on notice activates the BCMT so that the recovery process begins.
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However, if the estimated disaster is negligible, the data recovery process will be initiated under the normal restoration procedures for Information System.
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However, if the estimated disaster is negligible, the data recovery process will be initiated under the normal restoration procedures for Information System
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In case estimated disaster is small, recovery will be started under normal Information Systems restoration procedures
To ensure that the company is ready for the changes, the BCMT is left active until the restoration is complete.
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To ensure that the company is ready for the changes, the BCMT is left active until the restoration is complete
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The BCMT remains active until the restoration is complete to make sure that the company will be ready in the event changes
Phase II: Backup Phase At this phase, the most appropriate FARM team plan for outages is initiated so that the processing of vital applications resumes processing. The resumption of these processes occurs at the main data center or the designated hotspot.
Phase III: Recovery Phase-Disaster Recovery Plan (DRP) Recovery of the processing area may take any length of time from a few days to several months to guarantee complete reestablishment of the normal processes. The time taken will depend on the injury caused by the tragedy.
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Policy Ideal Fast Foods Limited Company has designated to adopt the BCP codes established in NIST SP 800-34 "Continuity Planning Guide for Federal Information Systems,"
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Policy Ideal Fast Foods Limited Company has designated to adopt the BCP codes established in NIST SP 800-34 "Continuity Planning Guide for Federal Information Systems,"
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· Policy New Horizons Footwear Company has designated to adopt the BCP codes established in NIST SP 800-34 "Continuity Planning Guide for Federal Information Systems,"
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as a certified policy for this domain (Myers, 2011).
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as a certified policy for this domain (Myers, 2011)
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as a certified policy for this domain
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The subsections below highlight planning standards that comprise Ideal Fast Foods Limited Company policy.
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The subsections below highlight planning standards that comprise Ideal Fast Foods Limited Company policy
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The subsections below highlight planning standards that comprise New Horizons Footwear Company policy
i.
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CP-1 Contingency Planning Procedures:
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CP-1 Contingency Planning Procedures
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· CP-1 Contingency Planning Procedures
All Ideal Fast Foods Limited Company Business Systems must develop, adopt an official, documented contingency planning procedure that concerns scope, purpose, roles, management commitment and responsibility.
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All Ideal Fast Foods Limited Company Business Systems must develop, adopt an official, documented contingency planning procedure that concerns scope, purpose, roles, management commitment and responsibility
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All My Resource Service Center Business Systems must develop, adopt an official, documented contingency planning procedure that concerns scope, purpose, roles, management commitment and responsibility
ii.
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CP-2 Contingency Plan:
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CP-2 Contingency Plan
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· CP-2 Contingency Plan
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All Ideal Fast Foods Limited Company Business Systems must develop a continuity plan for the company information assets.
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All Ideal Fast Foods Limited Company Business Systems must develop a continuity plan for the company information assets
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All New Horizons Footwear Company Business Systems must develop a continuity plan for the company information assets
iii.
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CP-3 Continuity Training:
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CP-3 Continuity Training
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· CP-3 Continuity Training
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All Ideal Fast Foods Limited Company Business Systems ought to train employees in their continuity responsibilities regarding information.
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All Ideal Fast Foods Limited Company Business Systems ought to train employees in their continuity responsibilities regarding information
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All New Horizons Footwear Company Business Systems ought to train employees in their continuity responsibilities regarding information
iv.
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CP-4 Continuity Plan Testing and Exercises:
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CP-4 Continuity Plan Testing and Exercises
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· CP-4 Continuity Plan Testing and Exercises
2
All Ideal Fast Foods Limited Company Business Systems should test the continuity plan for the data asset yearly to determine the Plan’s efficiency.
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All Ideal Fast Foods Limited Company Business Systems should test the continuity plan for the data asset yearly to determine the Plan’s efficiency
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All New Horizons Footwear Company Business Systems should test the continuity plan for the data asset yearly to determine the Plan's efficiency
v.
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CP-5 Alternate Processing site:
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CP-5 Alternate Processing site
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· CP-5 Alternate Processing site
2
All Ideal Fast Foods Limited Company Business Systems must come up with a substitute processing spot of comprising necessary agreements to allow the resumption of data asset operations for vital mission and business function.
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All Ideal Fast Foods Limited Company Business Systems must come up with a substitute processing spot of comprising necessary agreements to allow the resumption of data asset operations for vital mission and business function
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All New Horizons Footwear Company Business Systems must come up with a substitute processing spot of comprising necessary agreements to allow the resumption of data asset operations for vital mission and business function
vi.
1
CP-6 Telecommunication services:
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CP-6 Telecommunication services
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· CP-6 Telecommunication services
All Ideal Fast Foods Limited Company Business Systems must deploy alternative telecommunication services including the appropriate contracts which allow the information asset operations to resume, and the resumption of normal business operations (Sikich, 2008).
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All Ideal Fast Foods Limited Company Business Systems must deploy alternative telecommunication services including the appropriate contracts which allow the information asset operations to resume, and the resumption of normal business operations (Sikich, 2008)
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All My Resource Service Center Business Systems must deploy alternative telecommunication services including necessary agreements to allow the resumption of information asset operations for essential missions and business
vii.
1
CP-7 Information Systems Back-up:
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CP-7 Information Systems Back-up
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· CP-7 Information Systems Back-up
2
All Ideal Fast Foods Limited Company Business Systems ought to conduct backup for user-level and system-level.
