Need Assistance with Assignment OM Del3
nelda2495
NELDAURBINA--Deliverable3-CUstomerServicePlanOutline.docxNELDA URBINA - - Deliverable 3 – Customer Service Plan Outline
I have attached comments on your assignment below:
Please note: I have highlighted (in yellow) grading comments below on the Grading Rubric to match above comments, which you can redo and resubmit your assignment to improve your points for the assignment. Remember, you can use Grammarly by going to: grammarly.com/edu/setup using your Rasmussen student email and you can open a new account. If you need an Access Code, please call the Personal Support Center at: 1-866-693-2211. Remember you have two more times to turn in assignment. Great job on week 3 assignment. You identified the customer service plan and customer experience with examples. Great job on discussing Emerging Leader and effectiveness of the customer experience. I did notice you had a few grammar errors, and I have posted a screenshot below for your review. Please let me know if you have any questions or concerns. Thanks!
Grading Rubric
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F |
F |
C |
B |
A |
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0 |
1 |
2 |
3 |
4 |
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No Pass |
No Pass |
Competence |
Proficiency |
Mastery |
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Not Submitted |
No identification of customer service plan that will create an exceptional customer experience program, missing basic features and support. |
Identifies customer service plan that will create an exceptional customer experience program, but lacks explanation of basic features. |
Identifies customer service plan that will create an exceptional customer experience program with explanation and supports stance. |
Identifies customer service plan that will create an exceptional customer experience program, fully explains features and supports stance. |
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Not Submitted |
No selection of operational practices that will create an exceptional customer experience. |
Selects operational practices that will create an exceptional customer experience, but lacks explanation and personal examples. |
Selects operational practices that will create an exceptional customer experience with explanation and personal examples. |
Selects operational practices that will create an exceptional customer experience with fully supported personal examples and explanation. |
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Not Submitted |
No noticeable attempt to define exceptional customer experience. |
Correctly defines one key aspect of the exceptional customer experience; attempts to define another. |
Correctly defines key aspect of the exceptional customer experience. |
Correctly defines one key aspect of the exceptional customer experience with supporting research. |
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Not Submitted |
No noticeable attempt to explain how an Emerging Leader will develop team members to implement an exceptional customer experience. |
Attempts to explain how an Emerging Leader will develop team members to implement an exceptional customer experience with some supporting evidence. |
Explains how an Emerging Leader will develop team members to implement an exceptional customer experience with supporting evidence. |
Thoroughly explains how an Emerging Leader will develop team members to implement an exceptional customer experience with strong supporting evidence. |
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Not Submitted |
No identification of metrics used to measure the effectiveness of an exceptional customer experience program. |
Attempts to define metrics used to measure the effectiveness of an exceptional customer experience program with minimal supporting information. |
Describes metrics used to measure the effectiveness of an exceptional customer experience program with supporting information. |
Defines metrics used to measure the effectiveness of an exceptional customer experience program with strong supporting evidence. |
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Not Submitted |
No discussion of how an Emerging Leader will use metrics to sustain and maintain an organizational exceptional customer experience program. |
Attempt to discuss how an Emerging Leader will use metrics to sustain and maintain an organizational exceptional customer, but lacks full explanation and examples. |
Discusses how an Emerging Leader will use metrics to sustain and maintain an organizational exceptional customer experience program with support through explanation and examples. |
Discusses how an Emerging Leader will use metrics to sustain and maintain an organizational exceptional customer experience program with fully supported and thorough explanations and Emerging Leader examples |
Screen shot below of grammar errors shown in Grammarly:
