Negotiation/Conflict Resolution IV Questions

NegotiationConflictResolutionUnitIVChapter5PresentationOverview.pdf

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NEGOTIATION SEVENTH EDITION

• ROY J. LEWICKI • DAVID M. SAUNDERS • BRUCE BARRY

© 2015 by McGraw‐Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Chapter 5

ETHICS IN NEGOTIATION

WHAT DO WE MEAN BY ETHICS AND WHY DO THEY MATTER IN NEGOTIATION?

Ethics: • Are broadly applied social standards for what is right or wrong in a particular situation, or a process for setting those standards

• Grow out of particular philosophies which  Define the nature of the world in which we live  Prescribe rules for living together

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FOUR APPROACHES TO ETHICAL REASONING

• End‐result ethics  The rightness of an action is determined by evaluating its consequences

• Duty ethics  The rightness of an action is determined by one’s obligation to adhere to consistent principles, laws and social standards that define what is right and wrong

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FOUR APPROACHES TO ETHICAL REASONING

• Social contract ethics  The rightness of an action is based on the customs and norms of a particular society or community

• Personalistic ethics  The rightness of the action is based on one’s own conscience and moral standards

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RESOLVING MORAL PROBLEMS

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QUESTIONS OF ETHICAL CONDUCT THAT ARISE IN NEGOTIATION

• Using ethically ambiguous tactics: It’s (mostly) all about the truth

• Identifying ethically ambiguous tactics and attitudes toward their use  What ethically ambiguous tactics are there?  Does tolerance for ethically ambiguous tactics lead to their actual use?  Is it okay to use ethically ambiguous tactics?

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QUESTIONS OF ETHICAL CONDUCT THAT ARISE IN NEGOTIATION

• Deception by omission versus commission  Omission – failing to disclose information that would benefit the other  Commission – actually lying about the common‐value issue

• The decision to use ethically ambiguous tactics: A model

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WHY USE DECEPTIVE TACTICS? MOTIVES AND CONSEQUENCES

• The power motive  The purpose of using ethically ambiguous negotiating tactics is to increase the negotiator’s power in the bargaining environment

• Other motives to behave unethically  Negotiators are more likely to see ethically ambiguous tactics as appropriate if they anticipate that the other’s expected motivation would be more competitive

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MODEL OF DECEPTION IN NEGOTIATION

THE CONSEQUENCES OF UNETHICAL CONDUCT

A negotiator who employs an unethical tactic will experience positive or negative consequences. The consequences are based on:

• Effectiveness – whether the tactic is effective • Reactions of others – how the other person, constituencies, and audiences evaluate the tactic

• Reactions of self – how the negotiator evaluates the tactic, feels about using the tactic

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EXPLANATIONS AND JUSTIFICATIONS

The primary purpose of explanations and justifications is:

• To rationalize, explain, or excuse the behavior • To verbalize some good, legitimate reason why this tactic was necessary

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RATIONALIZATIONS FOR UNETHICAL CONDUCT

• The tactic was unavoidable • The tactic was harmless • The tactic will help to avoid negative consequences

• The tactic will produce good consequences, or the tactic is altruistically motivated

• “They had it coming,” or “They deserve it,” or “I’m just getting my due”

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RATIONALIZATIONS FOR UNETHICAL CONDUCT

• “They were going to do it anyway, so I will do it first”

• “He started it” • The tactic is fair or appropriate to the situation

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A MORE COMPLEX MODEL OF DECEPTION IN NEGOTIATION

th i d f l di t ib ti i

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WHAT FACTORS SHAPE A NEGOTIATOR’S PREDISPOSITION TO USE UNETHICAL

TACTICS? • Demographic factors  Sex Women tend to make more ethically rigorous judgments than men

 Age and experience Both men and women behave more ethically as they age Individuals with more general work experience, and with direct work experience, are less likely to use unethical negotiating tactics

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WHAT FACTORS SHAPE A NEGOTIATOR’S PREDISPOSITION TO USE UNETHICAL

TACTICS? • Demographic factors (cont.)  Professional orientation People in different professions differ on judgments of perceived appropriateness

 Nationality and culture Significant differences are found across different nationalities and cultural backgrounds

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WHAT FACTORS SHAPE A NEGOTIATOR’S PREDISPOSITION TO USE UNETHICAL

TACTICS? • Personality differences  Competitiveness versus cooperativeness

 Machiavellianism Some individuals are more willing and able con artists

Are more likely to lie when they need to

Better able to lie without feeling anxious about it

More persuasive and effective in their lies

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WHAT FACTORS SHAPE A NEGOTIATOR’S PREDISPOSITION TO USE UNETHICAL

TACTICS? • Personality differences (cont.)  Locus of control The degree to which individuals believe that the outcomes they obtain are largely a result of their own ability and effort (internal control) versus fate or chance (external control) Individuals who are high in internal control are more likely to do what they think is right

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WHAT FACTORS SHAPE A NEGOTIATOR’S PREDISPOSITION TO USE UNETHICAL

TACTICS? • Moral development and personal values  Preconventional level (Stages 1 and 2) Individual is concerned with concrete outcomes that meet his or her own immediate needs, particularly external rewards and punishments

 Conventional level (Stages 3 and 4) Individual defines what is right on the basis of what immediate social situation and peer group endorses or what society in general seems to want

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WHAT FACTORS SHAPE A NEGOTIATOR’S PREDISPOSITION TO USE UNETHICAL

TACTICS? • Moral development and personal values (cont.)  Principled level (Stages 5 and 6) Individual defines what is right on the basis of some broader set of universal values and principles

 The higher the stage people achieve: More complex their moral reasoning should be More ethical their decisions should be

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WHAT FACTORS SHAPE A NEGOTIATOR’S PREDISPOSITION TO USE UNETHICAL

TACTICS? • Contextual influences on unethical conduct  Past experience  Role of incentives  Characteristics of the other party  Relationship between the negotiator and the other party  Relative power between the negotiators  Mode of communication  Acting as an agent versus representing your own views  Group and organizational norms and pressures© 2015 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use.

Not authorized for sale or distribution in any manner. 9-22

How Can Negotiators Deal With the Other Party’s Use of Deception?

• Ask probing questions • Phrase questions in different ways • Force the other party to lie or back off • Test the other party • “Call” the tactic • Ignore the tactic • Discuss what you see and offer to help the other party change to more honest behaviors

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