OMOO3

0 Not Present

1 Needs Improvement

2 Meets Expectations

3 Exceeds Expectations

Elements to not relate to the case presented.

Description is not supported by references to academic resources and relevant examples based on the business case.

Description is supported by references to academic resources and relevant examples based on the business case.

Learning Objective 1.3:

Recommend resources for improving or maintaining safety, quality, and overall patient experience.

Recommendation of resources for improving or maintaining safety, quality, and overall patient experience is missing.

White paper vaguely describes five resources recommended to improve or maintain safety, quality, and overall patient satisfaction and/or fewer than five resources are described.

Recommended resources are not relevant for the case presented.

White paper clearly describes five resources recommended to improve or maintain safety, quality, and overall patient satisfaction.

Recommended resources are relevant for the case presented.

Demonstrates the same level of achievement as “2,” plus the following:

More than five relevant resources are recommended and described.

Sub-Competency 2: Apply Lean Management and Six Sigma tools to improve patient outcomes and patient experience.

Learning Objective 2.1: Recommend Lean Management and Six Sigma improvement tools to improve patient experience.

Recommendation for Lean Management and Six Sigma improvement tools is missing.

White paper includes fewer than three recommendations for improvement tools (i.e., Lean Management and Six Sigma) or the recommendations are vague or irrelevant to the case presented.

Recommendations are not

White paper includes three clear recommendations for improvement tools (i.e., Lean Management and Six Sigma) relevant to the case presented.

Recommendations are supported by references to academic resources and relevant examples based

Demonstrates the same level of achievement as “2,” plus the following:

White paper includes a discussion of specific challenges that the implementation of improvement tools will face and provides recommendations for how

0 Not Present

1 Needs Improvement

2 Meets Expectations

3 Exceeds Expectations

supported by references to academic resources and relevant examples based on the case presented.

on the business case.

to address these challenges.

Sub-Competency 3: Recommend practices for ensuring cultural sensitivity in patient care.

Learning Objective 3.1:

Present a rationale for cultural sensitivity programs for patient- centered care.

Presentation of the rationale for cultural sensitivity programs for patient-centered care is missing.

Slide presentation of the rationale for cultural sensitivity programs for patient-centered care is incomplete, inaccurate, or vague within the context of the case presented.

Justification is not supported by references to academic resources and relevant examples based on the case presented.

Slide presentation includes a clear rationale for cultural sensitivity programs for patient- centered care within the context of the case presented.

Justification is supported by references to academic resources and relevant examples based on the case study.

Demonstrates the same level of achievement as “2,” plus the following:

Rationale for cultural sensitivity programs for patient-centered care includes at least three examples of how cultural sensitivity programs have improved patient care and satisfaction at other institutions.

Learning Objective 3.2:

Propose a cultural sensitivity program.

Proposal outline for a cultural sensitivity program is missing.

Slide presentation outline for a cultural sensitivity program is incomplete, inaccurate, or vague within the context of the business case.

Program outline is not supported by references to academic resources and relevant examples based on the case presented.

Slide presentation includes a thorough and clear outline for a cultural sensitivity program within the context of the business case.

Program outline is supported by references to academic resources and relevant examples based on the case presented.

Demonstrates the same level of achievement as “2,” plus the following:

Slide presentation frames the cultural sensitivity program in a way that is compelling to key stakeholders in the case presented.

0 Not Present

1 Needs Improvement

2 Meets Expectations

3 Exceeds Expectations

Learning Objective 3.3:

Recommend a plan for rollout and ongoing training for cultural sensitivity programs.

Recommendation for a plan for rollout and ongoing training for cultural sensitivity programs is missing.

Slide presentation recommendation for rollout and ongoing training for cultural sensitivity programs is incomplete, inaccurate, or vague.

Recommendation is not supported by references to academic resources and relevant examples based on the case presented.

Slide presentation includes a relevant recommendation for rollout and ongoing training for cultural sensitivity programs.

Recommendation is supported by references to academic resources and relevant examples based on the case presented.

Demonstrates the same level of achievement as “2,” plus the following:

Recommendation for rollout and ongoing training details the types of training to be received by specific employee groups and a rationale for the training plan.

