Negotiation/Conflict Resolution V PowerPoint

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NEGOTIATION SEVENTH EDITION

• ROY J. LEWICKI • DAVID M. SAUNDERS • BRUCE BARRY

Chapter 8

FINDING AND USING NEGOTIATION POWER

8-2

WHY IS POWER IMPORTANT TO NEGOTIATORS?

Seeking power in negotiation arises from one of two perceptions:

1. The negotiator believes he or she currently has less power than the other party.

2. The negotiator believes he or she needs more power than the other party.

8-3

A DEFINITION OF POWER

• “an actor…has power in a given situation (situational power) to the degree that he can satisfy the purposes (goals, desires, or wants) that he is attempting to fulfill in that situation”

• Two perspectives on power:  Power used to dominate and control the other– “power over”  Power used to work together with the other– “power with”

8-4

SOURCES OF POWER – HOW PEOPLE ACQUIRE POWER

• Informational sources of power • Personal sources of power • Power based on position in an organization • Relationship‐based sources of power • Contextual sources of power

8-5

INFORMATIONAL SOURCES OF POWER

• Information is the most common source of power  Derived from the negotiator’s ability to assemble and organize data to support his or her position, arguments, or desired outcomes  A tool to challenge the other party’s position or desired outcomes, or to undermine the effectiveness of the other’s negotiating arguments

8-6

POWER BASED ON PERSONALITY AND INDIVIDUAL DIFFERENCES

• Personal orientation • Cognitive orientation  Ideologies about power

• Motivational orientation  Specific motives to use power

• Disposition and skills  Orientation to cooperation/competition

• Moral orientation  Philosophical orientation to power use

8-7

POWER BASED ON POSITION IN AN ORGANIZATION

Two major sources of power in an organization: • Legitimate power which is grounded in the title, duties, and responsibilities of a job description and “level” within an organization hierarchy

• Power based on the control of resources associated with that position

8-8

POWER BASED ON RESOURCE CONTROL

• People who control resources have the capacity to give them to someone who will do what they want, and withhold them (or take them away) from someone who doesn’t do what they want.

8-9

POWER BASED ON RESOURCE CONTROL

• Some of the most important resources:  Money  Supplies  Human capital  Time  Equipment  Critical services  Interpersonal support

8-10

POWER BASED ON RELATIONSHIPS

• Goal interdependence  How parties view their goals

• Referent power  Based on an appeal to common experiences, common past, common fate, or membership in the same groups.

• Networks  Power is derived from whatever flows through that particular location in the structure (usually information and resources)

8-11

AN ORGANIZATION HIERARCHY

8-12

AN ORGANIZATIONAL NETWORK

Gatekeeper Star Isolated Dyad

Liaison

Isolate

Linking Pin External Environment

8-13

POWER BASED ON RELATIONSHIPS

• Key aspects of networks:  Tie strength An indication of the strength or quality of relationships with others

 Tie content The resource that passes along the tie with the other person

 Network structure The overall set of relationships within a social system

8-14

POWER BASED ON RELATIONSHIPS

Aspects of network structure that determine power include:

• Centrality • Criticality and relevance • Flexibility • Visibility • Coalitions

8-15

CONTEXTUAL SOURCES OF POWER

Power is based in the context, situation or environment in which negotiations take place.

• BATNAs  An alternative deal that a negotiator might pursue if she or he does not come to agreement with the current other party

• Culture  Often contains implicit “rules” about use of power

• Agents, constituencies and external audiences 8-16

DEALING WITH OTHERS WHO HAVE MORE POWER

• Never do an all‐or‐nothing deal • Make the other party smaller • Make yourself bigger • Build momentum through doing deals in sequence

• Use the power of competition to leverage power • Constrain yourself • Good information is always a source of power • Ask many questions to gain more information • Do what you can to manage the process

8-17