tool kit

A) Weekly Assignment 4: Conflict Resolution Tactics to Avoid

Article: https://www.verywellmind.com/conflict-resolution-mistakes-to-avoid-3144982

Read the article above and answer the following questions:

1. Which of the 10 tactics described in the article have you witnessed the most in conflicts you have experienced? Describe the tactics and why they are not helpful in conflict resolution.

2. Identify at least one of the 10 tactics described in the article that you engage in the most (meaning you engaged in these tactics on your end of the conflict). Define this tactic and describe why it is not helpful in conflict resolution.

3. List one example for how EACH of the 10 tactics to avoid would look in an active conflict. Ex: Overgeneralizing – I address my coworker for ALWAYS showing up late for shift report.

4. For EACH of the 10 tactics to avoid, describe a better strategy you could use to avoid exacerbating a conflict. Ex: Overgeneralizing – I would specifically address my coworker on the 3 recent times he/she was late for shift report without saying ALWAYS.

5. Choose one of the 10 tactics to avoid and describe how you would handle someone who is using that tactic on you during a conflict.

B ) Discussion Board 4 - Building a Toolkit

Initial Post: Read the Reading & Resources folder and watch the attached videos. Respond to the following and use at least one source.

#1 Let's put it all together and build your toolkit for conflict resolution. Name a major trigger for you that can often cause conflict in one area of your life. (Ex: You feel disregarded or left out at work when your coworkers do not communicate with you.) Discuss how it makes you feel and what type of conflict you experience.

#2 Discuss 3 strategies from ones we discussed in this course that you can use to resolve this conflict in the future and prevent the conflict from happening again.  

#3 What is something that you will need to work on more to improve your conflict resolution skills and add to your toolbox for solving conflicts?   

.  Cite all source(s) used in the text as well as in a reference section using APA format.

Sources should be credible and published within 5 years. Do not use a wiki, blog, or source that is not backed by a valid organization.

Reading & Resources

Everyone experiences conflict at some point in time. Read "The Inspired Workplace" to find out how you can promote a more peaceful environment and resolve conflicts.

The majority of conflict resolution deals with building relationships. We talked about communication and how to avoid toxic behaviors or ineffective resolution methods. Let's take a look at how we can build relationships centered on trust. Watch the following 2 part video:

Play Video

Play Video

We have also discussed some general mistakes to avoid when trying to communicate and resolve conflict. Read the following brief article on "Conflict Resolution Mistakes to Avoid" that describes several tactics to avoid all together when resolving conflict. These are very common mistakes to make in any type of conflict.

NSG 291 – July 2019