Capstone Project: Wk 9 Implementing a Strategic plan

Health Care Needs and Real Competition

Student’s Name

Institution Affiliation

Date

Question 1: Mission and Vision Statement

Mission statement

To create a stable healthcare environment and affordable healthcare services where patient care is central and the patients get quality health services for the value they pay for.

Vision statement

To become a reputable world-class health care organization providing distinguished health care services not only to the locals but across the globe.

· Acquiring the most qualified personnel for the various job positions

During selection and hiring, the process should be thorough and open- devoid of corruption or other scandals. This will make sure that only the most qualified persons are taken for the job.

· Adoption of robust technology to support operations within the first year of operations

An organization-wide system will be implemented from the founding of the organization. The organization-wide system will synchronize all the operations of the organization increasing speed and accuracy to a large extent. The technology will also be equipped with a spacious and reliable database system for data storage.

· Investing in organizational executive leadership through thorough and continuous training

Our organization will invest in maintaining a competitive executive team through thorough and continuous training. We will achieve this by having a given percentage of returns for this purpose. A well-trained executive team will be beneficial for the growth and expansion of the healthcare organization to reach the global perspective that is succinctly described in our vision statement.

Question 2: Adaptive Strategy to Achieve Strategic Goals

To achieve the strategic goals that we have identified above we must utilize a straightforward adaptive strategy. In our case, we will apply the directional strategy- mainly concerned about the status of the organization at a given moment; the direction in which it is moving. Just like other organizations, healthcare organizations must adopt directional strategies that work as the basis for their daily decisions and work activities. In essence, directional strategies are important in defining an organization in terms of what they are and what goals they want to achieve in a given time frame. Strategic goals that are not timed in most cases end up unfulfilled (Gagné, 2018). The directional adaptive strategy is composed of elements such as the basic direction, growth, stability, and retrenchment.

Basic direction

This is outlined in the organization's mission and vision statements. These act as the directional elements for the organization as it guides their daily operations and impacts organizational culture and values. A mission statement is a definition of the organization's purpose and it guides it towards the specified purpose. In the quest to ensure that the organization's purpose is achieved, we will make the employees across the organization to understand and always work towards the achievement of the organization's mission. An organization's vision outlines what the organization is hoping to achieve while it is implementing its mission statement. This aspect will also be part of the employee culture in our organization as this will help us achieve our strategic goals.

Growth

Our directional strategy will also focus on the need to constantly grow. Our employees will be motivated not to settle for less but they should become enthusiastic and eager to expand beyond its current status. The organization shall not only be aimed at making profits but ensuring patient quality and maximizing on performance. We will do this by investing in the existing operations to streamline them even further. All these will be aimed at achieving the quality of patient care as outlined in our mission and vision statements. A successful application of directional strategy on the growth aspect can be deduced from the case of HCA healthcare system. With a population of 249,000 employees (as of 2018) and 185 hospitals in total, 199 and 121 surgery and access centers respectively, the organization serves millions of patients annually not only in the US but across the globe. This shows that strategic growth can impact quality when undertaken with care.

Stability

Stability is a directional strategy that aims at maintenance of the status quo across the whole organization as far as its operations and outcomes are concerned. Although the organization is always aiming at continuous growth, it is important to note that low-risk strategies should be utilized as these will lead to moderate rewards and hence bringing positive returns on the invested capital. This strategy aims will help us grow as we remain stable in the provision of our daily healthcare needs to our clients. Mayo Clinic is an example of a healthcare organization that has tried to maintain its stability for a long time now. Rooted in Rochester, Minnesota, the not-for-profit academic health center has maintained its stability employing over 4500 scientists and physicians as well as having a team of 58,400 allied administrative health staff. The health organization has subsidiaries such as Mayo Foundation, Mayo Clinic Health System, Mayo Clinic College of Medicine and Science among others (Cameron, 2015).

Retrenchment

Retrenchment is a directional strategy that is aimed at bringing resource balance in an organization in cases where it is missing- in the process performance is restored. Retrenchment involves fining organizational operations that contribute to unnecessary overhead costs and dropping them or finding ways to reduce their operational costs. For instance, downsizing the number of personnel or cutting on the costs of trivial services that are less productive. An example of a case where retrenchment sufficed is in the case of the U.S. Pharmaceutical giant Pfizer. In 2018, the company announced early layoff for its employees ahead of the date specified in its memo, in a bid to restructure its operations and growth. After the retrenchment, the company saw a staggering rise in stock by 22% within the 12 months that followed.

Question 3: Three Service Delivery and Three Support Components Necessary for the Organization’s Value Chain

Service Delivery Components

Effective service delivery will be an essential element of our value chain that is geared towards achieving quality healthcare and becoming one of the biggest healthcare organizations globally. To achieve this objective our services will be delivered by using the following components of service delivery:

· The main organization

The main organization will be the headquarters of the organization as a whole and it will be staffed with adequate and competent workers. These workers will be dealing with the issues raised by the customers from all over the country as well as other countries. In short, it will act as the referral hospital from the regional hospitals. In addition to the medical practice, the main organization will have offices of all the executive leaders for the organization where they plan and execute decisions that affect service delivery to the patients.

· Designated regional hospitals

Our regional hospitals will be located in ten states as we start and we will make sure that with the first five years of operations we will expand to the rest of America. These hospitals will deliver our services to the locals within their respective states as well as those that come from other nations. They will act as the referral hospitals in the specific states mainly dealing with complex health situations that have proven hard for the community health clinics to handle.

· Community health clinics and centers

These health organizations will deliver our health services directly to the locals at the community level and their convenience. These community health centers will be staffed with employees who are conversant with the locality and therefore making sure that they attend to intricate client needs whenever they are called upon.

Support Components

· The organization’s top executive team

The top executive team will be located at the organization’s headquarters and they will provide the overall managerial support for the whole organization. The top executive team will be responsible for carrying out the critical organizational decisions that will significantly impact its existence in the industry. They will also be in charge of the regional state organizations in making sure that they abide by the set rules and regulations that aim at achieving healthcare quality and patient care.

· Regional coordinators

Regional coordinators will be in charge of their respective regions or states. They make decisions that affect their respective regions and maintain quality as per the organization’s mission and vision statement. Regional development in health reflects nationally and this is why their work is highly scrutinized for quality.

· The organization’s allies

The other important support component that is essentials towards the achievement of our organizational strategic goals is the organization’s allies – other healthcare firms and other organizations. These allies are important in that they can be called upon in critical moments, for example, those involving patient data at their consent.

Question 4: Approach to Maintaining the Selected Adaptive Strategy

The adaptive strategy that we chose was directional. As stated earlier, the strategy involves understanding the direction in which an organization is moving to and taking the necessary actions. Where the organization is doing well, resources are applied to make sure that it is boosted even higher. On the other hand, where the organization is not doing well, the corrective measures are taken (Ham, 2018).

To maintain directional adaptive strategy, thorough training of personnel is mandatory. This is the approach that we will utilize in our organization. We will make sure that all the personnel starting from the top management to the lower-level employees get trained as far as issues like organizational growth and stability are concerned. After organization-wide training is finished, the employees will also be made to uphold the various strategies the organization is utilizing to achieve the quality of patient care. In this sense, they will act as the custodians of the organization in its quest to attain the set goals and objectives as per the mission and vision statements.

References

Gagné, M. (2018). From strategy to action: transforming organizational goals into organizational behavior. International Journal of Management Reviews, 20, S83-S104.

Cameron, K. (2015). Organizational effectiveness. Wiley Encyclopedia of Management, 1-4.

Ham, C. (2018). Management and Competition in the NHS. CRC Press.