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Running Head: OPERATION MANAGER TOOLKIT 1

OPERATION MANAGER TOOLKIT 15

Operation manager toolkit

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What is the Importance of Operational Manager Leadership Development?

Many competent leaders across the globe understand that leadership is so distinct from management in an enterprise. The majority of the enterprises fail to attain the optimal operational goals since it is challenging to integrate the human resource department. The enterprises hire leaders with the perception that they are operational pieces to a company, thus performing the role of leadership and management (Allen, 2008). There are various principles to enhance leadership development in an organization. The first principle is to train the senior-most personnel the leadership management styles and provide a platform where the junior employees and be trained through couching by the already trained personnel in the organization. The training henceforth should be transferred from one generation to another through benchmarking and coaching.

The central importance of operational manager leadership development is that it enhances leadership in the organization through training. The junior employees are trained based on the nature, challenges, strengths, and weaknesses of an organization. The other important is that the enterprise can devise its unique method of managing various departments, including finance, production, sale and marketing, and human resources. Operational manager leadership development ensures that employees in the organization are responsible and accountable for the leadership and management of the organization. Therefore, the management and leadership are not left in the hands of a few employees in the organization. Thus, through the development, an enterprise can create a culture of leadership and management. Every employee is equipped to take an active role in the enterprise's management and leadership. Managers should be able to understand the strength and weaknesses of every department in the organization. The development is also essential since it enables a manager to understand various challenges affecting clients, such as delays in delivering goods and services to customers.

Five Organizational Leadership Styles

The organization implements five common leadership styles across the globe: transformational, transactional, participative, autocratic, and laissez-faire. Laissez-faire is a method of management that does not require the direct supervision of the human resource departments. The technique has various disadvantages since it reduces regular feedback from the employees. In addition, the method requires the enterprise to have highly trained personnel that require less supervision (Cascio, 2009). The Laissez-faire leadership style is ineffective mainly because majors escalate costs due to poor production and lack of proper control in an enterprise.

On the other hand, autocratic leadership is a method of leadership that provides the manager with the full authority to manage and make a decision without consulting other employees. In this leadership case, the managers have complete control in making policies and imposing rules and regulations without consulting the junior employees. The autocratic method of leadership is also called democratic since other employees in the organization can make opinions and views, but the leaders in the enterprise make the final decision.

Although the final decision is made without consultation of the other stakeholders, it improves employees' morale since they are allowed to give their opinion. Furthermore, employees in an organization embracing the method of leadership feel treasured and unique since they believe that most of the decision is made through their consultation. However, the process of leadership is expensive in terms of resources since it is time-consuming and requires resources to call all people on board and brief them on the organization's expectations. Therefore, the management must ensure that all the stakeholders, including the junior staff, are involved in the decision-making. In addition, the process prevents the insubordination of employees during significant project implementations.

The transactional method of leadership is utilized in many organizations since it enables managers to track the performance of employees. The leadership process allows leaders to make policies for rewarding hardworking employees and punishing employees without good morals to follow the laid framework to support the growth of the enterprise. The promotional in the organization is based on merit. The salaries and remunerations are based on the level of contributions to the organization and rank. The manager has the responsibility to ascertain whether the employees in the organization have been able to achieve their personal and provisional goals as targeted by the organization. The weak employees without the knowledge and expertise to achieve their goals are exposed to more training through seminars, workshops, and benchmarking.

The transformational method of management embraces effective communication across the organizations when communicating the objectives of an organization. The managers and leaders in the organization motivate their workers through effective communication from managers to junior employees. There is an effective communication framework where the junior employees can air their grievances and provide views on the objectives of an organization. There is mutual respect between the employees and the management through the manager, particularly when discussing critical matters concerning the organization.

