Question
Avold Communications Biases
from diverse backgrounds. Here are some complex
> Use everyday language and avoid using sing or nickname
> Use gender-neutral language when possible
> Treat everyone with respect.
> Listen patiently.
>If language is a barrier, consider using a translator, translation app, or phone t
Tips for Writing Effective Emails
1. Use a subject line that clearly
states the purpose within the first
eight words. Subjects like "School
update or other general lines are
less likely to be opened. A positive
and respectful tone also helps
ensure more emails are opened.
Try something like "Children will
sing at the next family meeting
2. Ask for a response, if it is needed.
in the first line of the email.
3. Keep the message short and easy to
read; remember, most people read
emails on their smartphones.
& Include images and white space to
make messages easier to understand
and more attractive to readers.
Keep the words to a minimum for
eficient communications
S. Inclade links or attachments only
when necessary
6. Tell maders what you want them
to do or what will happen next
You can also identify and address is by
in Chapter 2 for additional information on bias
For example, most programs and school prod
family handbooks outlining their rales, policin, m
consequences. This is required reading for you b
build a shared understanding with familles ling
many people do not read the instruction manual the
come with appliances or cars. Why would you
a busy family member will read the entire fam
handbook? Producing information in length w
form is a kind of bias. Keep critical information in
the handbook but also send it to familles in short
bits using email, text messages, video clips, or str
methods that work for families. Above all make
sure that the number of positive messages famil
receive always outnumber the negative messages
Here are some examples of messages that programs
send to families;
> Diverse languages and cultures enrich out b
We welcome opportunities to learn about each
family's language and culture!
> We understand that it is not always easy to pick
your child up on time, but we want to respat
family time of our staff. If you arrive more the
15 minutes after pick-up time, you will one
each additional 15 minutes.
We play outside every day so the challen
experience all kinds of weather Phase dese
child to be ready for outdoor play
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