1500 words/ report

Communications 101

Sarah Kellert, P.E. Contech Engineered Solutions

Introduction

 Oklahoma State Graduate Go Pokes!!

 6 Years Consulting Bridge and Dam Design

 Hobbies – Family/Friends

 12 Years Technical Sales and Marketing

• Presentation Skills

Topics for Discussion

• Email Content and Format

• Meeting Etiquette

• Resume Building

Presentation Skills

Presentations

• Small Voice vs. Big Voice

• To Read or Not To Read

• Blocking and Movement

• Gestures – Meaningful or Excessive

• You: The Expert

[Add a graphic that provides evidence of what you learned]

Small Voice vs. Big Voice

Presentations

• Small Voice vs. Big Voice

• To Read or Not To Read

• Blocking and Movement

• Gestures – Meaningful or Excessive

• You: The Expert

[Add a graphic that provides evidence of what you learned]

To Read vs. Not To Read

READING YOUR NOTES

OR SLIDES

Visuals are processed 60,000 times faster than text. – 3M

Presentations

• Small Voice vs. Big Voice

• To Read or Not To Read

• Blocking and Movement

• Gestures – Meaningful or Excessive

• You: The Expert

[Add a graphic that provides evidence of what you learned]

Blocking and Movement

Presentations

• Small Voice vs. Big Voice

• To Read or Not To Read

• Blocking and Movement

• Gestures – Meaningful or Excessive

• You: The Expert

[Add a graphic that provides evidence of what you learned]

Gestures – Meaningful or Excessive

Presentations

• Small Voice vs. Big Voice

• To Read or Not To Read

• Blocking and Movement

• Gestures – Meaningful or Excessive

• You: The Expert

[Add a graphic that provides evidence of what you learned]

You: The Expert

Meeting Etiquette

Meeting Etiquette

• YOUR PHONE!

• Body Language and Seating

• Hearing vs. Listening

• Seating

Your Phone/Device/Watch

“Before a job interview or business meeting, replace your phone with a newspaper.”

Meeting Etiquette

• YOUR PHONE!

• Body Language and Seating

• Hearing vs. Listening

• Seating

Body Language

Negative • Arms Crossed • Legs Crossed Away • Frowning • Touching Face/Nose/Ears • Fidgeting • Overexuberance Positive

• Hands in Pocket • Facing Person/Leaning Towards • Smiling/Nodding • Hands Open in Agreement • Mirroring Their Actions • Strong Handshake

Seating

Diffuse a situation by

aligning yourself side-by-side with

a person.

Sit in collaboration

with your team or constituent.

Meeting Etiquette

• YOUR PHONE!

• Body Language

• Hearing vs. Listening

Hearing vs. Listening

Hearing is simply the act of perceiving sound by the ear. If

you are not hearing- impaired, hearing simply

happens.

Listening, however, is something you consciously choose to

do. Listening requires concentration so that your brain processes meaning from words

and sentences.

Email Content and Format

Email Content – The “NOs”

• Emoticons or Shortened Phrases

• Anything Negative or Used Against You Legally

• Emotional Responses or Sticky Situations • Write, Read, Walk Away, Reread, Edit • Pick up the Phone and Call

• Undermining Words • “I’m sorry to bother you, but…”

• Resignations

Email Format

Resume Building

Resume – Bad Example

Resume – Good Example

• Consistent Formatting

• Verb Tense

• One Page

• Eye-Appeal

• Concise and Descriptive

Summary

Summary

• Practice, practice, practice and YOU CAN be a Presentation BOSS!

• In meetings, Body Language speaks louder than words. Show Respect!

• Emails are meant to pass along information. Leave personal conversations to phone calls!

• Your Resume is your first impression – make it stick!

Questions

Sarah Kellert, P.E. Contech Engineered Solutions

Email: [email protected] Phone: (918) 706-7792