Course Reflections

School of Computer & Information Sciences COURSE SYLLABUS

Course Name:

ITS 631 – Operational Excellence Section – 01 Fall 2019 - First Bi-Term – Asynchronous Online Course

Professor:

Dr. Andrew Black

Contact Information:

Office Hours: By appointment

E-mail: [email protected]

Online Support (IT) and I-Learn Policy:

All members of the University of the Cumberlands’ community who use the University’s computing, information or communication resources must act responsibly. http://www.ucumberlands.edu/it/downloads/terms.pdf

Course Website:

Access to the course website is required via the iLearn portal on the University of the Cumberlands website: http://www.ucumberlands.edu/ilearn/

Course Description:

This course focuses on the skills & knowledge to guide an organization in its best use of technology to achieve its business goals and objectives. Although technical knowledge & skills are essential for technology professionals, this course focuses on the development of more general leadership skills. The ability to communicate with a broad set of stakeholders is essential & this course will offer exercises in skills such as negotiation, persuasion, agility, coaching & facilitation through case studies, role playing and simulation. Technology leaders must also understand the elements of developing & implementing an overall IT Strategy for the organization. This course will review the various levels of strategy & how strategy is implemented.

Course Objectives/Learner Outcomes:

Course Objectives/Learner Outcomes:

Upon completion of this course, the student will:

· Develop program strategy, objectives, activities, processes, and systems fully aligned with the business/mission strategy and objectives

· Understand the six D’s of operational excellence

· Identify and prioritize improvement opportunities

· Understand measures of performance

· Understand performance assessments.

Prerequisites:

There are no prerequisites for this course.

Books and Resources:

Required Text

Slack, N., Brandon-Jones, A. & Johnston, R. (2016). Operations management. 8th ed. Pearson. ISBN: 9781292098678 (text is available as hard cover and electronic versions)

Other articles and readings may be assigned by course professor.

Recommended Materials/Resources

Please use the following journal titles, Web sites, and/or keywords to search for supplementary information to augment your learning in this subject.

· Journal of Operations Management

· Journal of Purchasing and Supply Management

· APICS - One of the leading providers of research, education, and certification programs that elevate supply chain excellence, innovation, and resilience. www.apics.org

· POMS - Production and Operations Management Society (POMS) is an international professional organization representing the interests of POM professionals from around the world. www.poms.org

· Council of Supply Chain Management Professionals (CSCMP) - A professional association of SCM professionals. Site offers information on membership, conferences, and other educational opportunities, case studies, and a career center. www.cucmp.org

Course Expectations

Course Activities and Experiences:

Students are expected to:

• Review any assigned reading material, complementary materials, and weekly lectures and prepare responses to homework assigned.

• Actively participate in activities, assignments, and discussions.

• Evaluate and react to each other’s work in a supportive, constructive manner.

• Complete specific assignments and exams when specified and in a professional manner.

• Utilize learned technologies for class assignments.

• Connect content knowledge from core courses to practical training placement and activities.

Academic Integrity:

At a Christian liberal arts university committed to the pursuit of truth and understanding, any act of academic dishonesty is especially distressing and cannot be tolerated. In general, academic dishonesty involves the abuse and misuse of information or people to gain an undeserved academic advantage or evaluation. The common forms of academic dishonesty include:

· Cheating – using deception in the taking of tests or the preparation of written work, using unauthorized materials, copying another person’s work with or without consent, or assisting another in such activities.

· Lying – falsifying, fabricating, or forging information in either written, spoken, or video presentations.

· Plagiarism—using the published writings, data, interpretations, or ideas of another without proper documentation

Plagiarism includes copying and pasting material from the internet into assignments without properly citing the source of the material.

Episodes of academic dishonesty are reported to the Vice President for Academic Affairs. The potential penalty for academic dishonesty includes a failing grade on a particular assignment, a failing grade for the entire course, or charges against the student with the appropriate disciplinary body.

Attendance Policy:

When any student has exceeded 20% of the time prescribed for any class, that student will be automatically dropped from that particular class with the grade of “F.” This grade is placed on the official transcript of the student and is treated as a failing grade in calculating the grade point average. The definition of a class absence is a student’s failure to attend class for any reason. Instructors may count three times tardy or leaving early to be equal to one class absence. There are no excused absences, regardless of the reason for the class having been missed. However, faculty will make reasonable provisions to allow students to make up work if the absence is due to a university-sponsored function or a medical or family emergency that is documented in a timely manner. Allowance for students to make up work for other reasons is at each instructor’s discretion. A class absence does not excuse the student from being responsible for course work missed; the student is responsible for contacting the faculty member in order to make up class assignments. The Vice President for Academic Affairs is the authorized agent to consider any exceptions to the above regulations. (Undergraduate Catalog)

Residency Attendance: Each student must be in attendance for the entire duration of the required residency weekend.  Late arrivals and/or early departures are not permitted.  Punctuality is important as each student is required to have the documented in-seat time per USCIS regulations.  If a student is not in attendance for the full session, he/she will be counted absent for the entire session, and receive an automatic “F” and will be required to pay the $300.00 make-up fee and attend a residency make-up session.

Disability Accommodations:

Students who may have a disability meriting an academic accommodation should contact Mr. Jacob Ratcliff, the Disabilities Services Coordinator, in the Student Services Office. For accommodations to be awarded, a student must complete an Accommodations Application and provide documentation of the disability to the Disability Services Coordinator.   Any accommodations for disabilities must be re-certified each semester by the Academic Affairs Office before course adjustments are made by individual instructors.

Student Responsibilities:

· The only authorized electronic means of academic, administrative, and co-curricular communication between University of the Cumberlands and its students is through the UCumberlands email system (i.e. Webmail). Each student is responsible for monitoring his/her University email account frequently. This is the primary email account used to correspond with you directly by the University; imperative program information is sent to this email account specifically from campus and program office.

