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Design a Qualitative Study

BUS-7380 Assignment # 7

Elton Norman

Dr. Vicki Lindsay

15 November 2019

Greetings Elton,

Within this signature assignment for assignment number seven, you were to use 6-10 pages of text and 15-20 Scholarly peer-reviewed sources and answer the following parts of your assignment. These parts should be pieced from your feedback from your past assignments within this course. The assignment stated that you should have at least these following parts, within the paper:

Statement of problem. Provide a clear justification with evidence on why this study is relevant to your field and worthy of doctoral-level study. Support your efforts using 3 scholarly sources published within the past 5 years to ensure relevancy. Remember, the problem statement should reflect your degree type (applied or theory-based).

Purpose statement. Apply the script introduced in this course and your instructor’s feedback to produce an accurate and aligned problem statement.

Research question. The qualitative research query must be framed to deeply probe and investigate a problem. How, why, and what strategies are the best terms to include in your research question.

Defend your choice to use the qualitative methodology to research your identified problem. Synthesize 2 or 3 sources to support your arguments.

Defend your choice to use a specific qualitative research design. Synthesize 2 or 3 sources to support your arguments.

Explain how and why you will select participants from a specific population. Include citations for the identified population, the sampling method.

Identify and support with citations:

Data collection steps ≤==YOUR DATA COLLECTION METHOD NEEDS MORE INFORMATION

Ethical protection of human subjects

Logically define the steps in data analysis

How the four elements of trustworthiness could be addressed.

Anything above that is highlighted needs more information. It did not have sufficient information to pass that part of the assignment. If you have any questions about this or anything that is written in your feedback, please feel free to contact me.

***************

The feedback process consisted of a four-part summary (four-parts listed below), a few short, location-specific balloon-comments found within the margins of the text, and the highlighting of grammar, punctuation, or APA styling errors found within the text. Make sure that you view your document with the track changes (review toolbar) set to ALL MARKUP to be able to see all the comments.

The summary is split into four parts. These four parts consist of grammar/punctuation, conformity with APA style citations, conformity with APA style references, and content. The order of the parts listed does not intend to emphasize the importance of the parts as the content is always the most important part of the assignment. Therefore, it is listed in the end because normal memory concentrates on what was heard / read last.

What was found:

Grammar/ Punctuation

There are a lot of grammar and punctuation problems throughout the assignment. Most of these problems deal with punctuation errors. Most of these punctuation errors are problems with comma placement. You have a run-on sentence because your compound sentences are missing separators. There are also problems with commas missing between introductory phrases and phrases that begin with the word "which" throughout your paper. This has been explained numerous times within other submissions' feedbacks. The need for proofreading is crucial. For more information on this problem, see the document for the exact places where the errors occur.

This is the first time that this has occurred within your papers that I remember. But, you do not have tabs for your paragraphs. In an APA paper, you differentiate your paragraphs by using five spaces for the first line. I believe that most of your other papers held to this rule. For some reason, this paper strayed from that important APA rule.

Do not used the first- or second-person viewpoint in your writing of an APA style research paper for NCU other than within the methodology section of your research paper.

APA style citations

The citations found in the text are mostly in APA format. Some are incorrect.

Citations are needed throughout a large portion of this paper. Citations are missing in many areas where ideas and facts are not global knowledge. Note the large areas within your paper where the citations are missing.

APA style references

The references are not formatted using APA. Your references are not in alphabetical order. Most all of them are missing where they were published if they were in books, the digital object identifier if they were scholarly journal articles, and the URL if they were websites. Where you have found the source is extremely important. The format of your reference page is not in APA style. You are missing many parts to your source, you are not using hanging indentations, and there are no italics used.

Content

There is an introduction to your research paper. However, there is no problem statement section to this paper. You do have a section that is named research problem. If this is your idea of the statement of the problem, you will need to make sure that you use the correct terminology within your research paper. A correct statement of the problem needs to have around 100 to 300 words within it to clearly explain what the problem is and to explain why research is needed in that area. Within this research problem, you are not explaining the same thing as a statement of the problem. You have not explained why research is needed within the area. You have explained that diversity should exist at AT&T because it has a large majority of a minority. This is not a correct problem statement.

