Stake holder presentation

Interdisciplinary Plan Proposal 1

Interdisciplinary Plan Proposal 2

Interprofessional Plan Proposal

Hawanatu Conteh

Capella University

NURS FPX4010- Leading People, Process and Organizations in Interprofessional Practice

Instructor: Abigail Mitchell

October 2021

Introduction

During my interview with Emma, the administration, lack of transparency, and higher cost for services are identified in the healthcare facility. I understood that the lack of transparency and higher cost for services is due to a non-user-friendly computer system used in billing. One of the billing specialists confided in our phone conversation during my interview with Emma.

In this paper, I intend to complete an interview with the facility's information technology (IT) manager about their system used in billing. I will outline the objectives of this planning proposal, explain how the implementation of a new billing system can affect patient care outcomes. Explain how "change theory" and leadership strategy can help in interdisciplinary collaboration in the proposal plan. I will also discuss the interdisciplinary collaboration plan and the resources needed in implementing the proposed plan.

Interdisciplinary Plan Proposal

During an interview with Mr. Warren, the information technologist who leads the head of the IT department revealed that the hospital has difficulty integrating a more transparent billing system. A transparent billing system implementation has been complex due to a lack of financial resources and personnel reluctance. This is partly due to employees' lack of awareness of the benefits and importance of transparent and more integrating systems, their lack of understanding of how to use them, and their lack of familiarity with computer programs. By expediting the delivery process, the effective use of healthcare informatics, such as electronic billing systems, can improve the quality and provide a convenient payment experience for patients (Tanwar et al., 2020).

Objective

We intend to promote healthcare IT adoption, mainly using an E-billing system, resulting from the proposal's multidisciplinary approach, to serve patients better. Other objectives of the strategy include improving healthcare efficiency and lowering costs, increasing interdisciplinary collaboration, reducing employee workload, and ensuring patient privacy and data security. Attaining these objectives will be critical in assisting the organization in solving specific healthcare difficulties that may impact patient care.

Questions and Predictions

1. How will the quality and safety of patient care at Dignity Healthcare improve now that the E-billing system is in place?

E-billing system will improve communication and relationships between healthcare providers, patients, and their families. It will allow patients to better manage their medical bills through patient portals and personal health records, reduce billing errors, and be more transparent with the prices (Borkowski & Meese, 2020). The E-billing system will help healthcare practitioners enhance their workflows by minimizing their time looking for errors in billing. It makes it easier for them to care for many patients by providing transparent and accurate patient bills.

2. Will the multidisciplinary approach make a significant impact on the healthcare crisis?

The plan's purpose is to make the healthcare billing system as efficient and straightforward as feasible. The team will use an interdisciplinary approach to ensure all key stakeholders understand why and how the system should be deployed. The plan proposal will benefit everyone, from patients and employees to the entire corporation.

3. Is it possible to guarantee collaboration with the implementation of interdisciplinary plans successfully?

The efficacy of the E-billing system depends on interdisciplinary teamwork. With a successful implementation of the plan, there will be an increase in collaboration among the organization's healthcare providers. The collaboration will be accomplished by coordinating patient care on an informed basis at any time and place, providing accurate patient files to allow collaborative clinical decision-making based on shared data, and improving workflow to further the cause.

Change Theories and Leadership Strategies

When it comes to the deployment of health information technology, poor leadership is a crucial concern—Lewin's paradigm. According to the theory, leaders can utilize a structured approach to help them understand the causes for change, navigate the change process, and achieve their objectives. It is also a good model for studying adaptation and finding the forces that are either driving or hindering it, as Lewin calls it. Driving forces elicit change, and these forces assist an organization in achieving its objectives. Resistance forces act against people who want to change things and make it more challenging to do so. Change can occur only when driving forces surpass restraining forces or when restraining forces outweigh driving forces (Borkowski & Meese, 2020).

Unfreezing entails supporting facility’s employees in letting go of old behavior habits and overcoming opposition and group conformity. This might be a challenging procedure. Information may be generated through brainstorming and cooperation meetings involving the entire team. In other to get to the unfreezing stage, the facility’s management will train their employees on the importance of using an E-billing system to provide transparent and accurate pricing. Educating staff about why they should change helps increase the driving factors and eases the transition to the second phase, change/moving. At this point, possible motivators include the belief that the electronic system will make it easier to access correct and complete patient data, the desire to improve price documentation procedures, previous experience with computer applications, financial resources, and proper training.

