Organizational Changes

1.  To be its most effective, consulting for organization change must focus on ______.

Group of answer choices

A. the content

B. the process

C. both the content and process

D. the unanticipated

 

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Question 21 pts

2. Guiding an action plan for change is facilitated by ______.

Group of answer choices

A. hiring a consultant

B. applying an organizational model

C. participation by members

D. applying a unique survey

 

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Question 31 pts

3. Nadler and Tushman (1977) presented system functioning, group behavior, intergroup relations, and individual behavior and effect as categories for ______.

Group of answer choices

A. studies

B. T groups

C. categories of outputs

D. none of these

 

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Question 41 pts

4. Some of the change levers identified by Tichy’s TPC framework include ______.

  

Group of answer choices

A. task

B. prescribed networks

C. people

D. all of these

 

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Question 51 pts

5.  The Burke–Litwin model is based in ______.

Group of answer choices

A. closed system thinking

B. open system thinking

C. sociotechnical system thinking

D. chaos theory

 

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Question 61 pts

6. Which one of the following statements is true about the Burke–Litwin model?

Group of answer choices

A. Thus far, research has not supported any parts of the model.

B. Thus far, no research has been conducted to determine the model’s validity.

C. Thus far, the model is only theoretical

D. None of these

 

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Question 71 pts

7.  While the Burke Litwin model had its roots in the organizational climate studies conducted in the late 1960s, further development of the model ______.

Group of answer choices

A. was delayed by the war in Vietnam

B. did not occur until the late 70s and early 80s

C. was undertaken by others

D. none of these

 

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Question 81 pts

8. “Culture” as used in the Burke Litwin causal model of organization is ______.

Group of answer choices

A. the artistic complement of the organization

B. the way things are done around here in the manner in which norms and values are communicated

C. part of the work life balance

D. none of these

 

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Question 91 pts

9. “Motivation” in the Burke Litwin coil model organization is ______.

Group of answer choices

A. that defined by Freud

B. concerned with certain needs being aroused as using the language of McClellan (1961)

C. the level of compensation of the members

D. none of these

 

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Question 101 pts

10. British Airways change effort was the result of a disruption in the organization’s ______.

Group of answer choices

A. external environment

B. deep structure

C. culture

D. leadership

 

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Question 111 pts

11.  The changes at British Airways ______.

Group of answer choices

A. perturbed the organization’s system

B. punctuated its equilibrium

C. caused leadership to question the way the organization did things

D. all of these

 

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Question 121 pts

12. Schein uses the term “artifacts” to describe ______.

Group of answer choices

A. archaeological evidence of an organization’s behavior

B. out of date data points

C. visible manifestations of the organization’s products, language, modes and manners of dress, and rituals

D. none of these

 

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Question 131 pts

13. The primary aspects of culture are ______.

Group of answer choices

A. values and norms

B. deeply held beliefs and attitudes

C. long standing historical precedent

D. all of these

 

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Question 141 pts

14.  One of the action steps that is used in a successful organizational change ______.

Group of answer choices

A. is use of a transitional task force

B. is sequestration of resources diverting from prior purpose to new change purpose

C. is necessary for continued existence of an organization

D. can only be effectuated by leadership commitment

 

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Question 151 pts

15. Organizational development is ______.

Group of answer choices

A. an innovative and entrepreneurial establishment of a new business

B. the fundraising arm of an organization

C. a field of practice about change

D. none of these

 

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Question 161 pts

16. To bring about stability or organizational change by way of tightening a loosely coupled system requires ______.

Group of answer choices

A. authoritarianism

B. persistence

C. an outside consultant

D. none of these

 

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Question 171 pts

17. The point of analysis of the case of change at the A. K. Rice Institute was to explain ______.

Group of answer choices

A. how to craft a new mission statement

B. reconstitution of the board

C. how the presence of ongoing confusion about mission and purpose will result in failure of change

D. none of these

 

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Question 181 pts

18.  Burke contends that key principles of organization change remain essentially the same, no matter what the organization. They are ______.