Within your paper, you must pay attention to detail and have the same detail throughout the entire paper. In the data collection section, you state you will be using human resource officers from many companies as your sample.you state that you will use employees from the Pepsi Corporation. Which is it? If you place your population and sample in one place and at the beginning of your methodology, you will not have this problem. Note the method that many of your research journal articles use. Notice where they put who, what, when, and where they will conduct their data. You should use the same method that APA style sources use. You never state whom the population consists of and how many the sample will consist of.

If you have any questions about any part of this, please feel free to contact me via Skype or NCU email.

V. Lindsay, PhD 18.25 /25 11/21/19

Introduction Diversity refers to all dimensions that can be used to bring out difference between people and groups. The dimensions which are involved in diversity can either be invisible or visible. The presence of diversity in the workplace can be seen in the workplace through the representation of all types of race, ethnicity, age, and gender. The employees of a diverse business are the ones who have distinct qualities and elements which are different from one another (Buckingham, 2012). Workplace diversity has also been defined as the broad range of differences between people which influence the way people achieve business results and interact with one another (Hazard, 2004). The different elements of diversity include action, beliefs, ad values which should vary in terms of age, physical abilities, lifestyle, gender, and ethnicity. The management of these elements can lead to problems in the workplace when using the old elements of administration. There are many components of workplace diversity which include the management of diversity, the problems associated with diversity, and many more. Diversity has been found to affect the job satisfaction of the employees as well as the diversity awareness (Thurlow, Mills, & Mills, 2018). In the past the supervisors and managers were looking for a workplace that is homogenous but nowadays they are looking to have a workplace that is different with a wide range of individuals. Managing diversity is based on the assumption that having different types of employees leads to new methods of working together which will enhance productivity and morale (Hieker & Rushby, 2016). Each employee in a diverse workplace will look at creating policies and building skills that will shape their attitudes and workplace behaviors. There are several elements required in workplace diversity but the major one is equal employment opportunity. Equal employment opportunity warrants treatment of employees in an impartial and fair manner. Research Problem The core to social justice in the business is ensuring that it remains a place of diversity that ensures the recognition of liberties and basic rights at the same time promoting an atmosphere of trust. Research has shown that more racial and gender diversity leads to more customers and revenue an example being AT&T where 42 percent of employees are people of color (Parsi, 2019). General Business Problem Diversity is now a core part of every workplace but the majority of business are not aware of the benefits or the methods that they can use to promote diversity at the workplace. Specific Business Problem Businesses today need to understand how they can leverage on diversity to increase productivity and workplace and employee satisfaction. Rationale The qualitative research methodology is a critical market research method as it focuses on getting data through some form of conversational communication. The qualitative approach to research focuses not only on what people think but why they think so. An example of a method that is used in qualitative research is in-depth interviews. The qualitative approach helps in probing respondents and understanding their feelings and motivation. The qualitative approach to research will help in this case to dig deeper and understand the views of people when it comes to diversity in the workplace. Qualitative research methods were not common in research but in social and behavioral sciences. The business world today is more complicated and it is critical to make sure that we understand all aspects of a concept and this can be best done through a descriptive and communicative approach. There are various methods that are used in qualitative research. There are one-on-one interview, focus groups, ethnographic research, case study research, record keeping and process of observation. There are various reasons why the qualitative approach is the best one when studying diversity in the workplace. The first one is that it provides detail and depth on the matter being studied. The qualitative approach will go deeper when looking at diversity and analyze the feelings, behaviors, and attitudes of the respondents regarding the issue of diversity. The qualitative approach is also good in studying diversity because it creates a sense of openness. It will encourage one to expand and open up new topics that can be studied which might not have been captured initially. Diversity is a human experience and a qualitative approach will help in simulating individual experiences regarding the topic. The actions will be understood better when individual experiences are clearly presented. The diversity in businesses can also be best studied by looking at it using qualitative method because it avoids making prejudgments. It helps understand why a certain response was given. The outcome of the study using qualitative methodology is to come up with workplace diversity solutions. It is important for the study to provide solutions to the problem of workplace diversity. The diversity will be permanent in the workforce because of globalization and it is up to companies to create better action plans to accommodate the present business environment. The workplace diversity is today very prominent in the workplace. Creating a strong diversity plan needs to be the first thing that any business should do prior to anything that is related with a diverse workplace and workforce. Comment by Vicki Lindsay, PhD: Commas are needed on each side of this clause. Comment by Vicki Lindsay, PhD: As in prior feedback, I have stated that you need to add a comma before any statement that starts with the word which. From now forward, I will be highlighting these problem areas. Comment by Vicki Lindsay, PhD: If there are more, explain what they are. Comment by Vicki Lindsay, PhD: You need to explain why diversity awareness is important. Comment by Vicki Lindsay, PhD: The introductory clause needs a comma to separate the introductory clause from the rest of the sentence. If more of these are found, I will highlight them to show the problem area. Comment by Vicki Lindsay, PhD: This is a run-on sentence. Nowadays is a introductory clause that needs a comma to separate it from the rest of the sentence. Comment by Vicki Lindsay, PhD: This is a run-on sentence. Comment by Vicki Lindsay, PhD: Is this the problem statement? Make sure that you use the correct terminology within your research paper. The statement of the problem needs to have around 100 to 300 words within it to clearly explain what the problem is and to explain why research is needed in that area. Within this research problem, you are not explaining the same thing as a statement of the problem. You have not explained why research is needed within the area. You have explained that diversity should exist at AT&T because it has a large majority of a minority. This is not a problem statement. Comment by Vicki Lindsay, PhD: Unclear what this means. Comment by Vicki Lindsay, PhD: Because you are not using AT&T as your company, leave the example out of this section. you can add it to your literature review if you are including one. Comment by Vicki Lindsay, PhD: Citation is needed. Comment by Vicki Lindsay, PhD: Citation is needed. Comment by Vicki Lindsay, PhD: Citation is needed. Comment by Vicki Lindsay, PhD: Citation is needed. Comment by Vicki Lindsay, PhD: Citation is needed. Comment by Vicki Lindsay, PhD: Citation is needed. Comment by Vicki Lindsay, PhD: Citation is needed. Comment by Vicki Lindsay, PhD: Citation is needed. Comment by Vicki Lindsay, PhD: Citation is needed.

