Case Study Three: The DMAIC Process

OL 324: Case Study Three Analysis Rubric Prompt: For this case study, you can use the process improvement example that you addressed in the Module Five discussion, or you can choose to select a different process for this case study. This case study will ask you to use the DMAIC process for your process improvement project. The basis of this case study will follow Table 13-2 in your textbook (as described by Free Quality), the Six Sigma process, DMAIC:

 Define the project goals and customer (internal and external) deliverables.

 Measure the process to determine current performance.

 Analyze and determine the root causes of the defects.

 Improve the process by eliminating defects.

 Control future process performance. Provide at least one paragraph for each DMAIC step as noted above. Be creative and apply research, course concepts, tools, and techniques to help improve your process. Requirements of Submission: The case study assignments must follow these formatting guidelines: double spacing, 12-point Times New Roman font, and one- inch margins. Each case study should be one to two pages in length. Include at least two sources of research and follow APA guidelines for citations and references. Instructor Feedback: This activity uses an integrated rubric in Blackboard. Students can view instructor feedback in the Grade Center. For more information, review these instructions.

Critical Elements Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

DMAIC Process Includes all of the main DMAIC steps and requirements and cites multiple examples for illustration purposes

Includes most of the main DMAIC steps and requirements and cites examples for illustration purposes

Includes some of the DMAIC steps and requirements

Does not include any of the DMAIC steps and requirements

25

Inquiry and Analysis Provides in-depth analysis that demonstrates a complete understanding of multiple concepts

Provides an in-depth analysis that demonstrates an understanding of some concepts

Provides an analysis that demonstrates a minimal understanding of concepts

Does not provide an analysis 20

Integration and Application

All of the course concepts are correctly applied

Most of the course concepts are correctly applied

Some of the course concepts are correctly applied

Does not correctly apply any of the course concepts

15

Critical Thinking Draws insightful conclusions that are thoroughly defended with evidence and examples

Draws informed conclusions that are justified with evidence

Draws logical conclusions but does not defend with evidence

Does not draw logical conclusions

20

Research Incorporates many scholarly resources effectively that reflect depth and breadth of research

Incorporates some scholarly resources effectively that reflect depth and breadth of research

Incorporates very few scholarly resources that reflect depth and breadth of research

Does not incorporate scholarly resources that reflect depth and breadth of research

10

Writing (Mechanics/Citations)

No errors related to organization, grammar and style, and citations

Minor errors related to organization, grammar and style, and citations

Some errors related to organization, grammar and style, and citations

Major errors related to organization, grammar and style, and citations

10

Earned Total 100%