 

Group of answer choices

A. Lewin’s unfreeze, change, and refreeze

B. the principle of entropy

C. the importance of feedback

D. none of these

 

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Question 191 pts

19. Not unlike sergeants in the Army, nurses can be as a group, a strong force for ______.

Group of answer choices

A. change

B. resistance to change

C. unionization

D. A and B

 

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Question 201 pts

20. The reasons for the meager amount of literature on organization change in government organizations are ______.

Group of answer choices

A. government organizations are large

B. government organizations serve many different constituents

C. even though changes are discussed, very few change efforts are actually undertaken

D. all of these

 

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Question 211 pts

21.  Burke proposes that the most difficult organization change on the planet is ______.

Group of answer choices

A. NASA

B. Kaiser Permanente

C. the Veterans Administration

D. none of these

 

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Question 221 pts

22. Which of the following is an accurate depiction of leadership?

Group of answer choices

A. Leaders do not account for all or even most of the variance in explaining organizational performance.

B. Leaders account for most of the variance in explaining organizational performance.

C. Leaders account for all of the variance in explaining organizational performance.

D. Leaders are greatly irrelevant to organizational performance.

 

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Question 231 pts

23. According to Bass (1998), ______.

Group of answer choices

A. transactional leadership is superior to transformational leadership

B. transformational leadership is superior to transactional leadership

C. transactional leadership and transformational leadership are basically the same construct

D. none of these

 

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Question 241 pts

24. According to Gardner, leaders can be differentiated according to these types of stories:

Group of answer choices

A. ordinary

B. innovative

C. fictional

D. A and B

 

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Question 251 pts

25. The strategic decision-making theory of leadership ______.

Group of answer choices

A. focuses on the broad picture

B. stresses the importance of a congruence between organization and its environment

C. is mostly used in the military

D. none of these

 

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Question 261 pts

26. Determining mission and values ______.

Group of answer choices

A. is a top-down process

B. is a bottom-up process

C. can be either a top-down or bottom-up process

D. is a centralized process

 

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Question 271 pts

27.  Transformational leadership is associated with ______.

Group of answer choices

A. continuous change

B. evolutionary change

C. discontinuous change

D. transactional leadership

 

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Question 281 pts

28. In addition to leaders’ preferences for extraversion or introversion, it is important for leaders to know the dimensions such as ______.

Group of answer choices

A. need for closure

B. intuition versus sensing

C. logic or empathy

D. all of these

 

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Question 291 pts

29. In establishing the need for change, the relationship between leaders and members of the organization makes it possible for ______.

Group of answer choices

A. demonstrating to members the need for change

B. taking into consideration and monitor the external environment

C. placing the responsibility to communicate the need to organizational members

D. all of these

 

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Question 301 pts

30. Repeating the message and using multiple leverage should occur during the ______ phase.

Group of answer choices

A. prelaunch

B. launch

C. postlaunch

D. sustaining

 

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Question 311 pts

31. According to Lawler and Worley (2006), the way for an organization to last in today’s changing environment is to ______.

Group of answer choices

A. be prepared for emergencies

B. have a contingency plan

C. be designed and operated for change

D. routinely use the latest organization change model and undergo constant change

 

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Question 321 pts

32. In changing organizations, understanding level differences is important because ______.

Group of answer choices

A. it helps us determine how to deal with resistance

B. it is inherent in our plan for change

C. it determines our focus as to the individual, group, or system as a wholeC. it determines our focus as to the individual, group, or system as a whole

D. all of these

 

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Question 331 pts

33.  All organizations, to ensure long-term survival, should be _______________

Group of answer choices

A. attempting to change in the same direction

B. be nimble and flexible

C. a culture of continuous change

D. all of these

 

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Question 341 pts

34. The main difference between change leadership and leadership during times of relative stability is ______.

Group of answer choices

A. it is seldom used

B. self-awareness is necessary for effective changeling leadership

C. the differences are too numerous to be of use

D. none of these

 

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Question 351 pts

35.  What are the forms of resistance?

Group of answer choices

A. blind

B. ideological

C. political

D. all of these

 

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Question 361 pts

36. “Learning agility” emphasizes ______.