Purpose Statement The purpose of this qualitative study is to explore the effect of workplace diversity in the modern workplace and what businesses can do to enjoy benefits of the diversity. A qualitative study design will be used in which narrative data will be collected and analyzed to show the effects of workplace diversity on job satisfaction and diversity awareness. These data will represent the benefits that can be accrued by businesses when they explore diversity at the workplace. Qualitative data will be gathered exploring workplace diversity from the employees at Pepsi Company. The reasons for using this form of data is to generate data, is to develop an in-depth understanding of diversity in the workplace and how it will affect workplace morale and productivity (Christian, Porter, & Moffitt, 2006). Research Questions 1. How is diversity in the workplace characterized? 2. What is the effect of managing diversity in the workplace on employee job satisfaction and diversity awareness? Comment by Vicki Lindsay, PhD: Your purpose of the study does not match your research questions. Think about how you will use your purpose statement to make a question. You don't explain how businesses enjoy the benefits of diversity. You don't use businesses in your research questions. Think about how you can change this. Comment by Vicki Lindsay, PhD: Remember that your research question should have the sample that you are using included. For example, your first question should read, "how do employees categorize diversity in the workplace?" or "how do employees at the Pepsi company categorize diversity in the workplace?". Do you see how this changes the question to show exactly who you are obtaining the answer from? Your second question explains more of a quantitative question instead of a qualitative question. Is asking for what effect that one variable has on two different variables. This would be a quantitative statistical ANOVA for the answer. Remember the class is qualitative and you will need to explain quality questions such as the first one. If you are using a mixed-method design, you could do this. However, you will need to have a hypothesis and the null hypothesis for a research paper if this second question is quantitative. To make this second question qualitative in nature, you will need to create a more open-ended question somewhat like your first one. Ask how do employees believe that these are related or something to that effect. If you ask how is this affecting something else, it turns into a statistical question.

Conceptual Framework Comment by Vicki Lindsay, PhD: This was not asked for within the assignment. What follows is not a correct conceptual framework.

Overview of Qualitative Research

Qualitative research is one of the methodologies that can be used when studying the effects of diversity in the workplace. The use of qualitative research is important because it is a good way of managing and simplifying data without ruining the context and the complexity (Atieno, 2009). The qualitative methods are critical in areas where the preemptive cutting out of data will prevent the full discovery of the intended topic. It is important to use the qualitative approach when looking at diversity in the workplace because it will help in discovering more and doing justice to the topic and making more complex interpretations of the same (Walliman, 2017). The qualitative method is also important because it generates a new way of interpreting the data that might already be there. Comment by Vicki Lindsay, PhD: Citation is needed.