Analysis Statements and Successful Domestic and International Sourcing Plan

It is essential to consider the domestic and international sourcing plan when constructing and developing the supply base. However, many organizations believe domestic outsourcing provides better quality and uses less time and finances to secure a significant market share van (Dam, Peltenburg, Al-Ars & Hofstee, 2019). However, other managers believe that international sourcing uses fewer resources, thus economical. However, whether to source domestically or internationally should be rational and empirical and not driven by perception. The critical decision-making on sourcing should be gained through strategic choice that is based on decision drivers. The managers should consider various factors when contrasting and comparing the sourcing plan. The factors include commercial, cost, quality, and technical. Therefore, during the comparison, the decision-makers in the organization should formulate a comprehensive cost analysis and precise feasibility to make an informed decision.

International Consideration

Geographical huddles and logistics are the main factors to consider in international sourcing. The manager in the local market aiming to international source resources must consider the destruction in the supply chain. The manager should consider the possibility of supply chain risk and lay down the framework to reduce the perils. The other main factor to consider includes economic destruction regulatory shift, emerging of new suppliers, the level of technology, a volatile currency, and trade protectionism. The leaders of an organization should remember that shipping products from the international markets involve various risks such as product affiliation and freight mutilation. Poor management of the global sourcing leads to different economic challenges such as delay of supplies creating a bad reputation to the local manufacturing industry and loss of money due to delayed delivery of products. There is always an added advantage to source in a country with a good relationship with the local government.

Domestic Considerations

The first consideration is the currency strength of the domestic nation compared to the foreign governments. Suppose a manufacturing company is headquartered in a country with weak currency while most raw materials are supplied from a strong currency. In that case, the leaders are advised to continue to invest in the domestic market. The logistics on the transportation in the domestic market is cheap and faster than the ocean carriers in transport that involves international sourcing. The local producers are easier to work with a company since there are various incentives from the government, thus making the purchase of goods cheaper and faster (Suong, Thanh & Dao, 2019). Third, the local industries can control and enhance supervision when working in the domestic market and acquiring raw materials and expertise from the international market. Fourth, local sourcing prevents a company from huge custom duties monitoring imports and exports. Finally, local sourcing enhances communication and movement of goods and services that mainly flaws in the viability analysis and all-in cost.

Analysis Statement and Customer Experience Program Plan

Analysis statement

An organization should provide a framework where all the key stakeholders are involved during the planning and implementation of major projects in the organization. On the other hand, customers should be respected and engaged when improving the services and goods of an organization. Therefore, customers and employees in the organization are instrumental and focus on the highest potential influence and segment in the organization.

Sales plans versus exceptional customer service

Exceptional customer service is the sum of clients' experiences in an organization. Exceptional customer service involves post and pre-sales experiences to customers. The clients' experiences are mainly determined by the type of interaction and communication. On the other hand, a sales plan involves the process of identifying the potential market and providing a strategy to attract potential clients. There are various exceptional customer services. The most important strategy is to be responsive to customers on demand. The customer service demand should always be available to answer customer calls and answer their question immediately.

The second strategy is to use emerging technology and social media platforms to increase awareness of goods and services. Many people are more connected to the internet and therefore organizations should use ads and cookies to track customers that show interest in the goods and services of a particular company. Exceptional customer service is important since increases customers' loyalty and more referrals. The other importance of exceptional customer service is to increase revenue from many customers. Customer service departments are critical in providing exceptional customer services and therefore they should be exposed to more training, workshops, seminars, and benchmarking to enhance their communication skills and how to interact with customers.

Customer experience

The customer experience strategy is prioritized within an organization, and it should be revolved around the goals and objectives of an organization. The plan to enhance customer experiences should be developed in collaboration with all the key stakeholders, including the junior employees. The junior employees are the ground soldiers in a company since they interact with customers daily. Therefore, the plan should aim to provide the strongest potential influence and segments to make the organization's clients understand that an enterprise treasures them.

The first client objective will enhance and promote sales beyond the other leading competitors of a firm. The client initiative should target specific customers by developing personas and segments to create awareness of the product across the region. The other consideration would involve conducting research and development that ensure well-informed decisions on attracting customers based on the budget capability of the enterprise. Due to advancements in technology, the organization should develop strategies such as password creation and authentication technologies to facilitate safety in the clients' data.

