Final Paper 5 pages due in 6 hours

Objective

Obtain a position with American Airlines to use passion for people, sales, and customer service to remind customers why they fly American Airlines and to increase overall customer satisfaction.

Experience

Manager at Uplight Miami Event Productions. June 2015 – Present

Led a team of 11 staff members to design and run multiple stages/productions as well as conducting the events efficiently and successfully with over 400 events produced over the last 4 years with zero incidents, while providing quality service and consistent growth every year

Computer Sales Associate at Best Buy Pinecrest. September 2018 - Present

Helped customers find full solutions for all of their computer and technological needs while providing excellent customer service. I have also generated over $600,000 in revenue since starting while hitting all of my protection plan (warranty) goals and in-store service goals, making me the top performing part-time employee at my location.

Education

Florida International University In Progress

Current student at FIU earning a business administration degree in the field of Marketing. Current GPA 3.15 Relevant Coursework Includes: Accounting Decisions, Advanced Micro Computers, Advanced Communications for Business, and Organization and Management.

Terra Environmental Research Institute Graduated May 2015

Graduated Magna Cum Laude with a 3.7 GPA.

Other

Languages: Fluent in English and Spanish. Computer skills: highly experienced in retail point of sale and inventory systems. Expert proficiency in Microsoft Word, Excel, and PowerPoint. Personal Traits: Very positive, highly extroverted individual with great customer service and sales skills. Proficient in Project Management, Marketing, Sales, Customer Service, and Budgeting. References: Rafael Rodriguez (Founder/CEO UplightMiami): 786-439-4258 More references available at request.