#35602 Milestone 2

Graded Case Study 2, Part IV

Project Monitoring and Control

When the first batch of components was ready to be installed on SRT's fleet, Varga decided that each and every part needed to be inspected to ensure that no defects found their way to the customer. She oversaw a process to inspect each piece of hardware for visible defects, boot up the operating system, and test the GPS devices and other components. In doing so, inspection staff used a checklist to make sure that each feature met the customer's requirements and was capable of its intended performance.

Reviewing the completed checklist and other inspection documentation, Varga saw that some of the terminal casings did not meet the client's specified dimensions and would not mount properly in the cab space. Based on a cause-and-effect diagram and further analysis of the problem, the quality control team determined that the high percentage of defects was due to a flaw with one of the machines in the casing supplier's production facility. Varga sent the defective terminals back to ECO-Trans' assembly team to be reassembled in new casings. Because there were extra casings available on site, she didn't think it was necessary to discuss the problem with the supplier.

As you complete this last section of the case study, identify the problems and/or issues that you'll need to include in your analysis. Document this information, and consider how you will integrate it into your evaluation of the project.

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