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MOHAMMAD ALNAJRANI

QUALIFICATIONS SUMMARY

Highly motivated, adaptable, and dependable Business student with 4+ years of experience living and studying abroad (in the US). Native fluency in Arabic and high-level proficiency in American English. 4+ years of customer service experience which has allowed me to develop interpersonal skills and obtain intercultural competence. Currently interested in roles that will grow my leadership skills and apply my customer service background to build relationships and service student communities. 

EDUCATION

BS in Business Administration & Finance – expected Spring 2021

Portland State University, Portland, OR

· Relevant coursework: Communications, Marketing, Leadership and Management, and Finance.

PROFESSIONAL & VOLUNTEER EXPERIENCE 

6/2012 – 8/2015    SAB Contracting – Al Khobar– Customer Service Specialist   

· Communicated with customers via phone and in person about products and services 

· Paid large attention to detail in reviewing policy documents in order to correctly inform clients.

· Managed client accounts including orders and feedback

· Ensured appropriate changes were made to resolve customer complaints.

· Software proficiency (Microsoft Word, PowerPoint, Google Calendar, etc).

1/2019 – 1/2020    IELP Volunteer – Portland- Leader work    

· Working with high school student who want to learn English.

· Helping Student how to manage their time while they in college or school.

· Able to work with different culture and different language.

LEADERSHIP & ADDITIONAL SKILLS 

· Great communication skills.

· Can learn so fast anything in my position.

· Works well in a team environment as well as individual.

· Able to understand and explain complex concepts in a clear and concise manner.