HOMEWORK
sysn
OPERATIONSMANUAL.pdf
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Content
• Conference Agenda page3-8
Registration 3 Welcome Plenary Meeting 3 coffee break 4 New Hot Beverages Seminar 4 Bakery Equipment Workshop 5 New Toppings Discussion 5 Flour Seminar 6
Discussion on Ovens 6 Pastry Panel 7 Luncheon 7 Tour of Redpath Sugar Refinery 8 Wrap Up Meeting 8
• Conference Information page9-11
• Generalize page12-13
• Hotel room floor plan page14
• Appendix page15
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Tuesday, Oct.30, 2021 Registration
Welcome Plenary Meeting
Who is Responsible
Registration Planner
7:00am Sheraton Hotel Toronto, Queen St W.
Registration desk Banquets
Registration sign Assistant
Who is Responsible
8:15am Registration until 9:00am Planner
9:10am Change the registration sign to conference information sign
Who is Responsible
Welcome Plenary Meeting
Prepare a room that can accommodate 240 people in advance and prepare tables, chairs, and podiums
Planner
8:30am Sheraton Hall E
Water for each guest at the tables
Podium microphone Audio Visual
Podium
Who is Responsible
9:00am Sheraton Hall E Planner
In session until 10:35am
3
coffee break
New Hot Beverages Seminar
Who is Responsible
AM coffee break Planner
10:20am Queen St W.
In session until 11:00am
Civic ballroom south
Outside-Foyer
Check-Banquet event order table with tablecloth, skirt easel
Coffee break sign Assistant
Who is Responsible
10:35am Civic ballroom south Planner
In session until 11:00am
Who is Responsible
New Hot Beverages Seminar
Prepare tables and chairs for the 76ers Planner
10:30am Maple West
Podium microphone Audio Visual
Taxation seminar sign Assistant
Podium
Water for each guest at the tables
Easel
Room for 76 Banquets
4
Bakery Equipment Workshop
New Toppings Discussion
Who is Responsible
11:00am Maple West Planner
In session until 12:00pm
Who is Responsible
Bakery Equipment Workshop
10:30am Yorkville West Planner
Podium microphone Audio Visual
Prepare tables and chairs for the 67ers
Water for each guest at the tables
Podium
Who is Responsible
11:00am Yorkville West Planner
In session until 12:00pm
Who is Responsible
New Toppings Discussion
10:30am Club Boardroom Assistant
Podium microphone Audio Visual
Water for each guest at the tables
Podium
Who is Responsible
5
Flour Seminar
Discussion on Ovens
11:00am Club Boardroom Assistant
In session until 12:00pm
Who is Responsible
Flour Seminar
10:30am OAK Room Assistant
Podium microphone Audio Visual
Prepare tables and chairs for the 35ers
Room for 35 Banquets
Easel
Water for each guest at the tables
Podium
Taxation seminar sign Assistant
Who is Responsible
11:00am OAK Room Assistant
In session until 12:00pm
Who is Responsible
Discussion on Ovens
10:30am Prepare Screen and LCD projector Assistant
Podium microphone Audio Visual
Podium
University Room
Water for each guest at the tables
Who is Responsible
11:00am University Room Assistant
6
Pastry Panel
Luncheon
In session until 12:00pm
Who is Responsible
Pastry Panel
10:30am Roosevelt room Assistant
Podium microphone Audio Visual
Prepare tables and chairs for the 25ers
Podium
Room for 25 Banquets
Who is Responsible
11:00am Roosevelt room Assistant
In session until 12:00pm
Who is Responsible
Pine Ballroom
11:00am Prepare lunch for 370 people Planner
Podium microphone Audio Visual
Podium
Room for 370 Banquets
BEO 101
Centerpieces for each table
Who is Responsible
11:30am Check centerpieces are derived Planner
12:00pm Lunch ready Assistant