The use of the qualitative research in this case is also important because it will help to understand the issue of diversity in the workplace in deep detail. The phenomena of diversity in the workplace is not widely researched and the use of the qualitative research will help in understanding the core concerns of the essence of having a diverse workplace (Cameron, R., & Molina-Azorin, 2011). The use of qualitative research requires one to have a clear topic as well as the necessary concentration so as to deal with such matters. In research it is important that the method fits the kind of data which is to be collected. The qualitative research method is appropriate for the use in the study on diversity in the workplace. Comment by Vicki Lindsay, PhD: Citation is needed.

Potential of Using Mixed Methods

Mixed methods have been used in the social science research for a long time but it is yet to be fully embraced in business research. Mixed methods involves combining the elements of both qualitative and quantitative research (Harrison III, 2013). The use of mixed methods helps in increasing the depth of understanding on a topic through the various approaches. I believe that there is potential of using methods when it comes to the study of diversity in the workplace. Qualitative data is made up of words while the quantitative one is made up of numbers. I believe using the both of them can be beneficial to the study. Comment by Vicki Lindsay, PhD: Citation is needed.

The qualitative data that is obtained can the coded in a quantitative manner. The numerical values can be used in certain ways to further interpret the results of the study. The values are also better when it comes to examining the hypotheses that are presented (Harrison III, 2013). The use of quantitative coding does not mean that the information is less qualitative but what it does is open up the data to a wide range of possibilities. Comment by Vicki Lindsay, PhD: ?? Comment by Vicki Lindsay, PhD: However, it must be approached in a qualitative manner. Citation is needed.

The mixed methods approach can be used to study the diversity in the workplace. The data obtained qualitatively can be coded for further interpretation of the results. There is no method that exists alone in a vacuum and this is why such an approach is important. Comment by Vicki Lindsay, PhD: Citation is needed.

Degree Path Influence on Research Approach

The degree path that I am taking is of business administration. Business research has been there for a long time and there are various studies that have been done on various topics in the area. It is important, however, to note that business is continuously changing in response to the environment that it is in. It is critical to make sure that there is up to date information in business administration that can help guide the core decision makers in the industry. There are limited studies that have been done on the role of diversity in the workplace and whether it is necessary. The issue of diversity has been for long been a political issue but it is now important to look at it from a practical business side. Is there are benefit to the business when there is diversity? When such a question is properly answered using data and statistics, the decision makers will make an informed choice on the way ahead in the days ahead. Business administrators will be able to make better choices when hiring and other business decisions.

World View and Research

The world view that one has will have an effect on the research. The thoughts on the business will be significant effect on the outcome of the research. It is the significance of the research on diversity that is influencing this research. The researcher is keen to have data and statistics which either support the diversity in the work place or the lack of it. The workplace needs to be as diverse as the consumers which it serves and I believe this research will act as a guide on this issue. Diversity needs to go further from being a political issue to one which is data driven with clear benefits of the same being discovered(De Aquino & Robertson, 2018). Diversity has been a core issue in workplaces and it is important to add onto the body of literature that seeks to understand the role of diversity in multicultural settings around the world. The conceptual framework is aligned to ensure the results reflect the true state of diversity in the workplace. Comment by Vicki Lindsay, PhD: Citation is needed.

Methodology and Design

The research design that I am going to use for this assignment is the qualitative research design, as used in my assignment of week 5. Qualitative research designs may take various forms as I had illustrated, the first one being the grounded theory, which is used as a different approach for the developing theories, as arising from an established relationship after the process of data collection and analysis. This theory arises after a systematic gathering of data (Patten, 2017). The other form of qualitative data is case studies. This design analyses a set of issues within the limits of a given organization, situation, environment and so on. A case study may take the form of explanatory, exploratory or descriptive design.

Data Collection Comment by Vicki Lindsay, PhD: When explaining data collection or the first steps to any methodology, you must explain who your population and sample are first. That way, when you explain how do you get the data, you will already have stated from where you will have received that data. Therefore, the reader will not be confused as to who is doing what to whom as here.