· Students should check for e-mail and class announcements using iLearn (primary) and University of the Cumberlands webmail (secondary).

· Students are expected to find out class assignments for missed classes and make up missed work.

· Students are expected to find out if any changes have been made in the class or assignment schedule.

· Written work must be presented in a professional manner. Work that is not submitted in a professional manner will not be evaluated and will be returned as unacceptable.

· There is a craft to writing. Spelling, grammar, punctuation and diction (word usage) are all tools of that craft. Writing at the collegiate level will show careful attention to these elements of craft. Work that does not exhibit care with regard to these elements will be considered as inadequate for college writing and graded accordingly.

· Students are expected to take the examinations on the designated dates. If you are unable to take the exam on the scheduled date and know in advance, you are to make arrangements with your professor before the designated date. If you miss the exam, you must have a legitimate reason as determined by your professor.

Deadlines and Dues Dates:

Recognizing that a large part of professional life is meeting deadlines, it is necessary to develop time management and organizational skills. Failure to meet the course deadlines may result in penalties. Keep in mind that all deadlines are set using Eastern Standard Time (EST). Late assignments will NOT be accepted.

Writing Expectations:

Learning outcomes for candidates’ writing competencies include clarity of thought, discernment in planning and organization, and integration of evidence and criteria.

· The instructor expects that students will have knowledge of appropriate forms of documentation and use it where appropriate. APA format is required and style of notation to credit all sources that are not your own.

· There is a craft to writing. Spelling, grammar, punctuation and diction (word usage) are all tools of that craft. Writing at the collegiate level will show careful attention to these elements of craft. Work that does not exhibit care with regard to these elements will be considered as inadequate for college writing and graded accordingly.

· All assignments, unless otherwise instructed, should be submitted in APA format.

Participation Policy:

Study after study has linked successful academic performance with good class participation. Those who assume positions of responsibility must “show up” in order to be effective. Therefore, students are expected to actively participate in intelligent discussion of assigned topics in all areas (Discussion Board Activities, Synchronous Sessions, Forums, Shared Papers, etc.) to help process course material and/or to demonstrate understanding of course content. Point adjustments will be taken for non-participation.

Academic Appeals:

Both undergraduate and graduate students have the right to challenge a grade. If discussions with the course instructor and department chair do not lead to a satisfactory conclusion, students may file a formal written appeal with the Vice President for Academic Affairs, who will forward the appeal to the chair of the Academic Appeals Committee. This formal written appeal must be filed by the end of the 4th week of classes in the next regular term following the term in which the course in question was taken. The Academic Appeals Committee then gathers information from the student, the instructor, and any other relevant parties. The Committee will deliver its recommendation on the complaint to the Vice President for Academic Affairs. After reviewing this recommendation and concurring or amending it, the Vice President for Academic Affairs will inform the student and instructor of the disposition of the complaint no later than the last day of classes of the term in which the complaint was filed. Records of all actions regarding academic grade appeals, including their final disposition, are maintained by the Vice President for Academic Affairs and the Academic Appeals Committee. (Undergraduate Catalog/Graduate Catalog)

Links to Support:

Orientation to I-Learn: Student training course on I-Learn, https://ucumberlands.blackboard.com/webapps/portal/frameset.jsp

Book Store: http://cumber.bncollege.com/webapp/wcs/stores/servlet/BNCBHomePage?storeId=50059&catalogId=10001&langId=-1

Library: http://www.ucumberlands.edu/library/

Course Assignments and Evaluation

Evaluation Method:

Graded work will receive a numeric score reflecting the quality of performance. Relative weights assigned to graded work are as follows:

Course Evaluation

Students will be evaluated on:

1. Papers - Each paper will consist of answering discussion questions and case studies. The paper items will be derived primarily from lectures and readings. These assignments must be completed independently.

2. Discussions – This is a culminating assignment that showcases the knowledge that you have attained during the course. This assignment must be completed independently.

3. Presentation - There will be four weeks with discussions. You will be assigned to answer a question (initial posting) and will need to respond to two other initial postings (response postings). These assignments must be completed independently.

Grading Scale:

Graded work will receive a numeric score reflecting the quality of performance as given above in evaluation methods. The overall course grade will be determined according to the following scale:

Week

Topic

Assignments

Due Date

1

Introduction to the Course

· Chapter 1: Introduction to Operations Management

· Chapter 2: Operations Strategy and Competitiveness

Discussion #1: 5 pts

APA Readiness Quiz: 5 pts *Failing to Participate in Week 1 may result in being dropped from the course.

9/1/19

2

· Chapter 3: Product Design and Process Selection

· Chapter 4: Supply Chain Management

Paper #1: 20 pts

9/8/19

3

· Chapter 5: Total Quality Management

· Chapter 6: Statistical Quality Control

Discussion #2: 5 pts

9/15/19

4

· Chapter 7: Just-in-Time and Lean Systems

· Chapter 8: Forecasting

Paper #2: 20 pts

9/22/19

5

· Chapter 9: Capacity Planning and Facility Location

· Chapter 10: Facility Layout

Discussion #3: 5 pts

9/29/19

6

· Chapter 11: Work System Design

· Chapter 12: Inventory Management

Paper #3: 20 pts

10/6/19

7

· Chapter 13: Aggregate Planning

· Chapter 14: Resource Planning

Presentation: 20 pts

10/13/19

8

· Chapter 15: Scheduling

· Chapter 16: Project Management

*SHORT WEEK* All discussions must be completed by the last day of the term by 5pm EST.

Discussion #4: 5 pts

10/17/19