HOMEWORK

Module 1

Required Reading

Case 1 Resources

Carbon-neutral manufacturing is possible: here's how  (2022)  8 innovations in advanced manufacturing that support enhanced ESG reporting  (2022)  Global lighthouses are revolutionizing the world of sustainable manufacturing - but what exactly are they?  (2021) Productivity vs Efficiency in Manufacturing: What's the Difference in 2022?  (2021)  Building a more competitive US manufacturing sector  (2021)  Manufacturing reimagined: from improved productivity to profitable growth  (2021) 5 Considerations for Sustainable Manufacturing Excellence  (2021)

Session Long Project 1 Resources

Productivity In A Service Economy  (2022)  Why Hasn't Technology Lead to More Productivity Improvement?  (2022) Productivity Gains Will Outlast the Pandemic  (2022) The Rise Of Productivity As A Service In The Coworking Model  (2021) Impacts of the COVID-19 pandemic on productivity growth in Canada  (2021)

Module 1 Discussion Week 1 Resources

A Hot Startup Market Demands You Prioritize Customer Experience  (2022)  Contact Centre Operations: Keep it Simple, Keep it Human  (2022)  From speech to insights: The value of the human voice  (2022) Poor Customer Service Threatens $4.7 Trillion in Annual Revenue Globally as Companies Struggle to Retain Staff  (2021)  Customer Service Is Not All About Problem Resolution  (2021) Service Operations Manager: Who They Are, What They Do, & How Much They Make  (2021)  Manufacturing versus Service Operations  (2021) 

Module 1 Discussion Week 2 Resources

Manufacturing ends 2021 with sequential decline but still on a growth track in 2022  (2022)  Manufacturing CEOs Focusing on Supply Chain Issues  (2022)   What lies ahead for the manufacturing & supply chain sectors  (2022) Operations Managers: Rising to the Challenges of 2021  (2021)