Efforts are made to increase the driving force or lessen the constraint during the moving phase. People must be made aware of how their activities will benefit the company to achieve the desired state. Individuals are more inclined to support changes and participate actively in change activities when they know the benefits of the common condition, which helps propel the shift forward and make it happen. By partnering with workers today, informaticists may assist them in grasping the benefits of the E-billing system. Some employees will likely develop negative attitudes and feelings regarding the actual change process once it is implemented. If this is the case, the unfreezing technique may be used.

The unfreezing phase begins when the equilibrium state is reached. As a result, the organization's standard operating procedures and practices are revised to reflect the changing circumstances. In other to prevent staff from revert to their previous state, the transformation must be maintained and reevaluated regularly. Support strategies such as rewards, policies, champion leadership, and education are just a few examples. It should be examined continuously to see if the new system meets professional, personal, and organizational goals or if any further changes are needed to advance the system.

Then aligning efforts toward the desired, new level of behavior, ultimately executives of a healthcare business have a big say in whether their employees are willing to change. According to Kurt Lewin's theory, organizational transformation should not be complex. Unfreezing-change Refreezing is a simple concept that can better understand how organizations evolve through time (Borkowski & Meese, 2020). He believes that change begins with recognizing that something needs to be changed, establishing this new state as usual. To overcome it, organizational leaders must replace their long-held knowledge with further information.

Team collaboration strategy

The success of the interdisciplinary strategy depends on the cooperation of the team's members from many disciplines. A roll-out manager for an E-billing system will spell out requirements and stick to deadlines. In addition, he will ensure that the project's various stages communicate and work together flawlessly. The project manager oversees all parts of planning, design, development, implementation, and testing.

The billing manager will design a new billing system that processes claims correctly and rapidly using the E-billing system. The billing department can provide insight into the general efficiency and correctness of the system when it comes to processing claims.

Nurse leaders in other departments will use this E-billing system to facilitate communication between themselves and healthcare practitioners in other organizations. This individual oversees defining the system's software and hardware requirements and organizing services to achieve those requirements.

The interdisciplinary group's collaboration strategy will include defining roles and responsibilities for each team member. If the plan is to be implemented successfully, each team member must understand their roles and commit to achieving them (Morley & Cashell, 2017). When team members understand what is expected of them, they may work together and communicate more effectively—these aids in reducing conflicts and promoting team cohesion.

Delegation will be another technique of collaboration. Project managers can use panels and anybody else to delegate tasks and responsibilities to other team members (Morley & Cashell, 2017). As a result, team operations will run smoothly and efficiently, allowing everyone to focus on their areas of expertise. The delegation also encourages collaboration, making it easier to meet set goals.

Organizational resources required

The plan's successful implementation necessitates sufficient financial and human resources. More personnel are needed to keep the system working smoothly. The facility will spend $120,000 per year on medical assistants, two additional IT specialists, and one administrative staff. The project manager will work half-time for three months and be paid $31,000 to save money. The training is projected to cost $5,600 per day. In other to help maintain the system, a $45,500 annual budget will be required. Vendor fees for software, interfaces, and training total will be about $60,700. The entire cost of the database server, desktop computers, and printers will be roughly $6000. Suppose the approach is not implemented or fails. The implementation of the strategy will be funded with a total of $350,000. If the approach is not executed or fails along the way, more outstanding legal fees from medical errors, duplication of procedures such as laboratory testing, and higher employee turnover due to dissatisfaction with time-consuming manual processes would ensue.

In conclusion, affordable and a more transparent healthcare cost is essential for a better patient outcome which will prevent harm to patients, prevent legal repercussions due to errors in billing. Implementing a more user-friendly billing system will ensure patients are charged correctly for services provided, will improve employee performance and a more productive workday.

References

Borkowski, N., & Meese, K. A. (2020). Organizational behavior in health care. Jones & Bartlett Learning.

Morley, L., & Cashell, A. (2017). Collaboration in health care. Journal of Medical Imaging and Radiation Sciences, 48(2), 207-216. https://doi.org/10.1016/j.jmir.2017.02.071

Tanwar, S., Parekh, K., & Evans, R. (2020). Blockchain-based electronic healthcare record system for healthcare 4.0 applications. Journal of Information Security and Applications, 50, 102407. https://doi.org/10.1016/j.jisa.2019.102407