Operations Management

Task: You are required to write a report on an organisation you are familiar with.

1. ‘A systems view of a service organisation is paramount to the success of operations management, with the concept of quality meeting the needs of customers.’

Evaluate this statement with regards to the elements and classification of an operating system, considering the key operational issues that influence quality in a service organisation. Using appropriate models and theories, analyse and evaluate quality chains and the role of operations management in these quality chains.

2. Critically appraise and classify your organisations operating systems in relation to the principles of operations management. Analyse and evaluate your quality chains and the role of operations management in these chains, recommending areas for future improvements to your operations systems and management.