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CareerOneStop Occupation Profile

Gambling Managers

Description: what do they do?

Plan, direct, or coordinate gambling operations in a casino. May formulate house rules.

Also known as:

Bingo Manager, Casino Manager, Casino Shift Manager, Gaming Director, Gaming Manager, Slot Manager, Slot Operations Director, Table Games Manager, Table Games Shift Manager

Career video

https://cdn.careeronestop.org/OccVids/OccupationVideos/11-9071.00.mp4

Transcript: The excitement and fun of betting at the racetrack or in a casino relies on knowing gaming services workers are maintaining the house rules. Gaming services workers need honesty, integrity, and the ability to stay calm while serving customers in the sometimes frantic environment of gambling establishments. Gaming managers and supervisors direct and oversee gaming operations and staff. They circulate among the tables and slot machines to make sure everything runs smoothly. They explain house rules, ensure payouts are correct, and call security staff when needed. Gaming dealers run table games such as craps, blackjack, and roulette. Dealers explain game rules, announce each player’s moves, and cue players’ turns. Dealers also calculate and pay out winning bets, and collect when players lose. Gaming and sports book writers and runners take bets on sporting events, and run games such as bingo and keno. They also verify tickets or winners and pay out winnings. Gaming cage workers are responsible for exchanging customers’ cash for the chips used to play, and then back again from chips to cash. Because most gambling establishments are open 24/7, it’s typical in these fields to work nights, weekends, and holidays. Most gaming jobs require a high school education, although gaming managers may need a college degree for some positions. Customer service skills are needed in all positions.

Outlook: will there be jobs?

United States

3,900 2020 Employment

4,700 2030 Employment

20% Percent change

400 Annual projected job openings

New job opportunities are very likely in the future.

Find job openings

Projected employment

Compare projected employment

Typical wages

Annual wages for Gambling Managers in United States

Location United States

10% $46,540

25% $58,640

Median $75,470

75% $99,350

90% $139,680

See more wages

Education and experience: to get started

People starting in this career usually have:

High school diploma or equivalent

Less than 5 years work experience

No on-the-job training

Programs that can prepare you:

Casino Management.

Typical education

How much education do most people in this career have?

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Certifications: show your skills

Let employers know you have the skills to do well at this job. Earning a certification can help you:

Get a job

Get a promotion

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Licenses: do you need one?

Some states require an occupational license to work in this career.

Find license details for your state

Apprenticeships: learn on the job

Apprenticeships combine paid on-the-job-training with classroom lessons.

Find apprenticeship opportunities

Activities: what you might do in a day

Monitor activities of individuals to ensure safety or compliance with rules.

Communicate organizational policies and procedures.

Monitor flow of cash or other resources.

Resolve customer complaints or problems.

Promote products, services, or programs.

Prepare staff schedules or work assignments.

Maintain personnel records.

Maintain knowledge of current developments in area of expertise.

Determine pricing or monetary policies.

Monitor resources.

Conduct financial or regulatory audits.

Conduct employee training programs.

Evaluate employee performance.

Interview employees, customers, or others to collect information.

Hire personnel.

Collect payments for goods or services.

Manage guest services.

Develop organizational policies or programs.

Compile operational data.

Knowledge

People in this career often know a lot about:

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills

People in this career often have these skills:

Speaking - Talking to others.

Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.

Coordination - Changing what is done based on other people's actions.

Management of Personnel Resources - Selecting and managing the best workers for a job.

Social Perceptiveness - Understanding people's reactions.

Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.

Active Listening - Listening to others, not interrupting, and asking good questions.

Service Orientation - Looking for ways to help people.

Time Management - Managing your time and the time of other people.

Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.

Instructing - Teaching people how to do something.

Writing - Writing things for co-workers or customers.

Active Learning - Figuring out how to use new ideas or things.

Persuasion - Talking people into changing their minds or their behavior.

Reading Comprehension - Reading work-related information.

Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.

Negotiation - Bringing people together to solve differences.

Abilities

People in this career often have talent in:

Oral Comprehension - Listening and understanding what people say.

Deductive Reasoning - Using rules to solve problems.

Oral Expression - Communicating by speaking.

Problem Sensitivity - Noticing when problems happen.

Speech Recognition - Recognizing spoken words.

Speech Clarity - Speaking clearly.

Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.

Near Vision - Seeing details up close.

Written Comprehension - Reading and understanding what is written.

Written Expression - Communicating by writing.

Information Ordering - Ordering or arranging things.

Far Vision - Seeing details that are far away.

Related occupations

First-Line Supervisors of Office and Administrative Support Workers

Administrative Services Managers

First-Line Supervisors of Gambling Services Workers

General and Operations Managers

First-Line Supervisors of Retail Sales Workers

Residential Advisors

Lodging Managers

First-Line Supervisors of Personal Service Workers

First-Line Supervisors of Material-Moving Machine and Vehicle Operators

First-Line Supervisors of Non-Retail Sales Workers

This information was retrieved on November 09, 2021 at 11:28 PM Eastern Time from Occupation Profile at CareerOneStop (www.CareerOneStop.org), sponsored by the U.S. Department of Labor, Employment and Training Administration.

https://www.CareerOneStop.org/Toolkit/Careers/occupations/occupation-profile.aspx

Occupational descriptions, outlook data, sample titles (“Also known as”), activities, knowledge, skills, abilities, interests, tasks, and related occupations come from the O*NET 26.0 Database (https://www.onetcenter.org/database.html) by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) license. O*NET® is a trademark of USDOL/ETA.

Career videos were developed by CareerOneStop (https://www.careeronestop.org/Videos /CareerVideos/career-videos.aspx). Video content is based on data from the USDOL’s Bureau of Labor Statistics website Occupational Outlook Handbook (https://bls.gov /ooh/home.htm) and O*NET OnLine (https://www.onetonline.org/), sponsored by the USDOL/ETA. The video creation platform, WOCHIT, was used to produce the career videos.

Outlook data (“Will there be jobs?”) come from O*NET at the USDOL/ETA (https://www.onetonline.org/find/bright and https://www.onetcenter.org/bright /2019/mnm_outlook.html).

State employment projections data for 2018-28 are from Projections Central(http://www.projectionscentral.com) and each state’s Labor Market Information office

National employment projections data come from the USDOL’s Bureau of Labor Statistics, Employment Projections program (https://www.bls.gov/emp), Employment by detailed occupation, 2020 and projected 2030.

Wage data are from the USDOL’s Bureau of Labor Statistics Occupational Employment Statistics, May 2020. (https://www.bls.gov/oes)

Typical education needed for entry (“Education and experience: to get started”) comes from USDOL’s Bureau of Labor Statistics, Employment Projections program, Education and Training Data, Education and training assignments by detailed occupation, 2020 (https://www.bls.gov/emp/documentation/education-training-system.htm).

Education and attainment data (“Typical education”) are from the U.S. Department of Labor, Employment Projections, Education and Training Data, Educational attainment for workers 25 years and older by detailed occupation, 2018-19 (https://www.bls.gov /emp/documentation/education-training-system.htm).