Operations Management Report for Markeaton Park

1. Understand the operations function as a mechanism for competitive advantage.

2.Recognise the need to maintain and improve operations to meet demanding quality standards and customer expectations

3.Understand the role of design, planning, control and improvement in the operations function, and be able to apply this knowledge to practical workplace/case study situations

1. As an initial step, you are required to investigate and discuss various operational aspects of Markeaton Park. To do this, you will:

a) Identify and discuss what you may consider the most important: • Inputs (including the transforming and transformed resources), • Transformational operation/process, • Outputs (pure products, a mixture of products and services, pure services) of the park’s

operations b) Conduct the value chain analysis and define the importance/impact of different

stakeholders. c) Identify and briefly discuss the effectiveness of the capacity planning strategy that you

consider Managers of the Markeaton Park may be following d) Identify and briefly discuss the effectiveness of the Markeaton Park layout

2. You are required to make recommendations to improve the operations of Mundy Play Centre, Craft Village, and Markeaton Park. These recommendations could include, but are not limited to, improvements and addition of facilities, activities, and attractions. Your proposals must generate positive income for the Park. (Do not spend time writing about the things that are being done. Explore new attraction and approaches, which are not covered in their existing plans.) Your recommendations should also address the challenges mentioned in the case study description. (40 % marks)

3. Professional presentation and format – appropriate academic citations, references, etc. (10% marks)

4. Provide a 250 words description about your Skills Development during this module and specifically by undertaking the Course Work 2. (10% marks)

3000 words

1. Intro

2. Identify the problem (current situation)

a. Layout

b. Process flow

c. Cause-effect diagram

i. Strategy

3. Value chain analysis

a. Inputs

b. Transformational process

c. Outputs

d. strategy

4. Reccomendations

a. PDCA model DMAIC model

b. Results (new ideas)

c. Job design

d. Quality mapping

e. Layout