PS001: Written Communication: Demonstrate graduate-level writing skills.

Learning Objective PS 1.1: Use proper grammar, spelling, and mechanics.

Multiple major and minor errors in grammar, spelling, and/or mechanics are highly distracting and seriously impact readability.

Multiple minor errors in grammar, spelling, and/or mechanics are distracting and negatively impact readability.

Writing reflects competent use of standard edited American English.

Errors in grammar, spelling, and/or mechanics do not negatively impact readability.

Grammar, spelling, and mechanics reflect a high level of accuracy in standard American English and enhance readability.

Learning Objective PS 1.2: Organize writing to enhance clarity.

Writing is poorly organized and incoherent. Introductions, transitions, and conclusions are missing or inappropriate.

Writing is loosely organized. Limited use of introductions, transitions, and conclusions provides partial continuity.

Writing is generally well- organized. Introductions, transitions, and conclusions provide continuity and a logical progression of ideas.

Writing is consistently well-organized. Introductions, transitions, and conclusions are used effectively to enhance clarity, cohesion, and flow.

Learning Objective PS 1.3: Apply APA style to

APA conventions are not applied.

APA conventions for attribution of sources, structure, formatting, etc.,

APA conventions for attribution of sources, structure, formatting, etc.,

APA conventions for attribution of sources, structure, formatting, etc.,

0 Not Present

1 Needs Improvement

2 Meets Expectations

3 Exceeds Expectations

written work.

are applied inconsistently.

are generally applied correctly in most instances. Sources are generally cited appropriately and accurately.

are applied correctly and consistently throughout the paper. Sources are consistently cited appropriately and accurately.

Learning Objective PS 1.4: Use appropriate vocabulary and tone for the audience and purpose.

Vocabulary and tone are inappropriate and negatively impact clarity of concepts to be conveyed.

Vocabulary and tone have limited relevance to the audience.

Vocabulary and tone are generally appropriate for the audience and support communication of key concepts.

Vocabulary and tone are consistently tailored to the audience and effectively and directly support communication of key concepts.

PS003: Technology: Use technology tools effectively.

Learning Objective PS 3.1: Use images and layout of presentations to effectively communicate content to a specific audience.

Images and layout are inappropriate, hard to read, and/or impede audience understanding of key concepts.

Images or layout provide limited support for audience understanding of key concepts.

Images and layout generally support audience understanding of key concepts.

Images and design elements are used purposefully, and they effectively support audience engagement and understanding of key concepts.

PS005: Critical Thinking and Problem Solving: Use critical-thinking and problem-solving skills to analyze professional issues and inform best practice.

Learning Objective PS 5.1: Analyze assumptions and fallacies.

Analysis of assumptions is missing.

Response is weak in assessing the reasonableness of assumptions in a given argument.

Response does not adequately identify and discuss the implications of

Response generally assesses the reasonableness of assumptions in a given argument.

Response identifies and discusses the implications of fallacies and/or logical

Response clearly and comprehensively assesses the reasonableness of assumptions in a given argument.

Response provides a detailed and compelling analysis of implications of

0 Not Present

1 Needs Improvement

2 Meets Expectations

3 Exceeds Expectations

fallacies or logical weaknesses in a given argument.

weaknesses in a given argument.

fallacies and logical weaknesses in a given argument.

Learning Objective PS 5.2: Generate reasonable and appropriate assumptions.

Assumptions are missing.

Response does not adequately present and discuss key assumptions in an original argument.

Response presents and discusses key assumptions in an original argument.

Response justifies the reasonableness and need for assumptions in an original argument.

Learning Objective PS 5.3: Assess multiple perspectives and alternatives.

Assessment of multiple perspectives is missing.

Response does not identify nor adequately consider multiple perspectives or alternatives.

Response identifies and considers multiple perspectives and alternatives.

Response justifies selection of chosen alternative relative to others.

Learning Objective PS 5.4: Use problem-solving skills.

Problems and solutions are not identified.

Response presents solutions, but they are ineffective in addressing the specific problem.

Response presents solutions that are practical and work in addressing the specific problem.

Response presents compelling supporting arguments for proposed solutions.