Internship Final Report

ONE WEEKLY REPORT 1

ONE WEEKLY REPORT 2

One Weekly Report

Carlos Medina

Miami Dade College

One Weekly Report

Since January 25, I have been working as an intern in the Four Seasons Hotel Miami serving as assistant security supervisor in the Security Department. I have been executing various tasks, including scheduling and planning the daily and weekly meetings. Additionally, I have been able to improve my skills in writing, by doing the daily and weekly reports, which comprised all the activities taking place in the hotel, including analyzing and filing the guest complaints and other incidents related. In the second week of my internship, from February 1 to February 5, I was able to work more than 20 hours. I demonstrated great capacities to create useful written reports following the instructions from the Security Manager, Alejandro Abreu, as well I had to deal in many interactions with our guests, by doing and having these interactions I can see how important the customer service in a hospitality company is. 

Now, I understand the true significance of excellent customer service, the Four Seasons brand is always trying to give the best service for our guests and visitors by following one of its mission statements, The Golden Rule: To treat others as we'd wish to be treated ourselves. I also learned the process that the hotel is following when registering a guest, especially during this time of pandemic, because the hotel has a policy of discretion about the personal information for any guest, although the health and safety of every person is a priority.

Also, I was instructed and received orientation for analyzing the monthly and annual budget of the Department which is not easy work, I really hope that doing this duties and receiving the orientation needed will lead me to improve my analytical and accounting skills. When doing and analyzing the budget I tried to get most of the insights on how the budget is used to give the enterprise a competitive edge in the hotel industry. At the end of the week my internship’s manager called the accounting department and I was assigned to assist the person in charge of the elaboration of the employee's payrolls for the entire hotel. I was able to see and learn the process of employee’s payroll for a big hotel where more than 300 employees are currently working.

I am really enjoying this experience and I truly believe that this internship is giving me so many tools and skills for my future. Every day I am trying to learn all the important things from all the people that have so many years of experience in this company.