Assessment 4 due in 48 hours

OP3004 Assessment Template: Quality Analysis for an Organization

Prepared by: Replace this text with your name.

Date: Replace this text with the submission date.

Walden University, CBE Operations, Quality Analysis for an Organization, OP3004

Page 2 of 2

Executive Summary

Replace this text with your executive summary. Your executive summary should be no more than 1 page and is meant to communicate to your readers (in this case, your client) why they should want to read the rest of your business report, as well as to summarize your findings. The paragraphs within your summary should be brief and include only essential information. Also, be sure to consider the audience for your report. Use language that would be appropriate for that target audience (in this case, your client company’s leadership). Be sure to include the following in your executive summary:

· An engaging first paragraph that is meant to “hook” your readers (In other words, why are they reading this report?)

· A brief summary of the main points in your business report, including the “problem” to be solved and your proposed “solutions” or “recommendations”

Following are some general references if you need more information about how to write an executive summary. (Please note that these resources go into more detail than is required for what you will submit for this Assessment.):

· Foley, B. (2018, April 10). How to write an effective executive summary [Blog post]. Retrieved from https://www.surveygizmo.com/resources/blog/how-to-write-executive-summary/

· James, G. (2015). How to write a compelling executive summary. Retrieved from https://www.inc.com/geoffrey-james/how-to-write-a-compelling-executive-summary.html

Part 1: Dimensions of Quality

Eight Dimensions of Product Quality

Replace this text with your response to the following in 75–150 words (1–2 paragraphs): Describe what the eight dimensions of product quality are and provide a brief example of each.

Five Dimensions of Service Quality

Replace this text with your response to the following in 75–150 words (1–2 paragraphs): Describe what the five dimensions of service quality are and provide a brief example of each.

Dimensions of Quality for a Company’s Product or Service

Replace this text with your response to the following in 75 words (1 paragraph): Using the company you selected for Part 2, describe which dimensions of quality would be most important for the company’s main product (from the eight dimensions) or service (from the five dimensions). Explain why you selected these particular dimensions.

Why Organizations Should Prioritize Quality

Replace this text with your response to the following in 150–225 words (2–3 paragraphs): Explain why organizations should prioritize quality. Specifically:

· How can an improvement of quality impact an organization’s productivity and production costs, as well as its profits?

· What are other benefits to the organization from pursuing quality?

· What are the potential negative effects on the organization of failing to pursue quality?

Challenges to Managing Quality

Replace this text with your response to the following in 75 words (1 paragraph): What are some challenges that organizations encounter in regard to managing quality?

Part 2: Analyzing Quality for an Organization

Baldridge Award Criteria Analysis

Company Description

Replace this text with your response to the following in 75 words (1 paragraph): Provide a brief description of the company you selected, as well as an explanation of the company’s main product or service offering(s).

Assessment for Each Category

Replace this text with your response to the following in 525 words (7 paragraphs): Analyze the company you chose and estimate the company’s level of organizational excellence according to the criteria of the Baldridge Award to the best of your ability. In your analysis, include the following: An assessment for each of the seven categories against the descriptors found on page 15 of the Baldridge Excellence Builder document, along with a description of the company’s performance in that category, being sure to support your assessment with specific organizational examples and references to scholarly resources.

Recommendations

Replace this text with your response to the following in 3–5 words (225–375 paragraphs): Prepare a list of 3–5 specific recommendations, each from a different category, for how the company can make improvements based on your analysis. Provide support for your recommendations with references to at least two scholarly sources.

References

Include appropriately formatted references to at least seven scholarly sources to support the statements made in your report. Please refer to the Academic Expectations Writing Checklist for more information.