In session until 1:00pm
7
Tour of Redpath Sugar Refinery
Wrap Up Meeting
Who is Responsible
Tour of Redpath Sugar Refinery
Prepare 4 motor coaches for 200 people
12:30pm Confirm the arrival of the four buses in advance at 12:30pm
Planner
Waiting at the door at 3:30pm
1:15pm Motorcoaches to depart hotel Assistant
Who is Responsible
2:15pm Check the Motorcoaches Assistant
Count the number of people
Who is Responsible
Wrap Up Meeting
2:00pm Willow Ballroom West Planner
Room for 200 Banquets
Prepare tables and chairs
In session until 4:00pm
Who is Responsible
2:45pm Willow Ballroom West Assistant
In session until 4:00pm
8
Oct.29,2021 Lunch
Arrival
Oct.28,2021
Who is Responsible
12:00pm Prepare lunch for 130 suppliers (additional people)
Planner
Prepare tableware for 130 people
Who is Responsible
3:00pm Confirm 4 motorcoach Assistant
Call the flower shop
Confirm 37 centerpieces will arrive
Walkie-talkie is ready Audio Visual
Who is Responsible
12:00pm Prepare 240 parking spaces Planner
Who is Responsible
12:00pm Prepare 6 parking spaces for guest speakers
Planner
Who is Responsible
3:00pm Meet The President at Toronto Terminal Assistant
A limo
A suite at the hotel has been booked
Confirm the limo will arrive at 5:50pm
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Oct.29,2021
Oct.30,2021
Who is Responsible
2:00pm Call the limo Assistant
Confirm the limo will arrive at 5:50pm
2:30pm Check the booked suite Assistant
2:45pm View the suite
4:00pm Check the status of the fight457
Who is Responsible
12:30pm 39 people left and Say goodbye to them
Planner
4:00pm 200 people left and Say goodbye to them
Who is Responsible
7:00am Registration desk Banquets
All rooms are ready
Each rooms’ table and chairs
Registration Sign Assistant
LCD projector Audio Visual
Screen ready
Podium ready
Podium microphone ready
10
After all
Who is Responsible
6:00pm Receiving the president Assistant
6:15pm Meet the president at the hotel Assistant
Check in
Who is Responsible
12:00pm luggage needs to be stored Assistant
3:00pm A limo
luggage needs to be placed inside the limo
Arrive at the airport
Who is Responsible
6:00pm Pack up conference materials Planner and assistant
6:30pm Leaving
11
Oct.29,2021
6:00pm The president arrive
Porter airport Toronto Terminal
6:15pm President arrive the hotel
October 30, 2021
8:15am Registration - Sheraton Centre Toronto Hotel lobby
Parking service ready for 239 people
9:00am Welcome plenary meeting - Sheraton Hall E
President of The Coffee Pastry Shop speak to employees
10:15am 4 Guest Speaker arrive the hotel
10:20am Coffee Break
11:00am New Hot Beverages Seminar - Maple West
75 people and 1 guest speaker
Bakery Equipment Workshop - Yorkville west
66 people and 1 guest speaker
New Toppings Discussion - Club boardroom
15 people Flour Seminar - OAK Room
34 people and 1 guest speaker
Discussion on Ovens - University room
25 people, 1 guest speaker,
Pastry Panel - Roosevelt room
25 people, 2 guest speakers with President as moderator/ Host
12:00pm Luncheon - Pine ballroom
370 people and 130 suppliers
Guest Speakers are not staying for lunch
12
1:00pm Guest Speaker departing 39 people departing
1:15pm Tour of Redpath Sugar Refinery
200 people
2:45pm Wrap Up Meeting - willow ballroom
200 people
4:00pm Departing
200 people
4:45pm Departing
President
13
Floor Plans of Room
14
Appendix
• Contact name and photo numbers
• Copies of speeches
• Floor plans of function room setups
• Copy of Banquet Event Orders
• VIP list with photos
