OM004 APA INTEXT CITATION GRADE A

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OM004: Improving Patient Safety and Quality of Services: Evaluate best practices and industry standards for patient safety and quality of

healthcare services and provide recommendations for improvement.

Assessment Rubric

0 Not Present

1 Needs Improvement

2 Meets Expectations

3 Exceeds Expectations

Part 1: Analysis of Patient Safety and Quality of Services in a Hospital

Sub-Competency 1: Evaluate data to identify opportunities for improvement in patient safety and quality of services.

Learning Objective 1.1: Analyze safety and quality measures in a hospital.

Analysis of safety and quality measures is missing.

Analysis does not provide complete and accurate data for at least three areas of safety and quality measures. Analysis does not provide benchmark measures or the measures are not appropriate.

Analysis provides a comprehensive review and description for at least three areas of safety and quality measures. Analysis provides appropriate benchmark measures.

Demonstrates the same level of achievement as “2” plus the following: Analysis includes the last 2–3 years’ worth of data for the purpose of identifying trends.

Learning Objective 1.2: Summarize a process for accessing data.

Summary of a process for accessing data is missing.

Response insufficiently or inaccurately summarizes websites that provide data used in the recommendation.

Response identifies and summarizes at least two websites that provide the data used in the recommendation. Explain any limitations in available data.

Demonstrates the same level of achievement as “2” plus the following: Response summarizes which sites provided data in a more useful (consumable, easy to navigate, easy to understand) manner and explains why.

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0 Not Present

1 Needs Improvement

2 Meets Expectations

3 Exceeds Expectations

PS006: Information Literacy: Apply appropriate strategies to identify relevant and credible information and data in order to effectively analyze issues and make decisions.

Learning Objective PS 6.1: Identify credible sources.

Identification of credible sources is missing.

Some sources are credible, appropriate, and relevant to the topic.

Most sources are credible, appropriate, and relevant to the topic.

All resources are credible, appropriate, and relevant to the topic.

Learning Objective PS 6.2: Analyze findings from relevant sources.

Analysis of findings from relevant sources is missing.

Analysis superficially reflects relevance of findings to the identified problem, issue, or purpose.

Analysis clearly reflects relevance of findings to the identified problem, issue, or purpose.

Analysis clearly reflects relevance of findings to the identified problem, issue, or purpose, and synthesizes findings to generate new insights.

Part 2: Failure Mode and Effects Analysis

Sub-Competency 2: Apply the Failure Mode and Effects Analysis method to identify and prioritize possible failure points.

Learning Objective2.1: Apply a Failure Mode Effects Analysis (FMEA) to target areas for improvement.

Application of FMEA to target areas for improvement is missing.

FMEA does not clearly identify and describes a specific issue or process. FMEA is incomplete and does not provide suggestions for patient safety and quality improvement.

FMEA has a clearly defined target issue or process. FMEA is complete and identifies clear opportunities for increasing quality of care or preventing patient safety incidents in three distinct areas.

Demonstrates the same level of achievement as “2” plus the following: FMEA includes potential unintended consequences from a systems perspective.

Part 3: Patient Safety Plan

Sub-Competency 3: Design a patient safety plan.

Learning Objective 3.1: Design an actionable patient safety plan.

Patient safety plan is missing.

Patient safety plan is incomplete or does not include the results from a FMEA.

Patient safety plan is comprehensive and covers three areas of focus.

Demonstrates the same level of achievement as “2” plus the following:

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0 Not Present

1 Needs Improvement

2 Meets Expectations

3 Exceeds Expectations

Patient safety plan incorporates the information gathered during the FMEA. Patient safety plan is actionable and describes specific steps.

Patient safety plan addresses who will be responsible for acting on the recommendations. In addition, the plan speaks to potential costs of implementation.

Sub-Competency 4: Create an evaluation method to measure the success of a patient safety plan.

Learning Objective 4.1: Describe an assessment measure to determine if a patient safety plan is successful.

