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Operations Management
Models of Organizational Performance" Please respond to the following:
· Choose two models of organizational performance and compare and contrast them by evaluating their differences and similarities.
· From the first e-Activity, suggest ways performance measurements might be used by a company or an organization to evaluate its customer satisfaction.
Operations Strategy" Please respond to the following:
· Choose two service companies that you are familiar with such as Facebook, eBay, and UPS, and apply them to Hill’s Strategy Development Framework. Note: Refer to Chapter 4 of the text for information on Hill’s Strategy Development Framework.
· For each company you chose in Part 1 of this discussion, compare and contrast each sector of the framework and determine which key area(s) provides a competitive advantage. Provide at least two examples to support your position.
Small business management
Choosing a Form of Ownership Please respond to the following:
· From the e-Activity, describe the most appropriate form of ownership for your new franchise based on your current financial situation. Provide specific examples to support your response.
· Assume the form of your new business will be a partnership (if you have not already done so). Discuss the types of conflicts that may arise and how you could prevent them from arising in the first place.
Franchising and the Entrepreneur Please respond to the following:
· Based on the case study (“Firehouse Subs”), determine which of the three options executives are considering would be most beneficial to a single franchise owner. Explain your rationale.
· From the e-Activity, discuss the advantages and disadvantages of being a franchisee of the franchise you selected. Provide specific examples to support your response.