ASSIGNMENT 8 REFLECT

Discussion 5 1&2

Student’s Name

University Affiliation

Professor’s Name

Date

ASSIGNMENT ONE

QUALITIES, VALUE, AND DELIVERY OF FEEDBACK FOR THE CLIENT

Describe the steps of a generic feedback cycle

The generic feedback cycle involves several steps that encompasses design, collect, analyze, dialogues and course correct. The design steps involve giving the particular organization a clear picture and values to put such a feedback into practice. Collect cycle involves getting information with the main aim of hearing answers from target population.in order to understand given feedback, it’s always critical to analyze such information to understand them better. Dialogue step involves having conversation with the constituents. Finally, course correct involves being involved in actions to enforce feedback.

Make the feedback steps specific to consulting and explain your revisions.

The feedback steps articulated above are always critical in in consultation in various ways. Consultation involves getting the views of other parties to get concise information about particular information. In consultation feedback I would first get a concise picture of what is to be consulted. I would collect and analyze such information before meeting the concerned constituent. Finally, I would dialogue with the constituent and take the necessary action. (Argosy University, 2018)

List and describe at least three measures of quality feedback. Provide your rationale for selecting these measures

Some critical measures to quality feedback include connecting with the correct people at the correct time. This is vital in that one may not expect quality feedback with the wrong people. Knowing the audience is also a concise measure quality audience. Finally using the correct method which would be determined by where the particular audience is.

Describe a few strategies for dealing with resistance to feedback.

Some strategies that would best deal with resistant feedback include coming out with different suggestion on a particular matter. For instance a leader would get the views of the employees and adopt a decision that most of the employees are comfortable with. Another strategy would involve patiently standing on such decision especially if it’s a decision that would benefit the organization. (Argosy University, 2018)

ASSIGNMENT TWO

STRATEGIES FOR HELPING A CLIENT OVERCOME RESISTANCE

On the basis of your readings, explain why leaders are sometimes resistant to feedback

Feedback has been a norm in several organizations. Leaders on the other hand have been victims of such feedback. Some reasons that have made leaders be resistant to feedback include fear of no role model whereby some feedback come with changes that makes leaders have nowhere to borrow information from. Leaders may also lack the competence to change regarding the feedback they have. Finally another reason that may compel leaders to be resistant is the fear of risks that may come with giving in to such feedbacks. (Schuler, 2003)

Discuss ways you can identify resistance. What kinds of behaviors can a client display that would indicate he or she is resistant to feedback?

Some of the ways through which resistance can be identified include people depicting behaviors such as non-cooperation whereby one just decide not to comment on a particular matter. Other behaviors may include irrelevant response whereby one responds to feedback in inappropriate ways that may anger the person who is responsible for the feedback. Superficial acceptance, counter attacking and excuses are also some characteristics of people who are resistant to feedbacks. (Argosy University, 2018)

On the basis of your readings from the text, articles, and other research, describe some strategies a consultant can use for overcoming resistance.

According to Su, et al, (2003) some strategies that consultants could best borrow to overcome resistance include avoiding personal confrontation. Feedback resistances are normal occurrences among employees consultants need to understand that there exist employees who would continue being resistance. The other way that could best solve this issue involves mapping out a different plan that may involve proposing different suggestion to the feedback

Discuss skills and traits that would be important for a consultant to use to help a client overcome resistance.

Some skills and traits that a consultant needs to have to overcome include the ability to control hunger and emotions. This is critical in that the consultant in major cases would get reactions that may not be positive hence a consultant should be someone who can accommodate all such reactions. A consultant needs to have confidence in dealing with several issues in order to overcome resistance. Lack of confidence can easily disorganize a consultant in case of aggressive constituents.

References

Argosy University, (2018) Retrievd from /CHAPTER5.html

Argosy University, (2018); Understanding resistance. Retrieved from UNDERSTANDING.html

Argosy university,(2018); Retrievd from /ORGANIZATIONALFEEDBACK.html

Schuler A.J. (2003); Overcoming Resistance to Change, Top Ten Reasons for Change Resistance

Su, H., Zhang, L., Gray, A. L., Wang, R., Newell, T. C., Malloy, K. J., & Lester, L. F. (2003). High external feedback resistance of laterally loss-coupled distributed feedback quantum dot semiconductor lasers. IEEE Photonics Technology Letters, 15(11), 1504-1506.