Description of an assessment measure to determine if a patient safety plan is successful is missing.

Evaluation method is vague and does not show how the patient safety plan is successful.

Evaluation method is realistic and provides measurable criteria to evaluate success. Evaluation can accurately determine if the patient safety plan is successful.

Demonstrates the same level of achievement as “2” plus the following: Evaluation method provides a detailed description of data collection and quantitative analysis methods that will be used.

PS001: Written Communication: Demonstrate graduate-level writing skills.

Learning Objective PS 1.1: Use proper grammar, spelling, and mechanics.

Multiple major and minor errors in grammar, spelling, and/or mechanics are highly distracting and seriously impact readability.

Multiple minor errors in grammar, spelling, and/or mechanics are distracting and negatively impact readability.

Writing reflects competent use of standard edited American English. Errors in grammar, spelling, and/or mechanics do not negatively impact readability.

Grammar, spelling, and mechanics reflect a high level of accuracy in standard American English and enhance readability.

Learning Objective PS 1.2: Organize writing to

Writing is poorly organized and incoherent. Introductions, transitions,

Writing is loosely organized. Limited use of introductions, transitions,

Writing is generally well- organized. Introductions, transitions, and

Writing is consistently well-organized. Introductions, transitions,

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enhance clarity.

and conclusions are missing or inappropriate.

and conclusions provides partial continuity.

conclusions provide continuity and a logical progression of ideas.

and conclusions are used effectively to enhance clarity, cohesion, and flow.

Learning Objective PS 1.3: Apply APA style to written work.

APA conventions are not applied.

APA conventions for attribution of sources, structure, formatting, etc., are applied inconsistently.

APA conventions for attribution of sources, structure, formatting, etc., are generally applied correctly in most instances. Sources are generally cited appropriately and accurately.

APA conventions for attribution of sources, structure, formatting, etc., are applied correctly and consistently throughout the paper. Sources are consistently cited appropriately and accurately.

Learning Objective PS 1.4: Use appropriate vocabulary and tone for the audience and purpose.

Vocabulary and tone are inappropriate and negatively impact clarity of concepts to be conveyed.

Vocabulary and tone have limited relevance to the audience.

Vocabulary and tone are generally appropriate for the audience and support communication of key concepts.

Vocabulary and tone are consistently tailored to the audience and effectively and directly support communication of key concepts.

PS005: Critical Thinking and Problem Solving: Use critical-thinking and problem-solving skills to analyze professional issues and inform best practice.

Learning Objective PS 5.1: Analyze assumptions and fallacies.

Analysis of assumptions is missing.

Response is weak in assessing the reasonableness of assumptions in a given argument. Response does not adequately identify and discuss the implications of fallacies or logical weaknesses in a given argument.

Response generally assesses the reasonableness of assumptions in a given argument. Response identifies and discusses the implications of fallacies and/or logical weaknesses in a given argument.

Response clearly and comprehensively assesses the reasonableness of assumptions in a given argument. Response provides a detailed and compelling analysis of implications of fallacies and logical weaknesses in a given argument.

Learning Objective Assumptions are missing. Response does not Response presents and Response justifies the

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PS 5.2: Generate reasonable and appropriate assumptions.

adequately present and discuss key assumptions in an original argument.

discusses key assumptions in an original argument.

reasonableness and need for assumptions in an original argument.

Learning Objective PS 5.3: Assess multiple perspectives and alternatives.

Assessment of multiple perspectives is missing.

Response does not identify nor adequately consider multiple perspectives or alternatives.

Response identifies and considers multiple perspectives and alternatives.

Response justifies selection of chosen alternative relative to others.

Learning Objective PS 5.4: Use problem-solving skills.

Problems and solutions are not identified.

Response presents solutions, but they are ineffective in addressing the specific problem.

Response presents solutions that are practical and work in addressing the specific problem.

Response presents compelling supporting arguments for proposed solutions.