Data collection in grounded theory was based on observation notes by the participant through getting engaged in people's daily activities and the subjects in question. Data was also collected through interviewing the subjects. The use of texts and artifacts was as well used to gather data. In the case of study, data was collected was on the description of a situation by a subject, and answered the question of how and why. The explanation was based on a real-life event, and as well used the question who and what. Comment by Vicki Lindsay, PhD: In this paper, everything should be in future tense because you have not collected the data yet. Comment by Vicki Lindsay, PhD: Is the participant observing something and taking notes on it? This is what you explained within. Comment by Vicki Lindsay, PhD: ?? Comment by Vicki Lindsay, PhD: It is unclear what this means.

The best method to use in the study of diversity in the workplace when applying the grounded theory is interviewing. Interviews will be conducted with Human Resources officers from various companies studying the impact of diversity in the workplace. The interviews will be formal and will be accompanied by a questionnaire. The interviews will be complimented by artifacts from reputable publications such as the Washington Post, and the New Yorker. The sample for the study will be purposive by taking 20 top companies in my area and studying their workforce to see their levels of diversity. Comment by Vicki Lindsay, PhD: Within your paper, you must pay attention to detail and have the same detail throughout the entire paper. In this section, you state you will be using human resource officers from 20 companies. Within the purpose statement, you state that you will use employees from the Pepsi Corporation. Which is it? If you place your population and sample in one place and at the beginning of your methodology, you will not have this problem. Note the method that many of your research journal articles use. Notice where they put who, what, when, and where they will conduct their data. You should use the same method that APA style sources use. Comment by Vicki Lindsay, PhD: How will this occur? you need more information on the detail of what you will be doing.

There are four major ethical protection issues that must be considered when doing the research. There must be informed consent, beneficence, respect for confidentiality, and respect for privacy. The first thing that will be done is have the participants sign a consent form with the full information about the study and how the results will be used. At the same time, the researcher has to guarantee that the information that is provided does not incriminate anyone and will be used for the sole purpose of the research. At the same time, the details provided in the interviews need to be kept away from unnecessary access. Comment by Vicki Lindsay, PhD: This is not what the author was asking for when he asked for the four elements of trustworthiness. Within this statement of four articles, you have two principles of human subject research from the Belmont report and two ethical ideas in research. These are not the four elements of trustworthiness. Review your required reading. Citation is needed. Comment by Vicki Lindsay, PhD: Citation is needed.

Data Analysis

Qualitative research comes up with a wide range of data that is derived from various sources like interviews, observation notes, questionnaires, and official documents. Due to a wide range of respondents as well as the participants well as a variety of researchers, it is important to classify and organize data to make its understanding easier (Creswell, 2013). The following five steps are the steps involved in organizing data.

1. Reviewing the whole set of data so to bring out themes or patterns, which are then assigned symbols or numbers to make it easier for the analysis.

2. Creating a table for the codes to ensure that there is consistency in the codes and that such codes are accessible from several researchers.

3. Classifying data into various groups according to various codes, make easier for the analysis and discussion. This may focus on themes that are independent as recorded in the data.

4. Organizing the data survey inform of a sub-topic or question to analyses data easily. This organization may take the form of question or subtopic

5. Coding the already transcribed data and labeling it to make data readily evident. In this case, it would be easy for a researcher to access information which has been analyzed, grouped and transcribed. Comment by Vicki Lindsay, PhD: Citation is needed.

Coding and thematic development Comment by Vicki Lindsay, PhD: This section and the following sections were not viewed for extensive feedback or grade because these are sections that belong in assignment 8. Make sure that read your required reading for help with that assignment. Remember to proofread your assignment prior to submitting it. There are multiple errors within.

In qualitative research, coding refers to the main method that is used in the development of themes or the patterns of meaning in data classification (Saldana, 2015). Thematic development is concerned with examining themes or general patterns within data analysis. In this case, coding defines the data being analyzed. Iterations process identifies a passage within a text or any item of data like an image or a photograph, getting the concepts and looking for the relationship that exists between them. Coding is therefore seen as the process of linking data to an idea. In my case, concept and data-driven codes are being used to getting an idea from the research data. Thematic development, on the other hand, enroots on identification and interpretation of the pattern of meaning or themes used in the research work (Ryan, 2016). In my case, this was done through discourse analysis after the interviews and interpreting the observational notes. coding and thematic development make it easier to understand data.

