Assignment 2: LASA: Business Plan of HR Cloud Technology

Operational Components

Student Name

Institution Affiliated

The operations plan will solely focus on the provision of cloud technology services – which is my chosen project. To begin with, the organizational chart is as shown below;

(Daud & Rahman, 2017).

Recruitment Plan

All the above employees are to be recruited and hence the need for a recruitment plan. The following are the steps to be developed in the recruitment process;

1. Assessment of requirement for the position/ Preparing an effective job Description

This step involves analyzing the roles in the company that has no personnel to deliver. As seen from the organizational chart, this step has been already done, but there is a need for continuous monitoring to determine any new job positions that may arise from the day-to-day operations. The roles of each post should be well documented as well as the remunerations involved.

2. Publicizing the availability of the position

This step involves advertising the position, e.g., in newspapers, radio, word of mouth, to the public. The organization can also contact agents who deal in labor supply for qualified personnel. Means for viable applicants to apply should also be well stipulated, e.g., uploading of resumes on the company website.

3. Conducting interviews and selection of employees

Methods such as online interviews, face-to-face interviews, sitting exams, should be devised concerning the appropriate line of work that the applicants are applying for. Also, orientation procedures should be put in place for the successful recruits to familiarize themselves with the company’s policies and day-to-day activities.

Employees’ Policies and Code of Ethics

The employees should conduct themselves as per the following stipulations at all times;

a) Code of Conduct

· Dress code – All employees should be dressed in official wear at all times when in the office. The official wear should not be in any way suggestive such that it makes fellow employees or customers uncomfortable.

· Workplace safety - All employees should adhere to the safety standards as stated in each risk policy availed to them. In addition, all employees should react accordingly in the event of emergencies such as fires (all these instructions are availed during the orientation process).

· Attendance – All employees should report for work all the required days as stipulated in their job description. If this is not possible, the appropriate channels should be followed (as specified during the orientation process) to avoid inconveniencing the operations of the company.

· Code of ethics – This section states how the employees should conduct or behave while in the office. Each employee should exhibit the following;

i. Be inclusive – Each employee should interact with fellow employees with no level of discrimination whatsoever. In other words, no employee or customer should be discriminated in whichever way, e.g., racial, religion, education level, sex.

ii. Be respectful – All employees should treat each other with respect in terms of how they speak to each other as well as when working together.

iii. Protect company property – Each employee should handle all the company equipment with care, both the shared equipment as well as the personal equipment such as laptops.

b) Communication

All employees should follow the correct channel of communication in airing their grievances, opinions or whichever issues that may arise. Also, the employees should not disclose the confidential company information to inappropriate persons (this section is expounded more on the confidentiality agreement).

c) Compliance with the law

As the employees handle data and interact with the systems, they should do so in accordance with the laws and regulations that govern the data service system (these laws and regulations are expounded in the rules and regulations policy section).

Workplace Details

The business is to be located in the state of California. The location is such that it is easily accessible by both road and air means of transport. In addition, the site is such that it has high communication networks, as the communication network is the basis of the cloud technology services. The facilities required include servers, storage media or databases, networking facilities such as switches, routers, hubs, LAN, WAN among other facilities. The storage media include virtual components known as storage servers. These servers are availed to the customers as virtual components in which they upload their data for storage purpose or other purposes. The users are to be issued with login credentials through which they can access these storage infrastructures.

Supply Chain

The supply chain of the cloud technology venture mainly consists of information. That is, information on the demand and supply in the market, inventory and the service provision capabilities of the venture itself. Concerning the demand and supply in the market currently, the supply chain management seeks for ways to compete effectively for consumers in the market in terms of the amounts they supply to what the market demands. In terms of inventory, the supply chain management of the venture monitors the available services concerning the market demand and determines how much more in terms of the market can be served with the remaining resources. This ensures that the resources are not overstretched and that the services are provided effectively and efficiently to all the customers (Addo-Tenkorang, & Helo, 2016).

Customer Service process

The aim of the venture is to provide cloud services to consumers. Cloud services include storage, hosting, processing, and software as a service. All these services allow users to remotely store, access, process, and transfer data remotely. For the infrastructure to be utilized in a cost-effective manner, there is a need for economies of scale. For instance, say a single user requires two hours of processing in a day. This means that for the remaining twenty-two hours, the processor will remain idle. To achieve cost effectiveness, the venture should consider attracting many users to utilize their resources fully (Rittinghouse & Ransome, 2016).

The quality of the cloud services provided is measured in terms of the efficiency and effectiveness of the users' point of view. Efficiency is in terms of ease of access, processing time, and time taken to retrieve information among other aspects considered favorable by the users. On the other hand, effectiveness refers to whether or not the users are getting value for their money.

Laws Governing the Venture

The information confidentiality laws govern the cloud technology venture. These laws are applied differently with respect to the sector from which the data comes from. In other words, sector-specific laws and regulations have been implemented together with state-level legislation. For instance, the HIPAA (Health Insurance Portability and Accountability Act) governs how data on patients should be handled. From the preceding discussion, it can be deduced that several laws regulate the cloud technology venture depending on the different clients that they provide the services for. The venture should, therefore, ensure that it adheres to all the laws and so do their employees (Eldred, Adams & Good, 2015).

In terms of taxation laws, the employees are obligated to P.A.Y.E (Pay As You Earn) taxes that are usually transacted by the employer, cloud technology venture, and sent to the government. The venture itself is obligated to federal corporate income tax under the Tax Cuts and Jobs Act (TCJA). 

References

Addo-Tenkorang, R., & Helo, P. T. (2016). Big data applications in operations/supply-chain management: A literature review. Computers & Industrial Engineering, 101, 528-543.

Daud, N. H. M., & Rahman, S. A. (2017). Advantages of Using Cloud Computing by Knowledge Management Personel. International Journal of Academic Research in Business and Social Sciences, 7(12), 413-421.

Eldred, M., Adams, C., & Good, A. (2015). Impact of EU data protection laws on cloud computing: capturing cloud-computing challenges and fault lines. In Delivery and adoption of cloud computing services in contemporary organizations(pp. 56-79). IGI Global.

Rittinghouse, J. W., & Ransome, J. F. (2016). Cloud computing: implementation, management, and security. CRC press.

VP of Brand Development/ Digital Marketing

Marketing Coordinator

Product Marketing Manager

Director of Marketing Analytics

Chief Marketing Officer

Chief Technology Officer

Network Administrators

Engineers

Procurement Officers

Accountants

Chief Operating Officer

Chief Financial Officer

CEO