3-3 Discussion Communications In Action
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OL-1253-3interactivediscussionscenario.docxOL-125 Module Three
Welcome
You’re in the Manager’s Seat
Communication in Action
New Management
Sarah is a manager at a local restaurant that has recently been purchased by new owners.
Wait Staff training
The new owners have worked extensively with Sarah in illustrating their concept and how they want customers to be treated, and Sarah has shared this same messaging with the wait staff, but they do not seem to be getting the message as she intended it.
Bad waiter, good waiter
Some are giving customers lackluster service, while others are giving good service but spending too much time with each table and neglecting other customers.
Trouble at the restaurant
The owners are getting frustrated with Sarah for her seeming lack of ability to change the behavior of the servers, customers are getting frustrated with the inconsistent service, and the wait staff is complaining about lower-than-average tips.
All day Workshop
Sarah has been given a final chance to turn the behavior of the wait staff around and has scheduled a full-day workshop for them that she will deliver.
Discussion: Communications in Action
After reviewing Module Three and the results of your communication and problem=solving skills assessments, describe how you would design and construct the workshop for the wait staff.
Please go to the discussion board to participate in this conversation with your classmates.
OL
-
125 Module Three
Welcome
You’re in the Manager’s Seat
Communication in Action
New Management
Sarah is a manager at a local restaurant that has recently been purchased by new owners.
Wait Staff training
The new owners have worked extensively with Sarah
in illustrating their concept and how they want
customers to be treated, and Sarah has shared this same messaging with the wait staff, but they do not
seem to be getting the message as she intended it.
Bad waiter, good waiter
Some are giving customers lack
luster service, while others are giving good service but spending too
much time with each table and neglecting other customers.
Trouble at the restaurant
The owners are getting frustrated with Sarah for her seeming lack of ability to change the behavior of
the servers, customers are getting frustrated with the inconsistent service, and the wait staff is
complaining about lower
-
than
-
average tips.
OL-125 Module Three
Welcome
You’re in the Manager’s Seat
Communication in Action
New Management
Sarah is a manager at a local restaurant that has recently been purchased by new owners.
Wait Staff training
The new owners have worked extensively with Sarah in illustrating their concept and how they want
customers to be treated, and Sarah has shared this same messaging with the wait staff, but they do not
seem to be getting the message as she intended it.
Bad waiter, good waiter
Some are giving customers lackluster service, while others are giving good service but spending too
much time with each table and neglecting other customers.
Trouble at the restaurant
The owners are getting frustrated with Sarah for her seeming lack of ability to change the behavior of
the servers, customers are getting frustrated with the inconsistent service, and the wait staff is
complaining about lower-than-average tips.