The main action plan is to enhance research and development that assess the customers' experience with the organization's product. The study will enable the organization to address various grievances among the customers. An organization can never be successful without improving the experiences of customers. The second action plan is to unify and design the model and vision directly associated with the cross-functional resources. Finally, the organization should ensure integration between bottom-up and top-down management where there is more accessible communication between the customers and the senior management of organizations.

The second client objectives involve developing strategies to enhance customers retention and high referrals by the existing customers in the organization. The clients aim to assess the loyalty of the current customers. An organization should use emerging technologies such as cloud computing technologies to ensure critical analysis of data on demand to determine the number of times a particular customer has purchased a product from the enterprise. The other clients' objective is to advocate and design initiatives grounded on practice and initiativess' desires and expectations. The managers in the organization are responsible and accountable for assessing the market and making critical changes that will make an organization able to secure a significant market share. The other criticism is to change customer care services if the customers are not comfortable with how they are handled by the organization when making inquiries.

The action plan involves the development of marketing maturity assessment plans that will enable the senior-most personnel to understand the level of customers loyalty and the strategies to increase the level of customer retention in the organization. The other action plan engages the employees in developing goals and objectives to formulate a business case to enhance sales and marketing. An organization should cooperate with computer experts in analyzing data and providing information on a demand basis. The analysis will enable the company to be proactive and aggressive in providing defections and solutions before risk gets out of hand.

Analysis Statement and Four Internal Data Collection Measurement Tools

Data collection to uncover hidden insights in an organization should embrace logical methods and be based on budget capability. In addition, the methods should be simple for the senior management to understand how the data were gathered, analyzed, and presented. Under this category, I have selected the four most common data analysis methods, namely observation, focus groups, interviews, and surveys.

Survey

A survey is one of the most common methods used to gather data in various enterprises. A survey is also utilized since it can be able to utilize emerging technologies. For instance, when it involves the use of email is cost-effective. A survey is also common among various enterprises since it can engage a vast number of respondents. The other benefits of the survey include endangering the cogency's information and short time for respondents to replay. The short time used for the survey encourages replay and participation among the respondents.

Interviews

The interview method is broad since it can use close-ended or open-ended questionnaire methods that can either be conducted in person or through emerging technology platforms such as teleconferencing, the use of mobile phones (Drucker, 2017). There are various methods of exposing questions to the interviewees, but interviewing is the most efficient since it mainly focuses on making questions clearer to the respondents. Moreover, the technique can be used to ask the most complex questions since the questions can be elaborated and elucidate confusions that the respondents may encounter during the interview.

Focus groups

Unlike the interview where the interviewees are supposed to provide answers to specific questions, the focus groups techniques require the participants to conduct a discussion based on the provided topic or subtopic and make their opinion. The method is more common to organizations to get more information about a specific topic in an organization. The technique can stimulate memory and more idea, mainly when there is no bias during the discussion. The leaders in an organization prefer the methods since it is more likely to provide more information about the weaknesses and strengths in an organization.

Observation

The observation method is a more sensitive method of gathering information since it requires the data collector to remain strict on what to collect for people being observed. In addition, the observers should be skillful in interpreting the language and gestures of people containing the data. Reliability is the main benefit of observation as a method of collecting data. It is robust since it provides the most reliable and credible information, particularly when the targeted people do not know they are observed. Therefore, it is unbiased and straightforward on what to research and record.

Quality Measures Used in Operational Design

Organizations across the globe conduct analysis statements and measures to performance in operational design for various reasons. The main reason is to ascertain whether the laid procedure, policies, and regulations are functioning correctly (Meynerts-Stiller & Rohloff, 2019). Due to stiff competition, businesses are required to be more open to their clients on an organization's progress. Therefore, an organization should be able to make comprehensive inspections of the activities in the organizations and provide evidence-based information to the key stakeholders that can be used for decision making. Various research has shown that comprehensive assessment ensures that an organization's activities are conducted based on the policies and procedures, thus enhancing performance. The senior management should be responsible and accountable for developing successful operations design in performance management based on particular modules in the toolkit. The operation design constructs allow the organization to create a strategy that supports Q1 initiatives. The operation design constructs involve three types of measures which include outcome, balance, and process.

