OM004 APA INTEXT CITATION GRADE A
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OM004Assessment.docxOM004: Improving Patient Safety and Quality of Services
Overview
In this Work Product Assessment, you will evaluate patient safety and quality data for a healthcare organization to identify an opportunity for error prevention. Based on this data, you will perform a Failure Mode and Effects Analysis (FMEA) to determine three probable causes for the errors. Then, you will develop a patient safety plan to help reduce the number of errors.
Professional Skills: Written Communication, Critical Thinking and Problem Solving, and Information Literacy are assessed in this Competency.
Your response to this Assessment should:
Download the Academic Writing Expectations Checklist to use as a guide when completing your Assessment. Responses that do not meet the expectations of scholarly writing will be returned without scoring. Properly formatted APA citations and references must be provided, where appropriate.
Be sure to use scholarly academic resources as specified in the rubric. This means using Walden Library databases to obtain peer reviewed articles. Additionally, .gov (government expert sources) are a quality resource option. Note: Internet and .com sources do not meet this requirement. Contact your coach or SME for guidance on using Library Databases.
Use the APA course paper template available here https://academicguides.waldenu.edu/writingcenter/templates/general
PART 1: ANALYSIS OF PATIENT SAFETY AND QUALITY OF SERVICES IN A HOSPITAL
In an increasingly consumer-driven healthcare system that is focused on safety and quality of services, patients and healthcare professionals alike are able to access reliable data about the quality and safety records of organizations. Healthcare administrators can look at how their organizations are faring within specific categories and compare results with those of other institutions. As part of this Assessment, you will analyze this data to determine areas within a healthcare organization in need of additional improvement.
For this Assessment, select a hospital you work for or one that has been awarded the Baldridge Performance Excellence Award. In preparation for developing a patient safety plan, use data found on websites, such as the Leapfrog Group Hospital Safety Score; Hospital Compare, maintained by the Centers for Medicare & Medicaid Services (CMS); and the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Hospital Survey, to review the wide range of issue-specific data aligned to patient safety, quality of services, and patient satisfaction.
In a 3-page analysis:
Analyze the safety and quality results you found for the hospital such as: HCAHPS, pneumonia care, and emergency room treatment times.
Describe the search procedures you used to access the data.
PART 2: FAILURE MODE AND EFFECTS ANALYSIS
Use the FMEA (Failure Mode and Effects Analysis) Template from the Institute of Healthcare Improvement (Sub-competency 2 resources). To get to the actual tool, you must complete an IHI registration (no cost). Use the tool to look for a weak link in the quality chain. Template to look for a weak link in the quality chain. Look beyond direct care for things that could contribute to the error. Think organizationally to trace the problem back to the original cause. Rate possible events that could go wrong.
https://www.patientsafety.va.gov/docs/hfmea/FMEA2.pdf
PART 3: PATIENT SAFETY PROGRAM
Based on the results of Part 1 and Part 2, select three areas related to patient safety or quality in need of additional training or support. Create a 7-page patient safety program focusing on that one area.
Design a patient safety plan to address three areas of focus from the results of the FMEA.
Describe an assessment measure to determine if the patient safety plan is successful.
