Benchmark – Framework Compliance Assessment Report




Student Name

NetLab Inc.

Organizations face a number of risks and therefore the need to take all into account so that they build better relationships with their customers and other stakeholders as well as increase revenue generation and effectively achieve their business goals. There are different types of risks that companies need to take into account beforehand in order to run their business smoothly in the software development industry. This means they will always be ready for any threat. 

The organization's mission, vision and objectives.

Net lab’s Mission Statement

The corporate mission of NetLab is “to empower all the people and business to move ahead.” The object of this mission statement is to empower people and business to achieve more.

NetLab’s Vision Statement

The vision is “to globally help people and corporates realize success in their businesses.” This indicates the company presents products and services to help people and business to develop.

Main product, service offerings, and consumer base.

NetLab develop and market software, services, and hardware for greater convenience, and enhanced value to people across the globe. It generates revenue through licenses, design and selling hardware and software, and online advertising as well as sale of individual products and services.

Main departments and major stakeholders.

Windows Department

The department develops operating systems used in computing devices, and online services, and PC accessories. The ultimate goal is to empower individuals, and organizations through simplification of daily tasks through seamless products.

The Tools department

NetLab has a department for development of servers and tools to make professionals in IT their systems efficient. The department offers on premise software and cloud-based offerings.

Department of Online Services (DOS).

This division is developing and market information and content that people use to simplify tasks and decision making online.

NetLab Business Department

The department is helps increase personal, and organization efficiency and productivity through the provision of business solutions such as customer relationship management and business analytics applications.


The major stakeholder groups significant in NetLab’s business are:

Customers- They purchase NetLab’s products and ensure business continuity and sales revenue (Agrawal, Kaushik, & Rahman, 2015).

Employees- They competently ensure the products reach the consumers and that the goals of NetLab are competently achieved.

Communities- They are important as they represent the corporate and brand image.

Investors- Investors are important stakeholders as they ensure capital is available for business growth

Governments- As stakeholders the government ensure that NetLab operate within the legal business limits.

NetLab information technology infrastructure.

NetLab has an IT department for provision of tech support, security and network maintenance, and device management.

Hardware and infrastructure: The physical components under NetLab are routers, servers, and laptops among others.

A sophisticated, well-managed software infrastructure provides reliable security, strong speeds and connectivity, and a satisfying user experience for the clients of NetLab. Currently, the company operates more than 100 datacenters in more than 70 countries.

Flow of information and decisions.

In NetLab the decision processes are linked, interdependent to together transform inputs into tangible outputs.


Executive level decision making in NetLab Inc. involve the tackling of strategic issues and long-term trend for the business. They address non-routine decisions that require judgment, and insight to arrive at a solution (Melone, 1994). The information flows to the lower levels through senior level management for implementation at the lower levels.


The section managers evaluate and revisit the decision making processes and get sign-off from stakeholders in advance to keep them in the loop.


Quality Management. Operations managers make decisions aimed at customer satisfaction through quality products. For example, NetLab use several feedback systems that collect customer information, and integrates it in iteration of future computer software products.

Process and Capacity Design. The operations managers use extensive automation towards process optimization and capacity streamlining to reduce errors while increasing the levels of operational efficiency.

Cybersecurity threats and their management.

The common cybersecurity threats are data leakage and theft, phishing attack, and identity theft.

Tackling cybersecurity threats.

The use of multifactor authentication ensures that hackers do not log into the potential victim’s account and commit identity theft.

Cloud Protection- This helps to spot abnormal behavior that would result to data leakage and seals off that gap.

Incorporation of privacy principles by NetLab

NetLab Inc. has Corporate Privacy and standard Policy to ensure we meet all the privacy commitments. Data Handling Standards provide guidance on how to manage each data type within specific activities. NetLab processes data based on customer guidance and in compliance with applicable security and privacy law and limits collection of customer data (Mylrea, Gourisetti, & Nicholls, 2017). NetLab does not access personal customer but instead protect the data accordingly. The Data Handling Standard specifies how long customer data is retained after deletion or after a customer ends their subscription with NetLab.


Agrawal, A. K., Kaushik, A. K., & Rahman, Z. (2015). Co-creation of social value through integration of stakeholders. Procedia-Social and Behavioral Sciences189, 442-448.

Melone, N. P. (1994). Reasoning in the executive suite: The influence of role/experience-based expertise on decision processes of corporate executives. Organization Science5(3), 438-455.

Mylrea, M., Gourisetti, S. N. G., & Nicholls, A. (2017). An introduction to buildings cybersecurity framework. In 2017 IEEE symposium series on computational intelligence (SSCI) (pp. 1-7). IEEE.