Outcome measures involve the level of clinical and financial concerning an organization. The measures require an organization to make a deliberate effort in targeting specific quality and cost that can be adjusted to increase the overall performance of an organization. The measures in this category are reported to relevant government authorities. For instance, in a healthcare organization, the outcome measures include surgical rates, infections rate, admission rate, surgical rate, and mortality rate. The balance measures involve striking a balance between departments that are not meeting the organization's goals and departments performing above the organization's expectations. The main objective of the balance measure is to prevent poor-performing areas in the enterprise from negatively affecting the performing areas in the same organization (Chen, Wei & Sun, 2017). For instance, an organization might have been experiencing a delay in the maternity ward in the healthcare system. Thus, compromising another department since most healthcare workers would be offering service to delivered mothers, thus, leading to less attention to other patients in other departments of an institution. Therefore, it is the role of the senior management of the organization to reduce labor ward delay since it can compromise care delivery to other departments performing well.

On the other hand, the process measures ascertain negative and positive aspects of every activity in every stage. For instance, still in healthcare, an organization can set a specific time a mother should remain in the healthcare facility after delivery. Although, the metric should consider unexpected complications, the duration between the times a patient was admitted, and healthcare advice to the senior management.

Seven Key Design Elements of a Forecasting System

Description

The design element of a forecasting system is planned that anticipate future changes in the behavior of customers and market dynamics. The forecast brings key stakeholders in an organization together during the deliberation of organization activities (Fleming & Goodbody, 2019). Through the forecasting system discrepancies, stability, and prospects in an organization are carefully studied and weighed to strike a balance between them.

Generate accurate forecasts

The first key design element is to generate accurate forecasts, which is critical in determining supply chain enactment and the organization's ideologies. The design element also determines the stock-keeping unit (SKU). Through SKU the senior management of an organization can determine the stock required by customers to avoid under or overproduction of goods and services (Enz, Schwieterman & Lambert, 2019). Therefore, the manager should use the cost to predict sales and the profit required by an organization after a specific period.

External and Internal Forecast lead times

In computing the timeliness of replacement orders, all appropriate systems doing replenishment must account for lead time. It is important to highlight, however, that to anticipate lead time; a solution that focuses on a whole replacement method is required. The usefulness of estimating lead times is simple, but not widely understood, according to the literature. All suppliers are required to provide their exact lead times, which are sometimes broken down by shipping location or commodity category (Ponte, Costas, Puche, Pino & de la Fuente, 2018). Companies are likely to have the lead time in different systems if their systems maintain an accurate SKU in the form of master or supplier-master data. Managers provide the supplier lead times to the replacement framework in circumstances when the frameworks are appropriately connected.

Developing optimal order frequency

Demand can be met by a variety of frameworks, though sometimes ineffectively and at a higher expense. Advanced replacement frameworks, on the other hand, determine the appropriate time supply to be purchased on each order to achieve the lowest cost combination of stock carrying and attainment expenses while also taking care of demand between orders (Gheisarnejad & Khooban, 2019). It's worth mentioning that by evaluating the costs of allocating orders against the costs of maintaining inventory, the alternative can determine the best cost-effective order frequency, or cycle, for replacing every SKU and supplier line.

Management of service level and safety stock policy

Following the determination of lead times, demand variables, and perfect order frequency, the amount of safety stock required to ensure product availability can be calculated. Safety stock, it appears, is the inventory required to protect against irregular demand, interruptions due to lead time performance, and a variety of other events that could influence commodity variability (Korponai, Tóth & Illés, 2017). As a result, safety stock is a type of insurance policy that helps ensure that managers achieve the needed level of stock performance.

Replacement arithmetic using various concepts

Following the determination of the correct demand, safety-stock level, lead time, and order frequency for all SKUs, the amount of units required to meet anticipated demand is calculated. It's a straightforward calculation that takes into account a basic understanding of future demand concerning future inventory standards (Chen, Wei & Sun, 2017). As a result, the choice considers both the time to order and the quantity required to ensure product availability to meet immediate demand.