Triangulation

This is the process of using a variety of data sources to make data comprehension easier. Triangulation also has found to test data validity through the convergence of given information from many sources. In this case, many methods are used to collect data to ensure data validity. Triangulation also increases a reader's knowledge as information is availed from different sources (Rothbauer, 2015). In my example, I have triangulated my qualitative study in data collection, where I used ground theory and the case study, to come up with more information on the research. This has helped widen the scope of research.

Using software applications

It is important to use software for qualitative analysis of data. This software system helps in processing discourse analysis, content analysis, text interpretation coding of information and interpreting information to enable a person to make informed decisions. In this case, I will use the SPSS software program for my qualitative research study. Comment by Vicki Lindsay, PhD: Citation is needed. Comment by Vicki Lindsay, PhD: SPSS is not the proper software for qualitative research. You will need to use the proper software for qualitative research.

References

Harrison III, R. L. (2013). Using mixed methods designs in the Journal of Business Research, 1990–2010. Journal of Business Research66(11), 2153-2162.

Atieno, O. P. (2009). An analysis of the strengths and limitation of qualitative and quantitative research paradigms. Problems of Education in the 21st Century13(1), 13-38.

Cameron, R., & Molina-Azorin, J. F. (2011). The acceptance of mixed methods in business and management research. International Journal of Organizational Analysis19(3), 256-271.

Walliman, N. (2017). Research methods: The basics. Routledge.

De Aquino, C. T. E., & Robertson, R. W. (2018). Diversity and Inclusion in the Global Workplace. Springer.

Lewis, S. (2015). Qualitative inquiry and research design: Choosing among five approaches. Health promotion practice16(4), 473-475. Retrieved from https://doi.org/10.1177/1524839915580941.

Tetnowski, J. (2015). Qualitative case study research design. Perspectives on Fluency and Fluency Disorders25(1), 39-45. Retrieved from DOI: 10.1044/ffd25.1.39

Creswell, J. W., & Poth, C. N. (2016). Qualitative inquiry and research design: Choosing among five approaches. California, CA: Sage publications.

Patten, M. L., & Newhart, M. (2017). Understanding research methods: An overview of the essentials. New York, NY: Routledge.

Maxwell, J. A. (2012). Qualitative research design: An interactive approach (Vol. 41). California, CA: Sage publications.

Lambert, V. A., & Lambert, C. E. (2012). Qualitative descriptive research: An acceptable design. Pacific Rim International Journal of Nursing Research16(4), 255-256. Retrieved from https://www.tci-thaijo.org/index.php/PRIJNR/article/view/5805

Glesne, C. (2016). Becoming qualitative researchers: An introduction. Pearson. One Lake Street, Upper Saddle River, New Jersey 07458.

References Parsi, N. (2019, August 16). Workplace Diversity and Inclusion Gets Innovative. Retrieved from https://www.shrm.org/hr-today/news/hr-magazine/0217/pages/disrupting-diversity-in-the-workplace.aspx Christian, J., Porter, L. W., & Moffitt, G. (2006). Workplace diversity and group relations: An overview. Group Processes & Intergroup Relations, 9(4), 459-466. Buckingham, D. E., (2009). A case study exploring the impact of managing workplace diversity on diversity awareness and employee job satisfaction. Hieker, C., & Rushby, M. (2016). Diversity in the Workplace. Gender and Diversity, 355-379. doi:10.4018/978-1-5225-6912-1.ch018 Thurlow, A., Mills, A. J., & Mills, J. H. (2018). Feminist Qualitative Research and Workplace Diversity. Handbook of Workplace Diversity, 218-237. doi:10.4135/9781848608092.n10 Comment by Vicki Lindsay, PhD: Your references are not in alphabetical order. Most all of them are missing where they were published if they were in books, the digital object identifier if they were scholarly journal articles, and the URL if they were websites. Where you have found the source is extremely important. The format of your reference page is not in APA style. You are missing many parts to your source, you are not using hanging indentations, and there are no italics used.

Creswell, J. (2013). Qualitative Inquiry & Research Design: Choosing Among the Five Approaches. Thousand Oaks, CA: SAGE Publications, Inc., 78.

Patten, M. &. (2017). Understanding Research Methods: An overview of the essentials. Routledge, 52.

Rothbauer, P. (2015). Triangulation: Qualitative Research Methods. Sage Publications, 891.

Ryan, G. a. (2016). Techniques to Identify Themes. Field Methods, 95.

Saldana, J. (2015). The Coding Manual for Qualitative Researchers (3rd edition). SAGE Publications Ltd.