Group of answer choices

A. gaining understanding of an issue quickly

B. identifying patterns and connections. identifying patterns and connections

C. forcible assertion of one’s conclusions

D. A and B

 

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Question 371 pts

37. Trust between people is ______.

Group of answer choices

A. stable

B. delicate

C. lasting

D. none of these

 

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Question 381 pts

38. An organizational model can help enhance our understanding of an organization and the way it works, which helps to address problems.

Group of answer choices

True

False

 

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Question 391 pts

39.  Tichy’s TPC framework focused much more explicitly on organization change.

Group of answer choices

True

False

 

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Question 401 pts

40. 

Tichy’s TPC framework focused much more explicitly on organization change then the models of Nadler Tushman and of Weisbord.

Group of answer choices

True

False

 

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Question 411 pts

41. The organization’s purpose is the same thing as its “mission”.

Group of answer choices

True

False

 

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Question 421 pts

42.  Climate with less of a focus on participation influences productivity positively.

Group of answer choices

True

False

 

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Question 431 pts

43. Management practices as one of the transactional factors is used to identify what managers do on a work day to carry out the organizational strategy.

Group of answer choices

True

False

 

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Question 441 pts

44. Inefficiency is inferred from artifacts but for the observer it is an interpretation of what one sees.

Group of answer choices

True

False

 

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Question 451 pts

45. Change should begin with the hardest part of an organizations culture, such as its values.

Group of answer choices

True

False

 

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Question 461 pts

46. With respect to values, attitudes, and behavior, those three qualities as the order listed also increase in difficulty to change when it comes to organizational culture.

Group of answer choices

True

False

 

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Question 471 pts

47. Different components of an organization can be loosely coupled and others tightly coupled.

Group of answer choices

True

False

 

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Question 481 pts

48. Deep hierarchy is another term to describe a tightly coupled system organization.

Group of answer choices

True

False

 

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Question 491 pts

49. Tightly coupled systems are more conducive to system-wide change than loosely coupled systems.

Group of answer choices

True

False

 

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Question 501 pts

50. In government organizations, mid to lower management may play a delaying game as a way of resisting change.

Group of answer choices

True

False

 

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Question 511 pts

51. Burke was associated with the school in the U.S. Army devoted to organizational effectiveness located at Fort Ord, California.

Group of answer choices

True

False

 

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Question 521 pts

52. The centerpiece of Kaiser Permanente’s approach was the creation and dissemination of a unifying clinician—patient communication framework for teaching and research call the Four Habits Model.

 

Group of answer choices

True

False

 

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Question 531 pts

53.  We can observe that good leadership in an organization is vital to positive change, although there is little scientific evidence of this.

 

Group of answer choices

True

False

 

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Question 541 pts

54.  An example of transactional leadership is pay for performance.

Group of answer choices

True

False

 

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Question 551 pts

55. According to Gardner, one of the characteristics of a leader is that he seeks opportunities for reflection.

Group of answer choices

True

False

 

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Question 561 pts

56.  Self-reflection should be done by a leader after he/she has executed effective organizational change.

Group of answer choices

True

False

 

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Question 571 pts

57.  An example of a good vision statement is Martin Luther King Jr.’s speech “I have a dream”.

Group of answer choices

True

False

 

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Question 581 pts

58.  In dealing with resistance, repurposing a group with new membership and hell.

Group of answer choices

True

False

 

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Question 591 pts

59. The change vision provides the clarity in the organization change purpose and direction and determines the message in the prelaunch phase.

Group of answer choices

True

False

 

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Question 601 pts

60. Unanticipated, unforeseen, or unintentional consequences must be dealt with as the most important aspect to sustain the organization change.

Group of answer choices

True

False

 

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Question 611 pts

61. Learning ability is crucial to successful management of organization change. 

Group of answer choices

True

False

 

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Question 621 pts

62.  We know all we need to know about cells or self-managed groups in organizations.

Group of answer choices

True

False

 

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Question 631 pts

63. With respect to selection, if the leader nomination process comes from senior management and executives, despite warning of the consequences, there appears to be a strong cloning effect.

Group of answer choices

True

False

 

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Question 641 pts

64. Accumulating diverse skills showing an ability to learn about fields outside one’s comfort zone leads to success in the business world.

Group of answer choices

True

False