Replenishment orders for special consideration

Along with standard replacement orders, firms may be offered opportunities to examine special considerations, such as inventory-investment opportunities and operations manager toolkit guide fourteen promotions, among other things. Managers, for example, maybe involved in purchasing excess quantities to support a given pricing that a business has offered to clients (William, Ai & Lee, 2021)

Suppliers and logistics

Demand forecasting takes a lot of time, effort, and money. Nonetheless, ensuring that a specific order meets supplier requirements and logistics constraints is an often overlooked criterion that every order must overcome (Rood, Van den Berg, Niemann & Meyer, 2018).

Evaluation Components

The reach paper is a comprehensive report that can be applied to any nature of business. The paper provides the manager and leaders with the concept of developing operations manager leadership. The paper connected the idea with the five styles of leadership. The senior manager can also use the report to compare and contrast domestic and international sourcing plans. The operational design and analysis statement has covered various measures, including balance, process, and outcome. Lastly, the paper is concluded by forecasting system and analysis statement which discuss seven critical aspects.

References

Allen, D. G. (2008). Retaining talent: A guide to analyzing and managing employee turnover. SHRM Foundation Effective Practice Guidelines Series, 1-43.

Cascio, W. F. (2009). Use and management of downsizing as a corporate strategy. SHERM Foundation: Executive Briefing.

Chen, X., Wei, M., & Sun, J. (2017). Workflow-based platform design and implementation for numerical weather prediction models and meteorological data service. Atmospheric and Climate Sciences, 7(03), 337.

Drucker, P. F. (2017). What Makes an Effective Executive (Harvard Business Review Classics). Harvard Business Review Press.

Enz, M. G., Schwieterman, M. A., & Lambert, D. M. (2019). Stock keeping unit rationalization: a cross-functional, cross-firm perspective. The International Journal of Logistics Management.

Fleming, S. W., & Goodbody, A. G. (2019). A machine learning metasystem for robust probabilistic nonlinear regression-based forecasting of seasonal water availability in the US West. IEEE Access, 7, 119943-119964.

Gheisarnejad, M., & Khooban, M. H. (2019). Design an optimal fuzzy fractional proportional integral derivative controller with derivative filter for load frequency control in power systems. Transactions of the Institute of Measurement and Control, 41(9), 2563-2581.

Korponai, J., Tóth, Á. B., & Illés, B. (2017). Effect of the Safety Stock on the Probability of Occurrence of the Stock Shortage. Procedia Engineering, 182, 335-341.

Meynerts-Stiller, K., & Rohloff, C. (2019). Leadership Development. In Post-Merger Management. Emerald Publishing Limited. Pulakos, E. D. (2005). Selection assessment methods: A guide to implementing formal assessments to build a high-quality workforce. SHRM Foundations.

Ponte, B., Costas, J., Puche, J., Pino, R., & de la Fuente, D. (2018). The value of lead time reduction and stabilization: a comparison between traditional and collaborative supply chains. Transportation Research Part E: Logistics and Transportation Review, 111, 165-185.

Rood, C., Van den Berg, D., Niemann, W., & Meyer, A. (2018). The role of personal relationships in supply chain disruptions: Perspectives from buyers and suppliers of logistics services. Acta Commercii, 18(1), 1-15.

Suong, H. T. T., Thanh, D. D., & Dao, T. T. X. (2019). The impact of leadership styles on the engagement of cadres, lecturers and staff at public universities-Evidence from Vietnam. The Journal of Asian Finance, Economics, and Business, 6(1), 273-280.

van Dam, L., Peltenburg, J., Al-Ars, Z., & Hofstee, H. P. (2019, March). An accelerator for posit arithmetic targeting posit level 1 BLAS routines and pair-HMM. In Proceedings of the Conference for Next Generation Arithmetic 2019 (pp. 1-10).

William, W., Ai, T. J., & Lee, W. (2021). A Joint Replenishment Inventory Model to Control Multi-Item Medicines with Consideration of Space Requirements in the Hospital.