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All Ideal Fast Foods Limited Company Business Systems ought to conduct backup for user-level and system-level
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All New Horizons Footwear Company Business Systems ought to conduct backup for user-level and system-level
viii.
1
CP-8 Information System Recovery and Reconstitution:
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CP-8 Information System Recovery and Reconstitution
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· CP-8 Information System Recovery and Reconstitution
All Ideal Fast Foods Limited Company Business Systems ought to restore the normal state of the assets after a disaster.
1
Hypothetical Scenario This scenario bases on data denial incidence and follows the following steps:
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Hypothetical Scenario This scenario bases on data denial incidence and follows the following steps
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Hypothetical scenario This scenario bases on data denial incidence and follows the following steps
i. Disaster detection ii.
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Notification of the disaster.
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Notification of the disaster
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· Disaster recognition · Notification of the tragedy
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All personnel within Ideal Fast Foods Limited Company are informed of the existence of the disaster.
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All personnel within Ideal Fast Foods Limited Company are informed of the existence of the disaster
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All personnel within Vision Footwear Center Company are informed of the existence of the disaster
1
Initiation of a continuity plan.
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Initiation of a continuity plan
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Initiation of a continuity plan
The BCMT will start operation on the disaster adhering the following steps:
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The BCMT will start operation on the disaster adhering the following steps
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The BCMT will start operation on the disaster adhering the following steps
i.
1
activation of the designated site ii.
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activation of the designated site ii
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· activation of designated site · Dissemination of public information
Dissemination of public information.
2
Discussions and meetings are conducted together with the personnel department with the aim of planning the recovery process.
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Discussions and meetings are conducted together with the personnel department with the aim of planning the recovery process
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Discussions and meetings are conducted together with the personnel department with the aim of planning the recovery process
iii.
1
Disaster recovery process.
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Disaster recovery process
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· Disaster recovery process
Recovery efforts are lounged to support the critical application within two hours.
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Recovery efforts are lounged to support the critical application within two hours
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Recovery efforts are lounged to support the critical application within two hours
Ethical concerns According to Chandler and Robert (2014), an ethical concern refers to moral grounds that persons must do or should not do.
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Ethical concerns According to Chandler and Robert (2014), an ethical concern refers to moral grounds that persons must do or should not do
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Ethical concerns According to Chandler and Robert an ethical concern refers to moral grounds that persons must do or should not do
2
For Ideal Fast Foods Limited Company in contingency planning, ought to adhere to outlined procedures in its contingency plan for disaster management in case of its occurrence.
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For Ideal Fast Foods Limited Company in contingency planning, ought to adhere to outlined procedures in its contingency plan for disaster management in case of its occurrence
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For New Horizons Footwear Company in contingency planning, ought to adhere to outlined procedures in its contingency plan during disaster management in case of its occurrence (Wallace & Webber, 2011)
1
References Chandler, & Robert.
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References Chandler, & Robert
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References Chandler, & Robert
(2014).
1
Planning for Integrity continuity.
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Planning for Integrity continuity
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Planning for Integrity continuity
In Chandler, & Robert, Business and Corporate Integrity:
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In Chandler, & Robert, Business and Corporate Integrity
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In Chandler, & Robert, Business and Corporate Integrity
Sustaining Organizational Compliance (pp.
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Sustaining Organizational Compliance (pp
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Sustaining Organizational Compliance (pp
107-112). ABC-CLIO.
Mall, R. (2009).
1
Real-Time Systems:
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Real-Time Systems
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Real-Time Systems
Theory and Practice.
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Theory and Practice
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Theory and Practice
New York City:
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New York City
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New York City
Pearson Education India.
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Pearson Education India
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Pearson Education India
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McCafferty, J., & Mehta, ‎.
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McCafferty, J., & Mehta, ‎
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McCafferty, J., & Mehta, ‎
(2006).
7
Contingency Plan Template Suite for HIPAA BIA, BCP, and DRP:
Suspected Entry: 99% match
Uploaded - ContingencyPlanninginAction1.docx
Contingency Plan Template Suite for HIPAA BIA, BCP, and DRP
Source - Another student's paper
Contingency Plan Template Suite for HIPAA BIA, BCP, and DRP
Business Impact. Hongkong:
7
Supremus Group LLC.
Suspected Entry: 100% match
Uploaded - ContingencyPlanninginAction1.docx
Supremus Group LLC
Source - Another student's paper
Supremus Group LLC
Myers, K. N. (2011).
1
Manager's Guide to Contingency Planning for Disasters:
Suspected Entry: 100% match
Uploaded - ContingencyPlanninginAction1.docx
Manager's Guide to Contingency Planning for Disasters
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Manager's Guide to Contingency Planning for Disasters
Protecting Vital Facilities and Critical Operations.
Suspected Entry: 100% match
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Protecting Vital Facilities and Critical Operations
Source - Another student's paper
Protecting Vital Facilities and Critical Operations
Hoboken: Wiley.
Sikich, G. W. (2008).
1
Protecting Your Business in a Pandemic:
Suspected Entry: 99% match
Uploaded - ContingencyPlanninginAction1.docx
Protecting Your Business in a Pandemic
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Protecting Your Business in a Pandemic
Plans, Tools, and Advice.
Suspected Entry: 99% match
Uploaded - ContingencyPlanninginAction1.docx
Plans, Tools, and Advice
Source - Another student's paper
Plans, Tools, and Advice
Westport:
1
Greenwood Publishing Group.
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Uploaded - ContingencyPlanninginAction1.docx
Greenwood Publishing Group
Source - Another student's paper
Greenwood Publishing Group